Some Users Locked Out of Their Apple IDs, Forced to Reset Passwords

Discussion in ' News Discussion' started by MacRumors, Nov 13, 2018.

  1. MacRumors macrumors bot


    Apr 12, 2001

    Apple appears to have locked a select group of users out of their Apple ID accounts over the past 20 hours or so, with no clear indication yet as to why the incident has occurred. According to reports on Reddit and Twitter, users are being kicked out of their Apple IDs for security reasons, and forced to reset their password to gain access to their account.


    Users report this happening without warning on iPhone, Apple TV, and other Apple devices, while they were using Apple Music, watching TV, etc. The original poster on Reddit confirmed that they have two factor authentication enabled and a unique iCloud password for their Apple ID not used anywhere else, and many users report similar settings.

    On Twitter, @AppleSupport is guiding users to the Support Communities web page that explains what to do if your Apple ID is locked and disabled. In nearly all instances across social media, users are reporting that they must reset their Apple ID password to be able to get back into their accounts.

    With no official word from Apple and no clear reason behind these forced password resets, it's unclear why some users were affected and what caused Apple to initiate the wave of resets in the first place. We've reached out to Apple for a comment, and will update this article if we hear back.

    Article Link: Some Users Locked Out of Their Apple IDs, Forced to Reset Passwords
  2. Tripinbillie macrumors newbie

    Aug 14, 2009
  3. ImAnAgent, Nov 13, 2018
    Last edited: Nov 13, 2018

    ImAnAgent Suspended


    Oct 11, 2018
    My mind
    Happened to me yesterday. Posted it in Twitter also. Had to change my password and login again on everything in the house. Sometimes I hate Apple.
  4. SkippyThorson macrumors 68000


    Jul 22, 2007
    Utica, NY
    How and why am I always in the 'small number of users' impacted by every single little stupid glitch...?

    What have I done to deserve this, Apple? Haven't I been good to you? I thought we were special.
  5. dmylrea macrumors 68030


    Sep 27, 2005
  6. iMatt. macrumors 6502

    Sep 1, 2010
    Signed me out of everywhere recently but I didn't have to reset my password.
  7. newyorksole macrumors 68040

    Apr 2, 2008
    New York.
    Wow that’s annoying. Glad it didn’t happen to me, but definitely feel for the people it did happen to. Especially y’all that have many Apple products.
  8. phunigai Suspended

    Nov 12, 2018
    why cant this haapen to liil ol me and my hated a[[le accont?
  9. dbrewood macrumors regular


    Jun 8, 2018
    Manchester, UK
  10. Michael Scrip macrumors 603

    Mar 4, 2011
    It looks like I'm in the unaffected group. I was able to login to with my username, password and 2-factor code sent to my iPhone.

    I was also able to login to my account through iTunes on the desktop with no problems.

    Dodged a bullet, I guess... :p
  11. powaking macrumors 6502


    Jul 3, 2008
    Since I got my Xs I have had to reset my password 6x’s with no clear reason why. I will be using my devices as normal then get the prompt to re-enter my password. I hit cancel and go into iCloud settings and sure enough it was legit request. Enter my password then says I need to unlock my account. Go ahead with process to unlock and then request to reset password. Very annoying. Apple support does not see anything suspicious with my account.
  12. Fender2112 macrumors 65816


    Aug 11, 2002
    Charlotte, NC
    And I just reset my password about 2 weeks ago. Had to do it again this morning.

    I’m running out of creative ways to spell my favorite color.
  13. jarule macrumors member


    Mar 18, 2014
    South, South Texas
    This happened to me yesterday. Had to reset my password.

    Attached Files:

  14. BigMcGuire Contributor

    Jan 10, 2012
    My wife had this happen to her this morning. My account was spared.
  15. eric89074 macrumors regular

    Sep 19, 2012
    Woke up to a notification that I needed to reset my password.
  16. dadudeness macrumors regular


    Oct 31, 2007
    Had to force-reset my password as well about two weeks ago. So this might have started a little earlier.
  17. Michael Scrip macrumors 603

    Mar 4, 2011
    I'm guessing you weren't in Zhengzhou, China yesterday? :p

    Thanks for the info. Do we think Apple is being bombarded by random phishing attempts?
  18. TriBruin macrumors regular

    Jul 28, 2008
    Same thing here. It is kind of annoying. While I selected the option to NOT log me out of my other devices, it seems like I have to login on each device again.
  19. btbeme macrumors regular

    Jul 29, 2010
    Not to me, but to a good friend last week. He had his phone in for a new battery. While waiting at the Apple Store for his service to finish, he logged in to his iCloud account using a store computer and was immediately locked out. Since his device was disabled at the moment, he could not get back in until after the service was done - and then it took an enormous effort to do so, even with all of the Apple personnel and tech support online.

    I'm curious - I wonder if this isn't a glitch associated with an iDevice or an Apple ID somehow being erroneously flagged as compromised.
  20. notabadname macrumors 65816


    Jan 4, 2010
    Detroit Suburbs
    Hasn’t hit me fortunately. Lots of devices can make this a real pain. But I’m glad they are presumably on top of whatever security issue triggered it.
  21. Nozuka macrumors 68020

    Jul 3, 2012
    Happened to my father too. And he got scared that someone is trying to hack him and phish the new password he is entering...

    People really should get more information when their account gets locked like this...
  22. kbk75 macrumors regular

    Feb 3, 2009
    Hasn’t happened to me in the past 24 hours but I’ve had this happen to two accounts over the past couple of months. Using device, as usual, it asks for password, refuses to accept what I am 100% sure is the correct password, then forces me to reset the password. Wonder what’s going on. Tech support had no idea why it happened either time other than saying it was for the security of my account.
  23. fhamadeh macrumors newbie

    May 23, 2012
    San Mateo, CA
    Happened to me as well. Had to unlock my account and reset my password. Really makes you realize how many devices you use your Apple ID to sign-in on.
  24. jarule macrumors member


    Mar 18, 2014
    South, South Texas
    That’s my best guess. I’m actually glad I set up two factor authentication. Apple probably reset everyone else’s for protection.
  25. gimikinc macrumors regular


    Sep 28, 2008
    Bay Area
    Happened to me with personal and work Apple ID's -- such a pain to fix across all apple devices!

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