Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Mine's going back.

I figured out how to get around the gradient issue I was having. It appears that booting from the standard Color LCD profile (or any profile created with ColorSync) caused distinct banding when looking at the color gradient image posted earlier on this thread. However, if I switched to the sRGB profile or another color profile that I downloaded off the forums (I assume they were not created using ColorSync), restarted my MBP, and then looked at the same color gradient the banding was less apparent. I tested this on a friends SR MBP and got the same results. Once restarted you can even switch back to the standard Color LCD profile and the gradient will still look good. However, you're back to square one if you restart (or I think even if you load LCD Test 2) with that profile. This makes me think the color banding that some people see is not only a result of the 6-bit screen but some other issue with the actual color profile aswell.

However, I still can't get rid of the yellow/sepia hue I see toward the bottom of the display. I've tried calibrating, I've tried using other color profiles, I've tried different light with no luck. It's so faint that I was questioning if it was even there but the more I try to ignore it the more I can't help but notice it, especially when looking at webpages that have white backgrounds. Other people see it too, but just barely. I even took a few photos of the screen (displaying a completely white image) in a dark room using my Rebel XTi. No matter what angle or distance (my max range was about 2 feet from the screen) the screen looked distinctly darker toward the bottom. The camera didn't seem to pick up the yellowish tint but it definitely appears that the screen is distinctly darker toward the bottom 1/3 of the screen. Lastly, I created these two simple images to observe how the screen is displaying white at the top of the screen and at the bottom. Looking at both, I notice the white rectangle toward the bottom is more yellow or dull when compared to the top in both images.

As a result of all this, I'm taking it back and hopefully getting an exchange. I was very excited since this was my first Mac but I think if I don't try to resolve this screen issue then I'll always notice it and it would frustrate me even more. It's disappointing since I bought it with a friend who also bought one and his Samsung screen looks perfect. (Besides my screen issue, my MBP would be perfect too.)

I just hope the employees at the Apple 5th Ave store will see the issue and not give me a hassle. I also hope that I won't get another yellow screen or a MBP with other issues.

Wish me luck.
 

Attachments

  • test_1.JPG
    test_1.JPG
    20.8 KB · Views: 2,233
  • test_2.JPG
    test_2.JPG
    20.6 KB · Views: 1,994
Vegas Store

I'm heading to Vegas this weekend and wanted to swap my 2nd MBP while I was in town. Does anyone have any good or bad experiences at the store in Vegas?

THX
 
Mine's going back.

I figured out how to get around the gradient issue I was having. It appears that booting from the standard Color LCD profile (or any profile created with ColorSync) caused distinct banding when looking at the color gradient image posted earlier on this thread. However, if I switched to the sRGB profile or another color profile that I downloaded off the forums (I assume they were not created using ColorSync), restarted my MBP, and then looked at the same color gradient the banding was less apparent. I tested this on a friends SR MBP and got the same results. Once restarted you can even switch back to the standard Color LCD profile and the gradient will still look good. However, you're back to square one if you restart (or I think even if you load LCD Test 2) with that profile. This makes me think the color banding that some people see is not only a result of the 6-bit screen but some other issue with the actual color profile aswell.

However, I still can't get rid of the yellow/sepia hue I see toward the bottom of the display. I've tried calibrating, I've tried using other color profiles, I've tried different light with no luck. It's so faint that I was questioning if it was even there but the more I try to ignore it the more I can't help but notice it, especially when looking at webpages that have white backgrounds. Other people see it too, but just barely. I even took a few photos of the screen (displaying a completely white image) in a dark room using my Rebel XTi. No matter what angle or distance (my max range was about 2 feet from the screen) the screen looked distinctly darker toward the bottom. The camera didn't seem to pick up the yellowish tint but it definitely appears that the screen is distinctly darker toward the bottom 1/3 of the screen. Lastly, I created these two simple images to observe how the screen is displaying white at the top of the screen and at the bottom. Looking at both, I notice the white rectangle toward the bottom is more yellow or dull when compared to the top in both images.

As a result of all this, I'm taking it back and hopefully getting an exchange. I was very excited since this was my first Mac but I think if I don't try to resolve this screen issue then I'll always notice it and it would frustrate me even more. It's disappointing since I bought it with a friend who also bought one and his Samsung screen looks perfect. (Besides my screen issue, my MBP would be perfect too.)

I just hope the employees at the Apple 5th Ave store will see the issue and not give me a hassle. I also hope that I won't get another yellow screen or a MBP with other issues.

Wish me luck.

Wow, that worked. Maked the gradients much nicer
 
Mine's going back.

