Meh what do you expect:I've only managed to get secure idisk access with vista; xp doesn't seem to have a secure disk-via-https mechanism, although one supposedly exists if you have ms office.
1. Its Microsoft
2. Its nearly a decade old
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Steve Jobs Acknowledges MobileMe Missteps
- Thread starter Apple Ink
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1. Its Microsoft
2. Its nearly a decade old
Umm... Given that Bill Gates hasn't been the CEO of Microsoft for 8 years now, and has been transitioning away from a day-to-day job since 2006, what did you expect?
MobileMe is a MobileMess
I've been with Apple's internet services since the old iTools days. dotMac worked well for me, and I was a happy customer. But the transition to MobileMe has been a MobileMess. And just when it looked like things were finally getting on track (iCal functioning properly, MobileMe website functioning...) they his a major Mail snag with SSL problems. I grit my teeth and bit my tongue, giving Apple the benefit of the doubt with a new product Until I ran afoul of the fiasco that is MobileMe's "customer service".
My email went crazy on both my computer and iPhone, so I called tech support. Once they found out I was a MobileMess customer they refused to speak to me -and hung up! A call to Apple's Customer Service to complain elicited the information that neither tech support nor CS have any means of communicating with the MobileMe department. According to the CS supervisor, they have no internal email or telephone connections, and they must use the live chat from the MobileMe support page if they want any information at all. Somehow I find that exceedingly hard to believe...
Attempts to use the chat support were a failure. For the first half-hour, clicking on the chat link gave me the message that the system was overloaded and I should try back later. When it finally let me into line, I was told the wait time for a support person was 63 minutes (!). An hour later, the support person told me that my email problem was due to an SSL failure on Apple's servers, and that the only work-around was to remove the security features from my account. Oh, she didn't put it quite like that. She told me what to do, and when I repeatedly questioned her about the loss of security to my account she finally admitted that, yes, it did leave me vulnerable. When I asked her about restoring security, she told me that I would need to restore my account at some point, but that there was no way of knowing when that might be. Apple would not inform me when the problem was resolved. Her suggestion was to check back every few days by restoring my original settings and seeing if my email worked...
Apple used to be famous for its excellent customer service, but lately the company has grown beyond its CS capacity. First-line service providers are poorly trained, often rude, and incapable of transferring a phone call without hanging up on you. The company relies on PR stunts like the Mobile Me Status page, which says all is well even in the midst of a total email system failure, and half-baked assurances like the "daily update" blog that hasn't been updated in weeks. It's all talk and no action.
And now we have the infamous internal email from Steve Jobs which promises that all will be well -in five months. Since Mr. Jobs has taken a personal interest in the problem, what has happened? Has the blog been updated to keep customers informed? No. Does the status page accurately reflect what is going on? No. Is Apple allowing its customer service or technical support departments to deal with the problem? No.
I'm a total fanboy, and have been for nearly twenty years. I own six Macs, four iPods and an iPhone. I even own Apple stock. I'm president of a Macintosh User Group. But this Apple fan has had enough of playing beta tester for software and services that don't work as advertised, and aren't backed by efficient (or even proficient) customer support. The joint fiascos of MobileMess and iPhone 2.0 have seriously tarnished Apple's image. Their amazing lack of customer service during these crises is going to alienate new customers and Apple fans alike. Apple needs to step up to the plate and give every MobileMe customer a free year, as well as a formal apology.
I've been with Apple's internet services since the old iTools days. dotMac worked well for me, and I was a happy customer. But the transition to MobileMe has been a MobileMess. And just when it looked like things were finally getting on track (iCal functioning properly, MobileMe website functioning...) they his a major Mail snag with SSL problems. I grit my teeth and bit my tongue, giving Apple the benefit of the doubt with a new product Until I ran afoul of the fiasco that is MobileMe's "customer service".
My email went crazy on both my computer and iPhone, so I called tech support. Once they found out I was a MobileMess customer they refused to speak to me -and hung up! A call to Apple's Customer Service to complain elicited the information that neither tech support nor CS have any means of communicating with the MobileMe department. According to the CS supervisor, they have no internal email or telephone connections, and they must use the live chat from the MobileMe support page if they want any information at all. Somehow I find that exceedingly hard to believe...
Attempts to use the chat support were a failure. For the first half-hour, clicking on the chat link gave me the message that the system was overloaded and I should try back later. When it finally let me into line, I was told the wait time for a support person was 63 minutes (!). An hour later, the support person told me that my email problem was due to an SSL failure on Apple's servers, and that the only work-around was to remove the security features from my account. Oh, she didn't put it quite like that. She told me what to do, and when I repeatedly questioned her about the loss of security to my account she finally admitted that, yes, it did leave me vulnerable. When I asked her about restoring security, she told me that I would need to restore my account at some point, but that there was no way of knowing when that might be. Apple would not inform me when the problem was resolved. Her suggestion was to check back every few days by restoring my original settings and seeing if my email worked...
Apple used to be famous for its excellent customer service, but lately the company has grown beyond its CS capacity. First-line service providers are poorly trained, often rude, and incapable of transferring a phone call without hanging up on you. The company relies on PR stunts like the Mobile Me Status page, which says all is well even in the midst of a total email system failure, and half-baked assurances like the "daily update" blog that hasn't been updated in weeks. It's all talk and no action.
And now we have the infamous internal email from Steve Jobs which promises that all will be well -in five months. Since Mr. Jobs has taken a personal interest in the problem, what has happened? Has the blog been updated to keep customers informed? No. Does the status page accurately reflect what is going on? No. Is Apple allowing its customer service or technical support departments to deal with the problem? No.
I'm a total fanboy, and have been for nearly twenty years. I own six Macs, four iPods and an iPhone. I even own Apple stock. I'm president of a Macintosh User Group. But this Apple fan has had enough of playing beta tester for software and services that don't work as advertised, and aren't backed by efficient (or even proficient) customer support. The joint fiascos of MobileMess and iPhone 2.0 have seriously tarnished Apple's image. Their amazing lack of customer service during these crises is going to alienate new customers and Apple fans alike. Apple needs to step up to the plate and give every MobileMe customer a free year, as well as a formal apology.
I completely sympathize with you and I believe you should be firm about this and get Apple to give you at least 6 months of extension!
But if you were to read this you might see a ray of hope!
Apple has really messed this up but I firmly believe that SJ doesnt like splotches in his spotless career and he'll make sure that it gets perfect!
But if you were to read this you might see a ray of hope!
Apple has really messed this up but I firmly believe that SJ doesnt like splotches in his spotless career and he'll make sure that it gets perfect!
Apple needs to give current subscribers one free year of MobileMess. Maybe by then it'll be working.
While I agree that MobileMe leaves -- ahem -- "much to be desired", I think the iPhone 1.0/2.0 releases and firmware have been handled reasonably well. Ignoring the first day/first weekend issues, the iPhone itself is generally a great product.
Yes, the iPhone may be severely lacking in features and functionality, but, for what it does do, it generally does them passably well (notes being the one glaring exception). "Fiasco" is not a word that I'd use to describe the iPhone: MobileMe, yes -- the iPhone, no.
It doesn't work. I mean - it works some of time, but not dependably.
I use my iDisk for sending audio files back and forth to clients. About 30% of the time I get an email saying they can't retrieve it for some reason. I'm going to have to switch to You Send It....