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Space Gray Orders Post here!
- Thread starter VSMacOne
- Start date
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Finally...
42mm SG w/Black Band
4/24 - 5/8 group
Ordered conf: 3:04:20 EDT
App Store App using Apple Pay and MC
EOD: Yes
current status: Preparing for Shipment
Deliver to: Durham, NC
42mm SG w/Black Band
4/24 - 5/8 group
Ordered conf: 3:04:20 EDT
App Store App using Apple Pay and MC
EOD: Yes
current status: Preparing for Shipment
Deliver to: Durham, NC
My CC was finally charged a couple minutes ago!
Never been happier to lose 400+ dollars out of my bank account
Order time
Had the following chat conversation just now:
Welcome to Apple.
What can we do for you today?
Can you please tell me what time my order actually went through. I have an email with a timestamp of 12:09:43 but am learning that the email time is not actually indicative of when the order was processed and placed in the queue with the rest of the Apple Watch orders. Order number is WXXXXXXX.
Please wait while I connect you with an Apple Sales Specialist.
Now Chatting with Dana
Hi there! My name is Dana, and I would be happy to help you with that Apple Watch question today!
For the actual time your order was placed into the system and your place in the queue was held that is found in the original confirmation email.
Here in the chat I would only be able to view the date your order was placed. If you would like to give our Customer Service team a call they would be able to pull up your invoice and see when that order was processed in our system! I can send you the number to call.
You can contact our Apple Customer Service at 1-800-676-2775. They are available 5:00 a.m. to 8:00 p.m. Pacific time, 7 days a week.
Ok. Thanks.
You are very welcome! What other questions can I answer for you here in the chat today?
That will do it for now. Thanks again. Have a nice day, hopefully the watch customers aren't being too hard on yo.
you*
Thanks for the sentiment! I understand everyone wants their Apple Watch as soon as possible. This is an entirely different and new launch for us, so we are working hard to get those orders processed!
Thank you for choosing the Apple Online Store! We appreciate your business. If you need more help, please chat with us again. Have a great day!
-----------------
I guess I'll have to call to get more information... I'm guessing my actual processed order time is quite a bit back from what I've thought it was. Painful that as a first time preorder customer I didn't know to use the app on my phone rather than browser based ordering.
Had the following chat conversation just now:
Welcome to Apple.
What can we do for you today?
Can you please tell me what time my order actually went through. I have an email with a timestamp of 12:09:43 but am learning that the email time is not actually indicative of when the order was processed and placed in the queue with the rest of the Apple Watch orders. Order number is WXXXXXXX.
Please wait while I connect you with an Apple Sales Specialist.
Now Chatting with Dana
Hi there! My name is Dana, and I would be happy to help you with that Apple Watch question today!
For the actual time your order was placed into the system and your place in the queue was held that is found in the original confirmation email.
Here in the chat I would only be able to view the date your order was placed. If you would like to give our Customer Service team a call they would be able to pull up your invoice and see when that order was processed in our system! I can send you the number to call.
You can contact our Apple Customer Service at 1-800-676-2775. They are available 5:00 a.m. to 8:00 p.m. Pacific time, 7 days a week.
Ok. Thanks.
You are very welcome! What other questions can I answer for you here in the chat today?
That will do it for now. Thanks again. Have a nice day, hopefully the watch customers aren't being too hard on yo.
you*
Thanks for the sentiment! I understand everyone wants their Apple Watch as soon as possible. This is an entirely different and new launch for us, so we are working hard to get those orders processed!
Thank you for choosing the Apple Online Store! We appreciate your business. If you need more help, please chat with us again. Have a great day!
-----------------
I guess I'll have to call to get more information... I'm guessing my actual processed order time is quite a bit back from what I've thought it was. Painful that as a first time preorder customer I didn't know to use the app on my phone rather than browser based ordering.
Toronto, Canada. That's the end destination, not sure where exactly it's going to go along the way.
The rep I chatted with earlier today gave me the exact time to the second. Try again with another agent.
What info do you add to track your watch order? I'm just getting "Not Found - please check your settings"
Try CHAT again. I just did a chat this morning from my order status page and the agent told me my order was placed at "5 after midnight"(exact terms he used). I did in fact receive my email confirmation at 03:05:07.
Same here. 42mm, DC area, bought 7 or 8 mins after store opened. no charge, processing.
Order: Fri, 10 Apr 2015 00:04:08 -0700 (PDT)
SG 42
Shipping to Somerville, MA
EOD: Yes
Status: Processing
Just charged (for some reason ApplePay had an issue - just got an email {3:10pm on 4/26} to enter updated CC info, which I did, hoping this proceeds to shipping soon!)
SG 42
Shipping to Somerville, MA
EOD: Yes
Status: Processing
Just charged (for some reason ApplePay had an issue - just got an email {3:10pm on 4/26} to enter updated CC info, which I did, hoping this proceeds to shipping soon!)
No I haven't been charged yet. Hoping though for it to go through by EOD tomorrow.
42mm Gray space
12:07? If you get charged and shipped before me I am going to really freak out.
I take that back, I have not been charged, but was asked to update my payment info. There is a chance the pre-authorization had expired since April 10th. Still waiting to be charged :/
Haha I'm sure you would. But I'm confident that your turn will come sooner. Hang in there
Finally charged!! 2:04:14 here. Was at processing/not charged until earlier this afternoon, finally got charged and just checked My order and its preparing for shipment now! Finally!!!
Did you just get charged? If so, hopefully that means we will see more updates.
42mm SG w/Black Band
4/24 - 5/8 group
Ordered conf: 3:04:09 AM Eastern Time
Time Apple Received the Order: 12:04:07 AM PST
EOD: Yes
Card Charged: Yes, at 12:15 PM Eastern Time 4/26/15
current status: Processing Items
Deliver to: Louisville, KY
I'm a little frustrated that my order is still processing even though I was finally charged 3 hours ago.
4/24 - 5/8 group
Ordered conf: 3:04:09 AM Eastern Time
Time Apple Received the Order: 12:04:07 AM PST
EOD: Yes
Card Charged: Yes, at 12:15 PM Eastern Time 4/26/15
current status: Processing Items
Deliver to: Louisville, KY
I'm a little frustrated that my order is still processing even though I was finally charged 3 hours ago.
Thanks, tried again and got this:
"Here is the time the order was placed : 04/10/2015 00:09:39"
So only 4 seconds between queue time and email. Definitely didn't expect my order to be delayed in the months and then weeks leading up to staying up until midnight like a crazy person to preorder something for the first time. I'll console myself with the fact that my disappointment is certainly not unique to me and hope that the tension that this has brought about will be resolved by the actual product when I get it. Someone could make an extremely interesting marketing/product deployment study out of this whole experience... probably a bit of good and bad that can be applied to the way Apple has operated since the watch was originally announced.