However, I still can't get rid of the yellow/sepia hue I see toward the bottom of the display. I've tried calibrating, I've tried using other color profiles, I've tried different light with no luck. It's so faint that I was questioning if it was even there but the more I try to ignore it the more I can't help but notice it, especially when looking at webpages that have white backgrounds. Other people see it too, but just barely. I even took a few photos of the screen (displaying a completely white image) in a dark room using my Rebel XTi. No matter what angle or distance (my max range was about 2 feet from the screen) the screen looked distinctly darker toward the bottom. The camera didn't seem to pick up the yellowish tint but it definitely appears that the screen is distinctly darker toward the bottom 1/3 of the screen. Lastly, I created these two simple images to observe how the screen is displaying white at the top of the screen and at the bottom. Looking at both, I notice the white rectangle toward the bottom is more yellow or dull when compared to the top in both images.

As a result of all this, I'm taking it back and hopefully getting an exchange. I was very excited since this was my first Mac but I think if I don't try to resolve this screen issue then I'll always notice it and it would frustrate me even more. It's disappointing since I bought it with a friend who also bought one and his Samsung screen looks perfect. (Besides my screen issue, my MBP would be perfect too.)

I just hope the employees at the Apple 5th Ave store will see the issue and not give me a hassle. I also hope that I won't get another yellow screen or a MBP with other issues.

Wish me luck.

Hey there,

I have exactly the same problem as youve described, couldnt have put it better myself. I will also be going back to the apple store to get it exchanged, as it is also my first mac and im a little disappointed with the yellow tint issue. Now that ive noticed it its impossible to ignore. Its a Samsung matte screen. With your test images i was able to reproduce the problem so hopefully the geniuses will be able to see it too.

Let us know how you get on and good luck, Im going to the apple store on saturday to try and get it sorted, so i will post back what happened afterwards.


-On a side note, I bought applecare, if I register my new mac now, will there be a problem if i get it exchanged on saturday? Is there a process where i enter the new serial number? Thanks
 
Hey there,

I have exactly the same problem as youve described, couldnt have put it better myself. I will also be going back to the apple store to get it exchanged, as it is also my first mac and im a little disappointed with the yellow tint issue. Now that ive noticed it its impossible to ignore. Its a Samsung matte screen. With your test images i was able to reproduce the problem so hopefully the geniuses will be able to see it too.

Let us know how you get on and good luck, Im going to the apple store on saturday to try and get it sorted, so i will post back what happened afterwards.


-On a side note, I bought applecare, if I register my new mac now, will there be a problem if i get it exchanged on saturday? Is there a process where i enter the new serial number? Thanks

I'm not sure about AppleCare. I didn't buy it yet and don't have plans to until I know the machine is working for a few weeks as I think it should, then I'll just go back and buy it (since you can do it within the year of the original warranty).

Also, make sure that if you show a Genius the test image that I created that you first download them to your HD and open them in Preview (which should be the default app for jpeg's). This way if they suspect the yellow is within the actual image you can easily flip it the image within the app to show them that it's not.

I can't return mine until Thursday morning, but when I do I'll post back on how it goes.
 
I'm not sure about AppleCare. I didn't buy it yet and don't have plans to until I know the machine is working for a few weeks as I think it should, then I'll just go back and buy it (since you can do it within the year of the original warranty).

Also, make sure that if you show a Genius the test image that I created that you first download them to your HD and open them in Preview (which should be the default app for jpeg's). This way if they suspect the yellow is within the actual image you can easily flip it the image within the app to show them that it's not.

I can't return mine until Thursday morning, but when I do I'll post back on how it goes.

I just returned my 2.4 Glossy today after 10 days of trying to tell myself I didn't see the yellowish tint at the bottom of the screen. They took it back and said they would not charge me the 10%. Offered a replacement but then when they checked they had no glossy screens in stock. Wonder if someone knows this is a problem at Apple.? The Genius told me this is not the first he's seen with this problem. I was really disappointed as otherwise the screen was a joy.
 
I just returned my 2.4 Glossy today after 10 days of trying to tell myself I didn't see the yellowish tint at the bottom of the screen. They took it back and said they would not charge me the 10%. Offered a replacement but then when they checked they had no glossy screens in stock. Wonder if someone knows this is a problem at Apple.? The Genius told me this is not the first he's seen with this problem. I was really disappointed as otherwise the screen was a joy.

I see that you location is set to New York. Are you in New York City? If so, which store did you return it to 5th Ave or SoHo?
 
