My son's iPhone started acting all weird and I've assumed it was damage to the extension card at the bottom of the phone since all the symptoms fit. So I took it to Apple to see what it would take to get it repaired. The "genius" wanted his iTunes account, did some typing, proclaimed it was water damage (the kid doesn't get anywhere near water, ever) and that was that. No matter what else I asked or stated, all he said was "Sorry, it's 399 for a new one". Well f__k Apple then, back home I went where I dug out the SquareTrade paperwork, hit their site and starting going thru the motions of filing a claim to get it replaced. But no, according to SquareTrade it's Apple's problem, nevermind that Apple apparently won't touch it. And that was the end of it with SquareTrade, too. Seeing how there's still 18 months of AT&T contract to go, I ended up replacing the iPhone with a Tilt and tossed the iPhone. Nice job all around, fellas, you got me good. Enjoy.