We all make mistakes - that's part of being human. Recognizing one made a mistake and taking steps to prevent it in the future is a good sign. I'm reminded of this response from Steve Jobs:
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Sonos Promises to Recommit to Software Quality and Customer Experience After App Disaster
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Highly doubtful. These things don’t matter much either way. His little YouTube was fine. Actions are what matter to customers in the long run. If the thing works well they don’t care about the CEO’s “tone” as a youtuber. If the thing is broken no amount of “the buck stops here” “taking ownership of the problem” bloviating will change anything.
So Sonos ‘Leadership’ have accepted a deferred bonus payment until people forget the craptastical job they did with the App and Customer Service?
LMAO-sorry-actions would have been louder than words-as in shoilda rolled back the software day 1. Instead you said it took "courage" not to...sorry but you are done
90% of the time it is all managmeent. The reason it happens is that management forces 1 or 2 of the legs from the project management triangle (Time/Budget/Cost, Scope/Features, Quality) one direction, then expects the other legs to remain the same or not go in the direction that balances the triangle.
For example, if you decrease the Time/Budget/Cost, then you need to also reduce Scope/Features or Quality, or both.
If you increase scope/features, then fail to increase time/budget/cost, then you have to reduce quality to maintain the balance.
This is fundamental project management concept, but normally, company management remain of the opinion that just because they say it, that it must be.
This is a hollow point, they probably were not going to get their bonus anyway. At least if the board was really protecting the shareholders.
We just bought Ubiquity's new UPL-Amp-B within days of launch. 5 minute install and boom, working as expected.
If you watch the Ubiquity forums, Sonos are terrible to support in sophisticated networks.
We are also not tied into any specific speakers that honestly last much longer than the tech that runs them.
If you watch the Ubiquity forums, Sonos are terrible to support in sophisticated networks.
We are also not tied into any specific speakers that honestly last much longer than the tech that runs them.
I use my Sonos every night for rain noise and 50% of the time it cuts out or stops for no reason. the app freezes and becomes none responsive. Im looking for a new system which is sad because I currently have a whole home system with 9 amps and over 20 speakers. I would already be gone if it weren't for that.
Missed the step where you fire every executive in the chain who forced the team to release software before it was ready when the development team told them there would be problems. I own a ton of Sonos equipment but will not be purchasing anything else from them going forward unless there is a leadership change.
I'm thinking about going that route with my 4x sonos amps.
All the rest of my sonos gear is connected to TVs-- but I could deny them internet access and still airplay to them.
Nah, it isn't. Sonos products are still massively appealing to people and this will be remembered as a snafu, nothing more.
"Please, give us the chance to screw you again" is what I'm hearing.
That assumes they
a) fix this
b) don't then proceed to become a subscription service and lock your hardware behind a paywall.
Yeah, the new iOS app sucks. Hope they stick to their words and get it fixed sooner than later. But the MacOS app seems to behave more like the Sonos S2 app, no?
In the mean time, for all you Sonos owners who are fed up with your equipment and want to jump ship somewhere else. What are you planning on replacing Sonos with that will work with your traditional whole home automation systems like Crestron, Control4, or Savant?
PS: Thanks for flooding the used gear market out there for me to acquire them at steeper discounts.
In the mean time, for all you Sonos owners who are fed up with your equipment and want to jump ship somewhere else. What are you planning on replacing Sonos with that will work with your traditional whole home automation systems like Crestron, Control4, or Savant?
PS: Thanks for flooding the used gear market out there for me to acquire them at steeper discounts.
would any other company be compelled to not promise <empty promise>?
why wouldnt you say this, no matter what is going on internally? the is damage done. focus on fixing it andc open up your products as a 'gift' to loyal and new customers. audio inputs would be cool.
why wouldnt you say this, no matter what is going on internally? the is damage done. focus on fixing it andc open up your products as a 'gift' to loyal and new customers. audio inputs would be cool.
expensive rain.mp3!
you could sell your gear?
current disaster aside, shouldnt it be worth enough to replace it (especially in a distributed system) with something on par or better, in a 'normal' system?
migrate to airplay2, so existing sonos works. start selling and replacing amps and speakers.
eventually youll have a system flexible enough to do whatever you want in the future. Otherwise you're required to buy more and be pushed to migrate further into the trap. then one day the change the rules about which features are included, and what is annual season pass DLC.
Or how about deciding for you to break support for older devices? It's only a matter of time.
Maybe their servers go down for a while. Does that mean something about using your expensive speakers wont work???
The path forward is backward in this case my friend. Don't go deeper...
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The Mac app is being retired. We're supposed to use the web app now. Because controlling your speaker volume via a website 3000 miles away is going to be waaayyyyy better.Yeah, the new iOS app sucks. Hope they stick to their words and get it fixed sooner than later. But the MacOS app seems to behave more like the Sonos S2 app, no?
In the mean time, for all you Sonos owners who are fed up with your equipment and want to jump ship somewhere else. What are you planning on replacing Sonos with that will work with your traditional whole home automation systems like Crestron, Control4, or Savant?
PS: Thanks for flooding the used gear market out there for me to acquire them at steeper discounts.
The lesson I learned from this was to never buy software / app controlled speakers again.
It's completely unnecessary and with the attitude to software development being so flakey these days (probably as a way to save on costs) it's too risky to invest in that sort of architecture.
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It's a great solution, but at a price. I'm considering it (or similar) for our renovation, but it ends up being ~$1,500 per room with amp, speakers, cabling and labor. You can do it for $1,000/room wirelessly, but then you've got to deal with airplay whole house issues which are worse than Sonos' imo.
And if you're going wireless with Ubiquity, you have to compare it to just using Sonos via airplay, which is cheaper and has none of the issues with using the Sonos app. Same solution essentially as using a Sonos amp and your own speakers vs just buying Sonos speakers.
The irony (or entirely predictable outcome) is that by the time this desperate scramble of late night bug-fixing and feature cramming is all over, their brand new code will be almost as much of a mess as the old code.Pizza Appreciation Friday coming for the dev team.
You can feel how valued they are
Next they will be hanging "Values" signs all over the workplace...