I just returned my 2.4 Glossy today after 10 days of trying to tell myself I didn't see the yellowish tint at the bottom of the screen. They took it back and said they would not charge me the 10%. Offered a replacement but then when they checked they had no glossy screens in stock. Wonder if someone knows this is a problem at Apple.? The Genius told me this is not the first he's seen with this problem. I was really disappointed as otherwise the screen was a joy.


The Soho store offered me a replacement for a defective MBP, but then said they didn't have the matte ones in stock and that they would most likely be in on Monday (two days ago). Called yesterday and they said they hadn't receivced them and would call when they're in.


Isn't it a little strange that the Apple Stores don't have these in stock? Especially the NYC ones.... and I also just noticed that the online store states 5-7 days to ship...
 
The Soho store offered me a replacement for a defective MBP, but then said they didn't have the matte ones in stock and that they would most likely be in on Monday (two days ago). Called yesterday and they said they hadn't receivced them and would call when they're in.


Isn't it a little strange that the Apple Stores don't have these in stock? Especially the NYC ones.... and I also just noticed that the online store states 5-7 days to ship...

Yes, I agree. The Genius did say they had been getting them back but no mention of glossy or matte. They did have Mattes at the store but I wanted a glossy. Oh well....
 
The Soho store offered me a replacement for a defective MBP, but then said they didn't have the matte ones in stock and that they would most likely be in on Monday (two days ago). Called yesterday and they said they hadn't receivced them and would call when they're in.


Isn't it a little strange that the Apple Stores don't have these in stock? Especially the NYC ones.... and I also just noticed that the online store states 5-7 days to ship...

Yeah, that's a little strange. Maybe they caught a QC issue with the screens and are resolving them? Then again I know a few people who waited for SR\LED LCD to get the MBP. Maybe the demand is higher than normal? I hope for the former. I'm heading to the 5th Ave store now not to replace my MBP (I don't have it with me) but for some other stuff. However, I'll see if they have any MBP's in stock.
 
Yeah, that's a little strange. Maybe they caught a QC issue with the screens and are resolving them? Then again I know a few people who waited for SR\LED LCD to get the MBP. Maybe the demand is higher than normal? I hope for the former. I'm heading to the 5th Ave store now not to replace my MBP (I don't have it with me) but for some other stuff. However, I'll see if they have any MBP's in stock.

If you can look at the displays both matte and glossy, Be interested if you see the yellowish bottom 1/3 on those.
 
If you can look at the displays both matte and glossy, Be interested if you see the yellowish bottom 1/3 on those.

I managed to test the gray sample image I provided above on a matte and a glossy. I couldn't notice the yellowing issue on the matte but I did notice it on the glossy (it was a Samsung LCD - I forgot to check the matte). I pulled a store employee to the side and showed it to him and he definitely noticed it too. We then approached a genius and explained it to him and he said they'll just swap it out for me.

So off I go thursday to swap out my MBP for a new (and hopefully perfect) one. I'm still going with a glossy though.
 
I managed to test the gray sample image I provided above on a matte and a glossy. I couldn't notice the yellowing issue on the matte but I did notice it on the glossy (it was a Samsung LCD - I forgot to check the matte). I pulled a store employee to the side and showed it to him and he definitely noticed it too. We then approached a genius and explained it to him and he said they'll just swap it out for me.

So off I go thursday to swap out my MBP for a new (and hopefully perfect) one. I'm still going with a glossy though.

Good luck. I hated to return mine but for $2500 going to wait and see if they work this out. Loved the screen hated the yellow. Ughhh
 
I went to the Apple Store in Tampa to exchange my Samsung Matte and they were out of stock for them. Apparently they only had Glossy and don't know when they will have matte in stock again. Now I have to wait for them to call me when they get the mattes in stock. Oh and then theres a 1 hr drive there and back again.
 
I went to the Apple Store in Tampa to exchange my Samsung Matte and they were out of stock for them. Apparently they only had Glossy and don't know when they will have matte in stock again. Now I have to wait for them to call me when they get the mattes in stock. Oh and then theres a 1 hr drive there and back again.

We are about 1 hour each way from our Apple Store. Funny my store had mattes but no glossy. So, I had none to exchange mine for so I took a refund. Not sure when they will get more or if I should get one. Feeling real uneasy about this yellowing. Go figure.
 
I went to the Apple Store in Tampa to exchange my Samsung Matte and they were out of stock for them. Apparently they only had Glossy and don't know when they will have matte in stock again. Now I have to wait for them to call me when they get the mattes in stock. Oh and then theres a 1 hr drive there and back again.

