Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Some Users Unable to Log In to App Store Due to 'FATAL' Error [Updated]

Glad it's not just me. Just discovered it this afternoon. Apple Insider can't be bothered to report it, right? Not good Apple PR, and Apple Insider has to maintain a good Apple image... WTH?

Of course this managed to force me into an unwanted password change. Because with 90+ accounts, I can't have enough daily changes to arbitrary crap I need to remember.
 
AppleCare solution worked for me

This is an email from AppleCare-

here are the steps you can use to try and resolve this issue.


**On A Device**

1) Quit iTunes Store and/or App Store in multi-tasking.
2) Tap Settings.
3) Tap Safari.
4) Tap Clear History.
5) Tap the Clear History button.
6) Tap Clear Cookies and Data.
7) Tap the Clear Cookies and Data button.


** On a computer **
In Safari in the top menu select Safari> Preferences> Security and make sure Enable JavaScript is selected. Then on the Privacy tab make sure the block cookies option is not set to Never. Close that window then go into the Safari menu at the top and select Reset Safari. Make sure every box is checked and press Reset.

1) Open iTunes
2) At the top menu, click File > Preferences (iTunes > Preferences on a
Mac)
3) In the Preference menu, click the Advanced tab
4) In the Advanced menu, you should see a button that says "Reset
Cache". Please click this button.
 
iChrist said:
Apple, apple, apple... why always so much trouble with networked services?
Click to expand...

Apple has trouble understanding & functioning in the cloud. Ever since MobileMe years ago Apples struggled to learn the basics. Give them a few more years to learn it.

In the mean time look to the Pros like Google & Micrsoft, they've got it down cold. No worries. :)
 
aottke said:
Someone did reply with a potential fix (and it worked for me) in the forums last night. You need to go to create a new apple ID within iTunes, pass the part where you accept the terms and conditions, and then don't proceed with creating a new ID, but instead log back into your old one.

It seems to want people to accept terms and conditions again...weird fluke, but at least the fix worked for now...
Click to expand...

Tried it and it no workie for me
 
Reason077 said:
A few years ago Apple would never have a scary, techno-jargon laced error message like this slip though.

This is another sign of slipping standards and a company that just doesn't care about getting the little details right any more.
Click to expand...

It's an unhandled error. That means it doesn't have a specific or meaningful message created for it. That means that whatever the problem is, it wasn't foreseen by development.

Sad fact is, about 60% of techno errors these days in computer industry product are "unforeseen" because of all the interacting bits and pieces that are forced to work together by duct tape and abstraction layers and conversions between conflicting data types and networking protocols and bit-depth... and the rush to market...
 
Everything's fine for me.

I think they should use a sideways smiley face instead of "fatal." :p

And "multiple people" gathering on forums could be a micro-fraction of a % of the mass total of users. The millions with no problem might simply not bother posting to say so.

(Or I might be alone in my good fortune.)
 
liven2 said:
I just tested it on my mac and phone and appears to be working fine for me.
Click to expand...

I have two Apple ID's One is a developer acct (broken) one is not and its working. I am able to log into the developer portal with the developer acct so it must use some other authentication method. ??
 
I am so sick of seeing "your apple TV is not connected to the internet" and other completely bogus connection /sign in issues.

Apple is starting to feel like Microsoft, circa 2004.....
 
This worked for me...

Login into you ICloud account & ITunes account through a web browser not on your IPhone or through ITunes. Verify that you can login in using your normal Apple ID. (This is step is just to verify that the Apple ID is not disabled and that you are using the correct password after trying to reset it through the default ITunes steps)

These are the links to verify.

https://www.icloud.com/

https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/

Once you have verified that everything is accurate.
Login to ITunes using your Alternate Apple ID
Either your example@me.com or example@cloud.com
The example@me.com worked for me.


MacFtLauderdale said:
This is an email from AppleCare-

here are the steps you can use to try and resolve this issue.


**On A Device**

1) Quit iTunes Store and/or App Store in multi-tasking.
2) Tap Settings.
3) Tap Safari.
4) Tap Clear History.
5) Tap the Clear History button.
6) Tap Clear Cookies and Data.
7) Tap the Clear Cookies and Data button.


** On a computer **
In Safari in the top menu select Safari> Preferences> Security and make sure Enable JavaScript is selected. Then on the Privacy tab make sure the block cookies option is not set to Never. Close that window then go into the Safari menu at the top and select Reset Safari. Make sure every box is checked and press Reset.

1) Open iTunes
2) At the top menu, click File > Preferences (iTunes > Preferences on a
Mac)
3) In the Preference menu, click the Advanced tab
4) In the Advanced menu, you should see a button that says "Reset
Cache". Please click this button.
Click to expand...
 
Last edited:
I don't care if your stock price is going up (especially since I'm not a stock owner). But the quality is definitely fading... IMO.
 
Hmm..AppStore working for me on iPad and iPhone.

----------
nazaar said:
I don't care if your stock price is going up (especially since I'm not a stock owner). But the quality is definitely fading... IMO.
Click to expand...

Because Apple never had problems in the past? Please...
 
foodog said:
This worked for me...

Login into you ICloud account & ITunes account through a web browser not on your IPhone or through ITunes. Verify that you can login in using your normal Apple ID. (This is step is just to verify that the Apple ID is not disabled and that you are using the correct password after trying to reset it through the default ITunes steps)

These are the links to verify.

https://www.icloud.com/

https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/

Once you have verified that everything is accurate.
Login to ITunes using your Alternate Apple ID
Either your example@me.com or example@cloud.com
The example@me.com worked for me.
Click to expand...

Does not work.
 
gramtrax said:
I am so sick of seeing "your apple TV is not connected to the internet" and other completely bogus connection /sign in issues.

Apple is starting to feel like Microsoft, circa 2004.....
Click to expand...

unplug the apple tv from the power socket wait 30 seconds then plug the powder lead back in.
 
MacFtLauderdale said:
This is an email from AppleCare-

here are the steps you can use to try and resolve this issue.


**On A Device**

1) Quit iTunes Store and/or App Store in multi-tasking.
2) Tap Settings.
3) Tap Safari.
4) Tap Clear History.
5) Tap the Clear History button.
6) Tap Clear Cookies and Data.
7) Tap the Clear Cookies and Data button.


** On a computer **
In Safari in the top menu select Safari> Preferences> Security and make sure Enable JavaScript is selected. Then on the Privacy tab make sure the block cookies option is not set to Never. Close that window then go into the Safari menu at the top and select Reset Safari. Make sure every box is checked and press Reset.

1) Open iTunes
2) At the top menu, click File > Preferences (iTunes > Preferences on a
Mac)
3) In the Preference menu, click the Advanced tab
4) In the Advanced menu, you should see a button that says "Reset
Cache". Please click this button.
Click to expand...

This does NOT work either.
 
apple id issue

for the last 3 weeks I've had to enter my apple id almost on a daily basis. My iphone keeps forgetting it and I get logged out of game center and many other apple services that use my apple id.

I hope they make a fix soon.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back