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Some Users Unable to Log In to App Store Due to 'FATAL' Error [Updated]

sixrom said:
Apple has trouble understanding & functioning in the cloud. Ever since MobileMe years ago Apples struggled to learn the basics. Give them a few more years to learn it.

In the mean time look to the Pros like Google & Micrsoft, they've got it down cold. No worries. :)
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Really?

Unbelievable!

dysamoria said:
It's an unhandled error. That means it doesn't have a specific or meaningful message created for it. That means that whatever the problem is, it wasn't foreseen by development.

Sad fact is, about 60% of techno errors these days in computer industry product are "unforeseen" because of all the interacting bits and pieces that are forced to work together by duct tape and abstraction layers and conversions between conflicting data types and networking protocols and bit-depth... and the rush to market...
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As when some app quits and the message is "Your *app* quit unexpectedly."

gramtrax said:
I am so sick of seeing "your apple TV is not connected to the internet" and other completely bogus connection /sign in issues.

Apple is starting to feel like Microsoft, circa 2004.....
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Rather, it sounds like Comcast when, for no apparent reason, the message on the TV screen (instead of the program we were viewing) says an interruption in our service has been detected and check our connection.

It's ALWAYS the fault with Comcast since the connections have not been changed.
 
kmichalec said:
So, what's the point of the Apple Status page again, if when a very large portion of users can't get into iTunes, and Apple ID's are failing on multiple devices, the status page just continues to show a happy green color as if everything is just great?

http://www.apple.com/support/systemstatus/

What the heck, Apple? :confused:

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Depends on what your definition of a "very large portion" is?

Wasn't there a figure recently that there are over 500 million itunes accounts. Even if this affected 10 million itunes accounts that is still just 2% of the itunes accounts. 10 million yes is a lot but it is all about perspective. If only 2% of users could be affected I don't think this would trigger a change to the status page.
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nagromme said:
Where are you getting your numbers from? You say it's a large portion, not just a tiny micro-fraction of a percent. I wouldn't expect to see any change on the Status Page below a certain threshold. How do we know the problem is large?

If the massive scale of this is really just a "sense we get" because multiple people did a search and found each other on support forums created for such a purpose, then that's not useful data. The number of people posting complaints may seem notable, but is still tiny compared to the number of iTunes users. There needs to be some other source of numbers before we say the problem is a "large portion" of users and needs to be on the Status page.

Changing the Status page for a very small-scale problem would be misleading and detract from the long-term usefulness of the page.
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Oh my god, semantics police. Ok, ALOT of people are having the issue. Is that better for you? Geez. How about all the people you don't know about who don't post on the forums, and are having the issue. If that many people were having the issue and posting in the forum, how many do you think there are that don't post in the forums? They were obviously having a systems glitch. The page should reflect that. Did you ever think that maybe if they posted on the status page (which is designed to reflect "status") that there was an issue, there wouldn't be a ton of threads on their forums asking what was going on, cause people would actually know there was an issue?

Stop defending and apologizing for every little thing that goes wrong with with apple. They have issues like every other company. That's fine. We'd just like some communication that there is even an issue from them.

You might as well just say, "It's not Apple. We're just logging in wrong!" (aka - "You're holding it wrong")

"The multipage thread on Apple's support forums suggests that the issue is fairly widespread and there appears to be no fix available at this time. Multiple users have reported the issue to Apple and the company appears to be aware of the problem."
 
sixrom said:
Apple has trouble understanding & functioning in the cloud. Ever since MobileMe years ago Apples struggled to learn the basics. Give them a few more years to learn it.

In the mean time look to the Pros like Google & Micrsoft, they've got it down cold. No worries. :)
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A few points...

Apple has been providing "cloud" services for far longer than MobileMe. They originally launched iTools, which became .Mac, and then MobileMe. I've been a user of their cloud services for 13 years now. MobileMe was only between 2008-2012.

And iCloud is built on several Microsoft technologies, as well as Amazon's. Apple is serious about providing a reliable service, so they do use the pros.

http://www.theregister.co.uk/2011/09/02/icloud_runs_on_microsoft_azure_and_amazon/

But you are right, they still have a ways to go. You can't argue that iCloud is pretty darn good for how complex it is.
 
aottke said:
Someone did reply with a potential fix (and it worked for me) in the forums last night. You need to go to create a new apple ID within iTunes, pass the part where you accept the terms and conditions, and then don't proceed with creating a new ID, but instead log back into your old one.