I keep reading about the yellowish tint on the new 15's. As I posted above I took mine back. I really would like to purchase a 15" as the size factor and screen are perfect for me. How does everyone feel about this issue with the yellowish tint? Is it wide spread? Should I go back in a few days and buy another 15" or wait it out. I do see people posting that have had no problems with theirs. So any suggestions or advice on this. get another? wait? Thanks everyone.
 
How does everyone feel about this issue with the yellowish tint? Is it wide spread? Should I go back in a few days and buy another 15" or wait it out. I do see people posting that have had no problems with theirs. So any suggestions or advice on this. get another? wait? Thanks everyone.

The default "Color LCD" profile that the MBP ships with is far too yellow and washed out. If you search this forum you'll find a couple of others that people have posted, which initially look a bit pink/purple in comparison but your eyes soon get used to it and they do make the screen look more white. The issue with the yellow tint isn't due to this profile though. The problem that some people (including myself) have experienced is that the lower section of the screen when viewed face on - not at an angle or viewing from the side - is noticeably yellow compared to the rest of the screen; there may also be uneven backlighting along the bottom inch or two of the screen and/or in the bottom corners. If it just looks a bit yellow all over when you take it out of the box it's not defective; the colour profile just needs to be changed/calibrated.
 
The default "Color LCD" profile that the MBP ships with is far too yellow and washed out. If you search this forum you'll find a couple of others that people have posted, which initially look a bit pink/purple in comparison but your eyes soon get used to it and they do make the screen look more white. The issue with the yellow tint isn't due to this profile though. The problem that some people (including myself) have experienced is that the lower section of the screen when viewed face on - not at an angle or viewing from the side - is noticeably yellow compared to the rest of the screen; there may also be uneven backlighting along the bottom inch or two of the screen and/or in the bottom corners. If it just looks a bit yellow all over when you take it out of the box it's not defective; the colour profile just needs to be changed/calibrated.

I tried several of the color profiles posted here but I still wasn't happy with the bottom 1/3 of the screen. I was able to get it to be "less yellow" but then it seemed it was darker. My MacBook that I am typing on right now was not as bright as the MacBook Pro side by side but does not show any unevenness to the lighting. So, I guess it can be uneven lighting or a yellowish tint? Thanks for your help. Still debating on returning to the store for another.
 
We are about 1 hour each way from our Apple Store. Funny my store had mattes but no glossy. So, I had none to exchange mine for so I took a refund. Not sure when they will get more or if I should get one. Feeling real uneasy about this yellowing. Go figure.

good thing i have 4 stores within 30 minutes from me...
 
Good luck. I hated to return mine but for $2500 going to wait and see if they work this out. Loved the screen hated the yellow. Ughhh

Just swapped my 2nd MBP for my 3rd last night. The same Samsung "yellow" hue on the bottom of the screen. What are the chances of getting a Samsung on ALL 3 of them. :mad: Going back for a full refund this Friday.

I could handle the hue if it was even across the screen, but it isn't. It's horrible. I'll take an un-even backlight over an un-even color any day of the week.

Now what are the chances of Apple fixing this? Everytime I go to the Genius bar, both the people behind the bar and the managers see the problem.
 
Just swapped my 2nd MBP for my 3rd last night. The same Samsung "yellow" hue on the bottom of the screen. What are the chances of getting a Samsung on ALL 3 of them. :mad: Going back for a full refund this Friday.

I could handle the hue if it was even across the screen, but it isn't. It's horrible. I'll take an un-even backlight over an un-even color any day of the week.

Now what are the chances of Apple fixing this? Everytime I go to the Genius bar, both the people behind the bar and the managers see the problem.
I know what you mean. I'm waiting for a call from them that the new stock has arrived hoping for something better. Did you have glossy or matte? My wife feels you can't see the yellow under the store lighting that it appears under normal lighting like at home. What was your experience with it?
 
I know what you mean. I'm waiting for a call from them that the new stock has arrived hoping for something better. Did you have glossy or matte? My wife feels you can't see the yellow under the store lighting that it appears under normal lighting like at home. What was your experience with it?

It was a matte finish and it is A LOT harder to see the "yellow" in the store but I've been able to convince everyone that's looked at it. The managers at the 2 stores I've visited have been great and very nice.

The MBP's screen is amazing, minus the yellow hue. I was just hoping that the 3rd one would have been an LG screen. Both stores have an LG on display and they are perfect.

The one I received last night was a week 25 machine. My 2 other machines were a week 22 and week 24 MBP.

The closest store to me is 90 minutes away and I can't afford to keep going back, so I'll do a refund and wait and see how everything plays out. Good luck and post back here when you get your new machine.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.