I think all the Apple defenders are missing the point... To give my own example, it would have been physically impossible for me to order any faster than I did... I began my order process right when the store was open and checked out immediately -yet my delivery window is in May and I didn't even get a sniff of the magical "April 24". There was NOTHING I could have changed to have received a watch on Friday from Apple. So that is where the frustration with this process lies for me. I've never missed a Day 1 release yet, and I've done plenty of early morning "F5-ing" in my time.
So defend Apple all you want (I love their products too, I just got my new MacBook on Friday), but there was never even close to enough stock to justify the "April 24" campaign.
So I am speaking to an apple rep and I asked for a verification of my order time. I have a confirmation email of 3:04:54 EST and she told me that my order time is 3:12:xx am EST. She said confirmation emails don't really show your place in line which sounds like a load of BS to me and has just made me VERY upset!!!
This sounds like the rep making something up on the fly. The confirmation email contains an order number, so it's hard to see how the order could be that far behind the confirmation.
I spoke to a supervisor in the chat and he said he believes my order time was 3:04am but sees why the rep sees 3:12. that there are in fact two different time stamps and he is going to look into it and call me back in an hour.
Thanks! Pls let us know what you hear.
I spoke to a supervisor in the chat and he said he believes my order time was 3:04am but sees why the rep sees 3:12. that there are in fact two different time stamps and he is going to look into it and call me back in an hour.
My personal Hell that I wake up to every day...
But you didn't get your order in on time to get one on 4/24. Some people did. I'm way bummed that I missed it by a couple minutes as well.
Honestly, you're wasting your time. None of this matters. Your order is in the queue just like everybody else's. Nothing you say to a chat rep is going to make your order come any faster. They have no power to do anything about that. The time stamps are all trivial anyway. Apple's method of fulfilling orders is clearly not by going down the list based on order time. There are other factors at work such as location, model ordered, and supply.
This sounds like the rep making something up on the fly. The confirmation email contains an order number, so it's hard to see how the order could be that far behind the confirmation.
I have not seen any xx:05:00 SG orders go through.
Except there is someone who claims their xx:05 has shipped in another thread
I've seen a few exceptions too, but by and large SG shipments in the US seem to be correlating to order time. Currently that looks to be in the mid 04's.
This is not about making my order come any faster, this is about finding out when my order was actually placed because then I will have a better idea of when it might come based on when other people in the same time frame as me get theirs shipped. Right now I am to believe I am in the :04-:05 range which is getting theirs shipped to them now.
However if I AM in the xx:12 time frame then I am going to be thoroughly pissed off for staying up late and getting in and out of the store in less than a minute and still being pushed back EIGHT MINUTES!!!
BUT I will be pissed at apple for a different reason not for not having my watch to me sooner. This is about the hope they gave their customers. Saying first come first serve.
By my accounts and everything Apple has told me so far (aside from this new information) I should be very close to the front of the line.
At this pointi just want my watch to charge and prepare to ship and I would be happy but still nothing
42mm SG Blk Sport conformation 03:04:22am eastern still processing no charge still waiting Got email eod shipping to jersey used bank card and store app Delivery est is 4/24 to 5/8
Yeah. I should be very close to the front of the line as well. But the problem is that no one knows what the front of the line actually is. Mine order was placed at xx:04:22 and I've seen multiple people with later seconds get their orders shipped already. Along with some people with May and June delivery windows. If there is a method to the randomness, no one has figured it out.
JUST GOT CHARGED!!!
42mm SG
Email: 03:04:06 EST
Charged at: 11:22 AM EST
Ship to NY
Literally just got charged!
- 42mm SG w/ black band
- 12:04 order time
- Ships to OR