MacRumors has been receiving a growing number of complaints from customers who are unable to log into iMessage and FaceTime after updating to OS X 10.11.4, which was
released to the public on Monday. There are threads covering the issue on the
MacRumors forums and the
Apple Support Communities, along with user complaints on various social media networks.
The majority of the complaints are coming from users who did a fresh install of OS X, requiring them to log into the FaceTime and iMessage services. When attempting to sign in, an error pops up or nothing happens after entering an Apple ID and password, as seen in the video below. Customers who have recently purchased a new Mac also appear to be affected, and while most customers with login problems seem to be running OS X 10.11.4, there are also reports from those using
earlier versions of OS X.
Apple support has been advising users to try logging out of iCloud and disabling two-factor authentication, but these fixes have not worked for most users. Apple's system status page is not listing any outages, but it appears there may be a problem with the iMessage and FaceTime activation servers. One
customer who purchased a new Mac was told that Apple's engineering team is aware of the issue and is working on a fix.
Affected customers have been unable to log in since first upgrading to OS X 10.11.4, and so far, there is no reliable fix available to solve the problem. Not all customers who did a clean install of OS X 10.11.4 or who purchased a new Mac are affected, and it is not clear if there is a pattern between users who are experiencing problems.
Article Link:
Some Mac Users Unable to Log Into iMessage and FaceTime Following OS X 10.11.4 Update