Spigen troubles

Discussion in 'iPhone Accessories' started by ajm222, Oct 2, 2013.

  1. ajm222 macrumors 6502a

    Joined:
    Sep 19, 2012
    #1
    Anyone else have issues with delivery and customer service through Spigen directly? Tomorrow will be 2 1/2 weeks since I placed my order and 2 weeks from the ship date and nothing. And the USPS site only mentions the 'electronically notified by shipper' business, no tracking detail. I have contacted them and they initially responded a week ago and said to contact them again if it didn't show up by Saturday. Contacted them again and now 3 days later and no response.
     
  2. sjc83 macrumors 6502

    sjc83

    Joined:
    Oct 9, 2008
    Location:
    Cleveland
  3. jschu22 macrumors regular

    Joined:
    Apr 12, 2008
    #3
    I'm in a similar situation, only not quite as long. The bad thing is that I am traveling and will be leaving tomorrow. I suspect that they are either too busy and clearly cannot even take the time to reply or just dont have the item (Glas.tr nano) and too incompetent to update the site to state that. What I ordered had previously stated "ships in 1-2 weeks" and I did not order earlier because of that. Now Im wishing I hadnt trusted the removal of that note.

    Ive ordered from them several times and not had this issue.
     
  4. Beezy253 macrumors 6502

    Joined:
    Sep 19, 2013
    Location:
    Tacoma, WA
    #4
    Have you tried them on Twitter? @SpigenSupport
     
  5. ajm222 thread starter macrumors 6502a

    Joined:
    Sep 19, 2012
    #5
    thanks

    in my case, i actually got a shipping notification on the 19th, and Spigen themselves told me it actually (supposedly) shipped the 18th. they said the USPS site probably just didn't scan the package properly which is why it's not showing updated tracking info. that was over a week ago since i heard from them and as i said it's now been almost 2 weeks since it supposedly shipped. i know they probably use a cheap method to ship (they say USPS parcel), but nothing takes 2 weeks from two points within the CONUS. so either USPS lost the package or it never actually made it to USPS. either way, they still haven't responded in several days and i don't expect i'm getting anything. i asked for a refund. i'm going to go buy an apple leather case tonight i think. if the spigen stuff ever shows up i'm just going to return it. which is a shame because i also ordered some back and side protectors with the case and now need to order those from somewhere.

    i think i remember my last spigen order taking a long time. but nothing like this.

    ----------

    good idea. worth a shot. i'll file a complaint with the BBB if i don't see anything or hear anything by friday. might move things. i know they're probably swamped with 5s-related orders, etc but they managed to respond quickly a week ago but all of a sudden are totally unresponsive.
     
  6. indianavtx macrumors member

    Joined:
    Jun 18, 2009
    #6
    Ordered my SlimArmor S from Amazon on Friday, arrived today. Amazon is the way to go.
     
  7. Legios macrumors regular

    Joined:
    Jan 19, 2012
    #7
    I too ordered from Amazon and had it delivered in 2 days.
     
  8. zachocall macrumors newbie

    Joined:
    Oct 2, 2013
    #8
    Spigen tough armor

    I ordered the tough armor bundle on 9/29, recieved a shipping notification on 9/30, USPS finally acknowledged that they had recived electronic notification of the order from Spigen on 10/2. Still show up as "pre-shipment" on USPS. I really hope I do not have to wait two weeks for my case!
     
  9. ajm222 thread starter macrumors 6502a

    Joined:
    Sep 19, 2012
    #9
    this is what i did. not sure if i even had an option to go through amazon like the others as i did the tough armor challenge. anyway, i'll let you know if i ever get it. or if they ever respond.
     
  10. boltjames macrumors 68040

    boltjames

    Joined:
    May 2, 2010
    #10
    Agree completely. Avoid ordering from Spigen website at all costs.

    They are unresponsive to emails, do not even have a telephone number to call. I ordered a case on Sunday that was in stock and ready for next day shipment, has not yet shipped and it's already Thursday. My son's iPhone 5S is getting scratched every day as a result.

    Worst customer service I have ever seen.

    BJ
     
  11. Black Magic macrumors 68000

    Black Magic

    Joined:
    Sep 30, 2012
    #11
    I ordered a bumper from them a while back and it came very fast. I just did the tough armor test and got a code from them recently. Now you guys have me hesitating.....

    Ordering it on Amazon still goes through them.
     
  12. Allport1954 macrumors member

    Joined:
    Jun 22, 2010
    Location:
    Ann Arbor, MI
    #12
    I noticed the same thing after ordering via the Spigen website.

    After calling Spigen* I was told that they print a shipping label and charge customers' credit cards well before the product is actually in stock at their facility. According to the rep., printing a shipping label triggers a shipment notification to their customers (even if the actual shipment isn't until days or weeks later). The case I ordered will allegedly show updates via the tracking # in 'Mid-October.'

