Let’s not talk about it and actually start delivering. It’s just PR ******** damage control. I bet nothing changes….
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Sonos Promises to Recommit to Software Quality and Customer Experience After App Disaster
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This is reminding me a bit of a Domino's ad campaign from way back, which was basically "we don't suck anymore." 
Too little, too late unfortunately.
And Sonos will be further behind once Apple unveils HomePod with Apple Silicon capable of running Apple Intelligence built in.
This should be a text book example of how to ruin a company.
Their products, which here were rarely on sale, have been on sale regularly now since this app came out.
If the dev team was ignored, this debacle falls firmly on the management team who cared about share price not quality.
Their products, which here were rarely on sale, have been on sale regularly now since this app came out.
If the dev team was ignored, this debacle falls firmly on the management team who cared about share price not quality.
Apple has some good speakers. Maybe not as good as Sonos but if they leveraged their software to group speakers and make surround better they could have a popular system.Two Homepods, a centre mini, a couple rear minis. And maybe some wide minis as well for a 7.0 Atmos surround...
And add a wireless sub if people want more bass.
This CEO needs to go. I'm in this industry. The developers are still furious, and wanted more than this. The executive team has been trickle-truthing the public. $200m in revenue lost this year? They need to GUARANTEE that those executive bonuses are gone until 2026 and ABSOLUTELY fire the CEO. No audio company with modular streaming capability has ever had more consumer goodwill than Sonos, and no audio company EVER has squandered their goodwill on such a massive scale than Sonos. And not just the consumer market, but the custom install market! Restaurants lost features essential to them to play music for their customers and had a new interface overnight. I've never seen more businesses dump a brand than this in my 20 years in the business.
Let me know when Apple makes a decent soundbar. (though I am surprised they have not yet). They can't even update their Airpod Max...............................Yet.
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Why is updating every 2 weeks a music app necessary?
Isn't better to just add AirPlay for Apple devices and whatever Google uses easier?
Isn't better to just add AirPlay for Apple devices and whatever Google uses easier?
Gee, I wonder who decides if the vague “improve quality of the app” and “rebuild customer trust” standards are met? Let me guess, it’s the executive leadership team. Just more proof of the myth that corporations are a meritocracy and exorbitant CEO pay is justified. You could literally pull a random person off the street, appoint them CEO of Sonos and tell them that their engineers think an app is a disaster, and they would know that releasing it anyway would be a bad idea. Not the geniuses at Sonos though.
All I heard was "blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah
blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah"
blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah"
This is another reason Apple should allow us to download and reinstall former versions like we used to do with iOS 8.
There still is a way to sort of do this but not like it was.
The old app isn't compatible with the new firmware they've pushed out to customers speakers.
I so rarely feel the need to log in to leave an opinion, but this one I could not pass. I could not agree more with this statement. I have a closet of deprecated speakers that I spent tons of money on. they had great sound and were a complete nightmare to manage. I would not expect this company to be in business 12 months from now. In my estimation they squandered loyalty by not respecting privacy and sent wonderful speakers to the graveyard by releasing new apps that did not work with the speakers...hardware. I'm sure there are reasons that explain why this had to be done but along the way it marginalized my investment and cost them my loyalty. it likely doesn't matter to lose one customer but I voted with my feet and walked on to the next platform, never to return.
It's too late SONOS. I've been using SONOS since 2016, and I had enough with all of these ****! having a lot of problem since your stupid app updates. Moved to other brand that have better & reliable system.
”Software maker known for quality and experience promises to recommit to quality and experience”
How lost can you be that such a recommitment needs to be made? In a competitive market you lose the two things you are known for? At the end of the day, audio quality on Sonos is not really above top competitors.
How lost can you be that such a recommitment needs to be made? In a competitive market you lose the two things you are known for? At the end of the day, audio quality on Sonos is not really above top competitors.
Still using the macOS desktop application (currently the only Intel-app running on my system) for 60% of all interaction and Home Assistant for 30% so the app debacle hasn't really impacted us except for the annoyance to reconnect the iOS app to our three different systems when moving between sites.
I hope the programmers won't get time to f**k over the desktop application before the have sorted out the app.
I hope the programmers won't get time to f**k over the desktop application before the have sorted out the app.
You’re really working the “Apple is to blame” angle hard here despite having no evidence
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Saying "modern architecture" for the app means using trendy over-engineered ways of programming. I guarantee they had someone read an uber engineering blog post and decide they needed 7 files for each screen to be as "clean" as possible while making development a pain and slow in the process. This new app doesn't even follow the iOS design and looks like they wanted to reinvent navigation.