The iPhone X is now widely available across the United States, but some new iPhone X owners aren't able to start using their new phones due to carrier activation issues and congestion.
On the MacRumors forums, a number of AT&T users are complaining about activation problems, and there are also reports of activation issues on Twitter and reddit. Some AT&T customers are seeing long wait times for the activation process before it eventually fails with an error message.
Image via MacRumors reader William
The issue appears to be due to heavy congestion with so many new devices being released into the wild at once. Several of our readers have been able to get the activation process to work after multiple attempts, while others have gotten it to work after a restart or via iTunes. From MacRumors reader anthonymoody:
While most of the reports seem to be coming from AT&T users, there are also scattered reports from Verizon customers who are seeing activation problems.
Unfortunately, there appears to be no fix at this time beyond waiting or attempting the activation process over and over again. The problem should start to clear up later today as the servers become less crowded, but Apple and/or affected carriers may also be able to implement some kind of fix.
We'll update this post should we hear reports of the congestion clearing up.
Update: Verizon says that customers who purchased a Verizon iPhone X are not experiencing activation issues, but we have heard some reports from Verizon users who are indeed having problems. Verizon activation issues do not seem to be as prevalent as AT&T activation issues, though.
Update: AT&T says the activation problem is fixed. AT&T's statement: "Some of our customers experienced a delay activating their iPhone X. The issue was not specific to our customers and is resolved."
Article Link: Some New iPhone X Owners Facing Activation Issues [Updated]
