Some New iPhone X Owners Facing Activation Issues [Updated]

[macnmac]

the strange thing is my phone is activated because my old phone has been deactivated... i just cant get past that stupid activation screen! FML

 

[sblemmy]

I had no problem activated my iPhone X with Apple. Getting it to register on Verizon's network on the other hand...

 

[mariusignorello]

This happens yearly. Not surprised but needs to be fixed fast.

 

[BigJohno]

This happens all the time. No idea why this is still news...

 

[Dukeie]

Had this problem around 7:47am pst time.

I just kept hitting retry with cellular till it worked.

 

[stygs]

I just had this issue about an hour ago with Verizon, it failed on the first try but worked on the second.

Same for me, on ATT.

 

[MrX8503]

That's not what I was suggesting.

Do tell what your solution for what Apple would be to ensure carrier servers can handle activations on launch day

 

[rpe33]

Many, if not all having this issue. Good job Apple.

It seems like a carrier issue not an Apple issue.

 

[zorinlynx]

It's the same thing every year. It's why I tend to avoid upgrading on launch day.

The only phone I ever bought on launch day was my iPhone 5, and that was because my 4 had a derpy power button and I was desperate to ditch it.

 

[Radeon85]

Had that happen here in the UK as well about 11am, tried again and it went through just fine.

 

[citysnaps]

You obviously aren't in software development.

And you are obviously not in involved in stress testing systems using devices actually used by customers.

The blame is on AT&T.

 

[Nicky G]

Do tell what your solution for what Apple would be to ensure carrier servers can handle activations on launch day

There are plenty of mechanisms to simulate heavy load scenarios for servers and networks. It doesn't need to be a million actual devices, to simulate that kind of activity.

 

[HiRez]

Nothing new here, I've seen this issue (sometimes personally, sometimes not) with almost every iPhone launch. The servers just aren't made to handle hundreds of thousands of simultaneous activations (and 99%+ of the time they don't need to).

 

[rpat701]

Do tell what your solution for what Apple would be to ensure carrier servers can handle activations on launch day

There are ways to test load on a server that doesn't require actual phones to be connected. You can create virtual connections and load test a server, scale it up, so that scalability isn't an issue. If you're a seasoned software developer it isn't that difficult. Apple should have been able to test activation scalability with each of their major carriers. No excuse.

 

[MrX8503]

There are plenty of mechanisms to simulate heavy load scenarios for servers and networks. It doesn't need to be a million actual devices, to simulate that kind of activity.

There are ways to test load on a server that doesn't require actual phones to be connected. You can create virtual connections and load test a server, scale it up, so that scalability isn't an issue. If you're a seasoned software developer it isn't that difficult. Apple should have been able to test activation scalability with each of their major carriers. No excuse.

...and then what? Are you suggesting Apple pay for carrier server upgrades?

 

[AJ5790]

I got a different issue. UPS didn't deliver my phone. No where online did it say it was signature required so I didn't stay home to receive it and was going to run home real quick to pick up once was delivered. Now they are saying they can't get it to me until Monday.

You might be able to go pick it up at the hub where it's located.

 

[tyrnight]

I just hit retry and it worked..

 

[Russell L]

Well, this is small consolation for those of us getting our phones in a couple weeks’ time....

 

[macsba]

A fun little question. While one is waiting for their iPhone X being activated, can one use the iPhone as a glorified iPod Touch?

Just wondering.

 

[greenmonkey74]

Nothing works, wow new phone but cant use it this sucks

 

[itsjoromero]

the strange thing is my phone is activated because my old phone has been deactivated... i just cant get past that stupid activation screen! FML

Same here. I called AT&T for help and they had me give them the IMEI/MEID and ICCID numbers for the new phone and according to them everything in their system shows that the new phone is activated. My old 7 now shows "no service" so I'm pretty much without a phone line right now.

 

[frumpy16]

Extremely smooth ordering process and no activation problems whatsoever on T-Mobile. Just saying.

 

[Pbrutto]

Mine didn’t work on Verizon, had to call to get it activated

 

[mariusignorello]

For the $20-$30 phone companies charge to activate a line, you’d think it would go a lot smoother.

Don't forget, some of us Verizon customers forced them to waive the activation fee. So we're at their mercy now.

 

[Pbrutto]

Same here. I called AT&T for help and they had me give them the IMEI/MEID and ICCID numbers for the new phone and according to them everything in their system shows that the new phone is activated. My old 7 now shows "no service" so I'm pretty much without a phone line right now.

I had to turn off both my phones and turn the X back on for it to activate