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Sprint Shop Page Down?!?!?!
- Thread starter iThink Apple
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Any one know if apple changed the back glass assembly?
looking at these backs, pretty interesting and cheap.
http://phonepartsusa.com
looking at these backs, pretty interesting and cheap.
http://phonepartsusa.com
"Status: Thanks for pre-ordering. A shiny new iPhone is waiting for you in our warehouse. Excluding extreme circumstances, you will have your device Friday, Oct. 14 or Saturday, Oct. 15. During the pre-order period, we will send you a shipping email and tracking number. Your tracking number may not be updated until Oct. 14. Questions? Visit sprint.com/preorder."
It says this for each order.
Bah, thanks. I guess I will call tomorrow morning and see what the exception is on my order.
same here. never got an email, but my order went through when i checked www.sprint.com/myorder
took a screenshot just in case lol
If anyone is having trouble going through "My Sprint" to upgrade try this as it worked for me.....
Go to http://shop.sprint.com/mysprint/shop/phone_wall.jsp?INTNAV=ATG:HE:Phones
Click on whichever model you want to preorder and go through as though you are starting a new line of service. It will later ask you if this will be an upgrade to an existing line of service.
This was the only way I could get through. It worked on the first try for me this way.
Go to http://shop.sprint.com/mysprint/shop/phone_wall.jsp?INTNAV=ATG:HE:Phones
Click on whichever model you want to preorder and go through as though you are starting a new line of service. It will later ask you if this will be an upgrade to an existing line of service.
This was the only way I could get through. It worked on the first try for me this way.
Sorry to hear that, Don't lose hope yet though. I used to work for Suncom then BellSouth then Att then Cingular then ATT again(which name they've finally stuck with) and then went to RadioShack where we sold all the carriers, but i Digress. I did see a very similar error on a daily basis in the activation system when ordering phones for customers that weren't in stock. Most of the time,(not always tho), it reserved the hardware for them and was either just further account verification or many times had to do with the banking institution or credit card issuer and instead of not taking the order they reserved it and needed to verify information with the customer(security questions etc.) and there was no holdup. Sometimes there was no issue at all and it just spit out that error for no apparent reason but activation system overload but usually it was a few security questions. I know, not much help, but hopefully lets you know its usually just a formality and not to fret. I would definitely call to be sure though and help move things along in the event they are looking for any further info from your end.
Got similar status on my order. I did read on one of the final order pages that credit checks were behind due to high volume. My quess is all the new accounts being created. I'm porting my number from AT&T. People who are getting clear status are most likely either upgrading or adding phones to current Sprint accounts.
I signed up for a new account/ Line Of Service, and it was snappy. Im glad, however I do not like seeing a trend of priority going to new customers instead of established dedicated subscribers. They haven't given me a phone number yet, if they e-mail it to me soon, i might actually go on to apples site now that I'm an existing customer for sprint and order one through them as well and let it get sorted out in the end. I really wanted to place the order with Apple and not the carrier, for multiple reasons, but especially because i tend to believe they would get it to me first.
mine said this too and i got no confirmation. tried to put through the order again and it acted like i wanted a new line instead of an upgrade. kept trying different things and finally clicked the shopping cart and saw that it was in there but hadn't processed for some reason. i entered payment details again, submitted and this time it went through. immediately got the confirmation email this time.
check your shopping cart. good luck.
Question for you and Mr.Green, do both of your status pages show the bit about submitted for processing and is under credit review? Thanks
It does'nt matter what phone Sprint gets, their customer service is still the worst ever! placed an order, accidentally ordered the 4 and not the 4s (due to only the 4 being listed at the time of order, online) and now I cant even get a rep on the line to make the change or atleast cancel the existing order. "wait time is 11min" my butt... been on hold for 31min already... this is sad. 4yrs later and they still have not learned... kick it in gear Sprint, you're rolling with the big boys now.
(due to only the 4 being listed at the time of order, online) and now I cant even get a rep on the line to make the change or atleast cancel the existing order. "wait time is 11min" my butt... been on hold for 31min already... this is sad. 4yrs later and they still have not learned... kick it in gear Sprint, you're rolling with the big boys now.Quick update
Received second email from Sprint stating that my order was put on hold and I needed to call service number provided. Got through right away and after verifying order info, had to go through a quick credit/identity theft check. After verifying everything, order was forwarded through. Not surprised since I've been on various incarnations of AT&T for 8 years. So if you get a similar email, don't sweat it.
Received second email from Sprint stating that my order was put on hold and I needed to call service number provided. Got through right away and after verifying order info, had to go through a quick credit/identity theft check. After verifying everything, order was forwarded through. Not surprised since I've been on various incarnations of AT&T for 8 years. So if you get a similar email, don't sweat it.
It does'nt matter what phone Sprint gets, their customer service is still the worst ever! placed an order, accidentally ordered the 4 and not the 4s
I had a great experience with Sprint and my order. I got my preorder in for 3 units (took awhile in the middle of the night but that's not really Sprint's fault - they didn't start actually taking orders until about the same time Apple did) and it went fairly well. I had an order status indicating I needed to manually verify my oder on the phone, and to call between 8am and 11pm, etc etc.
Called up, got a real person with no wait time, she was extremely polite, knew exactly what she was doing, got everything sorted out with no frustration (apparantly order flagged a security review on my account for some reason and they just wanted to be sure I was really me and confirm my accoutn PIN number and address, etc). Whole thing tool about 8 minutes, and checking my order statud now it says that they phones should be here on ther 14th or 15th (same as everyone else).
Awesome Mr.Green I am so glad to hear that,I've ben waiting to see an update from you and just hoping everything was positive, I was pretty confident it was some type of personal verification that they needed to take place, glad thats over for you. Congrats
On the other Hand, Mine has taken a turn for the worse with the following status update:
We are missing some information on your order and will be attempting to contact you. To expedite processing please contact 866-860-6307 between 8:00 a.m. EST to 11:00 p.m. EST Monday to Friday, and 9:00 a.m. EST to 9:00 p.m. EST on Saturdays and Sundays.
Call them up. I got right through and all they wanted was my account pin and confirm my address and what I bought, it was painless!
I just tried, i have to call back in a while. I had to take a break to prevent assault charges as the girl i spoke to decided she had enough customers for the day and told me and i quote " You have not been a customer long enough to qualify for the iPhone promotion, you can order the iPhone 4 however, Sir. Sorry for the inconvenience." .......And here I am in my ignorance this whole time thinking that by the very definition of new customer, time constraints for existing customers did not apply to me.:roll eyes: As she said, I was misinformed. ARgh
Edit: I don't want anyone to see this and think that this is the normal experience, it is not. Being a previous employee or Agent for Att, baby bells, cingular,Verizon, and sprint(alltell too) I know its not the case but I can't understand peoples aversion to telling customers I am sorry I don't know the answer I can't help you, let me find someone or someway that can assist you better. Radioshack encouraged this and I encouraged all my associates to do the same. Im ranting, my apologies.
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