- Apr 12, 2001
Apple CEO Steve Jobs has been busy in recent days responding to customers emails, many of which have been addressing signal issues on the company's new iPhone 4. Boy Genius Report shares a new conversation between Jobs and a customer on the issue containing several interesting aspects.
First, it appears that contact was initiated by an Apple engineer who reached out to the customer after seeing a YouTube video regarding the issue posted by the customer. The engineer reportedly informed the customer that Apple does not consider it a problem and asked him not to post any additional videos.
The customer followed up with an email expressing frustration at the situation and sent a copy to Jobs, who responded, "No, you are getting all worked up over a few days of rumors. Calm down." With the customer arguing that the situation is much more than just rumors, Jobs again replied, claiming that the customer is "most likely in an area with very low signal strength."
Unappeased, the increasingly agitated customer continued to press the issue by claiming that the entire country must have low signal strength. Not willing to give up the fight, however, Jobs replied yet again to claim that the customer "may be working from bad data" and reiterate his earlier suggestion that customers should "stay tuned." Jobs also noted that Apple is "working on it", although it remains unclear exactly how the company is planning to address the issue.
Update: The last quote was written by the reader, not by Steve Jobs.
Article Link: Steve Jobs Again Speaks Out on iPhone 4 Antenna Issue via Email