    *The phone number 949-502-5121 seems to work if you need to speak with someone.
     
  13. ajm222 thread starter macrumors 6502a

    Joined:
    Sep 19, 2012
    #13
    Good lord. What a dumb way to do business. Communication is the key to good customer service. They don't seem to have it. They have nice products, but so do dozens of other companies. I'll try the phone number tomorrow. Thanks for that. I couldn't find a number for them no matter how hard I tried. Very helpful. Like another user said, my phone is getting dinged up by the day. Hoped I would have had a case by now. If I had any indication this is how they run their business I would have paid for expedited shipping, bought through Amazon or simply gone with someone else. You'd think getting a shipping notice would be a fairly good indicator your item shipped. I guess not. I filed a complaint with the BBB. Maybe that will help, too. Will work on getting a refund at this point instead and will buy the Apple leather case I wanted. Good luck to the rest of you that ordered recently, especially through that Tough Armor challenge. Hopefully yours arrives soon.
     
  14. fairfax38 macrumors newbie

    Joined:
    Sep 20, 2013
    #14
    I did not buy one of these Spigen promo deals when I heard of 2 weeks shipping backlog. Also their tough armor product scratches very easily.
     
  15. zachocall macrumors newbie

    Joined:
    Oct 2, 2013
    #15
    If you ordered the stack social deal......this is what they say on the website:

    "Please note: All orders placed before today 9/30 12pm (PST) will be SHIPPED out of our warehouse by tomorrow 10/01 6pm PST. Those who already used their coupon code and placed an order and now want a refund must do it by 6pm today 9/30 before we ship out the product tomorrow.
    Please note – Those who already used their coupon code and placed an order and now want a refund must do it by 6pm today (9/30) before we ship out products tomorrow."

    I ordered prior to 9/30, but I know it was not shipped out on 10/1 because the tracking number says it hasn't even been picked up. FRUSTRATING!!
     
  16. gugy macrumors 68030

    Joined:
    Jan 31, 2005
    Location:
    La Jolla, CA
    #16
    Damn, I ordered through Stack Social. Still I have not receive any info from them about shipping. On the Spigen site they say my order is processing, whatever the heck that means.
    I hope the case is solid. I had one of their products in the past and it was great. We'll see.
     
  17. sucka free macrumors member

    Joined:
    Oct 30, 2012
    #17
    Yep, ordered Sunday on amazon, delivered straight from spigen via USPS yesterday
     
  18. Zmanbaseball2 macrumors 68040

    Zmanbaseball2

    Joined:
    Aug 24, 2012
    Location:
    New York, USA
    #18
    So does everything else that I order on Amazon come in 2 day. (thanks Prime)
    Love amazon.
     
  19. zachocall macrumors newbie

    Joined:
    Oct 2, 2013
    #19
    Update....ordered on 9/29....still no word from spigen....have tried calling and emailing with no response.
     
  20. ajm222 thread starter macrumors 6502a

    Joined:
    Sep 19, 2012
    #20
    I ordered on 9/16 and they told me it shipped 9/18. Still nothing, and no word for a week and a half. At this point I'll feel fortunate to get a refund from the BBB complaint I submitted. Thinking of getting that Apple leather case tomorrow.

    ----------

    I've also submitted 2 more tickets via their help desk page and placed a call and left a voicemail over the last week+. Nothing.
     
  21. fairfax38 macrumors newbie

    Joined:
    Sep 20, 2013
    #21
    That is terrible customer service!
     
  22. ajm222 thread starter macrumors 6502a

    Joined:
    Sep 19, 2012
    #22
    Indeed!
     
  23. webslinger85 macrumors 6502a

    webslinger85

    Joined:
    Nov 8, 2010
    #23
    I ordered the same deal, and it's been showing "electronic shipping info received" since wednesday.

    It took forever for my order to process too, to the point where i inquired about a refund, but they didn't reply to my refund request until AFTER the deal expired, and i was told "There's nothing we can do" since the deal was expired.

    Mind you, that was the Stack Social team, not Spigen. Needless to say, next time i order Spigen products, it will be through Amazon
     
  24. Kal~El macrumors member

    Joined:
    Aug 7, 2011
    #24
    I ordered from them on tue from ebay and it shipped the next day. My stuff is due to be delivered tomorrow (mon). I ordered two cases. I also got the glass screen protector from them (due fri). Just my experience.
     
  25. Bobioden macrumors 68000

    Bobioden

    Joined:
    Sep 23, 2007
    Location:
    Denver
    #25
    I have sent three emails trying to cancel my order and have not heard back from them. I am even using their Order Cancellation form on their website and still nothing.
     

Share This Page