It seems to want people to accept terms and conditions again...weird fluke, but at least the fix worked for now...
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Elegant solution.

Not really. The better solution would be for Apple to get its s*** together.

:apple:
 
Apologies if anyone has already posted this, but I got around it by using the alternate email ID that I had registered with the account.

Irony: I was only trying to log in so I could cancel my iTunes Match subscription because it works so poorly. :p
 
kmichalec said:
So, what's the point of the Apple Status page again, if when a very large portion of users can't get into iTunes, and Apple ID's are failing on multiple devices, the status page just continues to show a happy green color as if everything is just great?

http://www.apple.com/support/systemstatus/

What the heck, Apple? :confused:

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Depends on what your definition of a "very large portion" is?

Wasn't there a figure recently that there are over 500 million itunes accounts. Even if this affected 10 million itunes accounts that is still just 2% of the itunes accounts. 10 million yes is a lot but it is all about perspective. If only 2% of users could be affected I don't think this would trigger a change to the status page.
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Sorry, but yes. If 10 million people were affected by a bug, I'd expect the page to be updated. Don't really care how many total accounts they have. Reflecting that there is no issue at all is just not true, is it? Why does it have to be a matter of scale?

There was a systems issue and they didn't relay the fact. Wouldn't it be in their best interest to stop a stream of tech support calls from coming in and post that there is at least *some* kind of issue, so that people knew? Even if it's not a total systems crash, wouldn't something be better than nothing?
 
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My concern is this is "yet another" single point of failure issue. Some software update somewhere was done wrong and it made tens of thousands of users unable to access the network at all.

All future updates should be done to a pool of volunteer crash-test dummies before it goes live.

Rocketman
 
Working again here. Of course now my password is changed for no good reason. More crap to memorize...

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kmichalec said:
jdblas69 said:
Sorry, but yes. If 10 million people were affected by a bug, I'd expect the page to be updated. Don't really care how many total accounts they have. Not reflecting that there is not even an issue at all is not true, is it? Why does it have to be a matter of scale?

There was a systems issue and they didn't relay the fact. Wouldn't it be in their best interest to stop a steam of tech support calls from coming in to post that there is a known issue, so that people knew? Even if it's not a total systems crash, wouldn't something be better than nothing?
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Well said. Absolutely they should inform users. Just like any good web hosting company.
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iChrist said:
Apple, apple, apple... why always so much trouble with networked services?

:confused:
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Exactly, because Google and Microsoft never have any network problems. :rolleyes:

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hansonjohn590 said:
I don't have cancer so cancer must not exist.

Does that put into context how ridiculous your statement is?

People like you disgust me.
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You're essentially telling him to shut up just because his system works. It's better that people know someone's machine is working fine....or did you just want FUD spreading and complaining to only exist on MR? :rolleyes:
 
Good thing it's not really fataaaaaaaaaaa11a1122iiiiiiiifdddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd
 
phillipduran said:
Yes, I have an older Apple TV and I've got about 75 TV episodes I can watch with no waiting. Cloud storage only is not best for the consumer.
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I couldn't disagree with you more. Cloud storage is the best thing for the average consumer! The average consumer doesn't want to worry about how many gigabytes their Apple TV has left, or if they have already synced the movie to the Apple TV, or needing to back up the movie in case the file becomes corrupt... They just want to select a movie and it plays.

With the new Apple TV's you can buy 200,000 movies and stream any of them in a minutes notices. The old Apple TV's are twice the price as the new ones, and have storage limits, no average consumer benefits from that.

Cloud storage is not good for Western Digital, Seagate and Blockbuster.
 
i sent a message to apple support yesterday and came back to me today saying that there was a technical issue with iTunes/App Store that is now fixed

accounts should all be back to normal
 
unplugme71 said:
If the error is fatal, then I should not see it again, right? I mean, fatal means it died. So the error shouldn't exist anymore.
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FAIL:: would be a more accurate descriptor to use. And more easily understood by the twitter generation.
 
Fatal ??

Why is it whenever happens Perth is never affected by these things. :p

Its not fair..

Maybe it did go down, I just checked late ... I was on the App Store last night, all was fine.
 
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