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Steve Jobs denies iP4 reception issues!
- Thread starter rfbandit
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It's definitely a real issue, I think we (and Apple) all know that. You get extremes of "Fanboyism" but when it all settles down to a happy medium - this issue is there, in reality, for many "normal" people. I don't have a problem on a "standard" network in my office but with 3G at home I have to be careful not to lose signal quality (very crackly line to callers) or drop calls altogether.
How Apple deals with it is what will make a HUGE difference to their future customer base. Android phones have gone a long way to catch up and things like the HTC Desire are not far from the iP4 as it is now. If Apple thinks this issue will go away by itself they are deluded, if they don't fix it but just wait for the iPhone 4"S" to resolve it then they will upset a vast portion of their iPhone 4 customers. Those of us tied into long contracts will most likely move on to other brands, I know I will - not because I don't like the product, but because they will have shown extreme arrogance to me as a customer by selling me a faulty, not to mention expensive, product (which it is - it's not fit for purpose if you can't hold it in your hand and make calls without having to think about what you're doing with your fingers) and denied all responsibility.
Even free bumpers would be a (crappy) solution if they can't do it with software.
On a side note - I'd like to know why the flashy new antenna, regardless of the "issue" still gets worse signal strength than the old iPhone models??? My 3G which my girlfriend now has, definitely gets an extra bar as one of the above posts mentions - even when placed on a table. Any thoughts on this?
How Apple deals with it is what will make a HUGE difference to their future customer base. Android phones have gone a long way to catch up and things like the HTC Desire are not far from the iP4 as it is now. If Apple thinks this issue will go away by itself they are deluded, if they don't fix it but just wait for the iPhone 4"S" to resolve it then they will upset a vast portion of their iPhone 4 customers. Those of us tied into long contracts will most likely move on to other brands, I know I will - not because I don't like the product, but because they will have shown extreme arrogance to me as a customer by selling me a faulty, not to mention expensive, product (which it is - it's not fit for purpose if you can't hold it in your hand and make calls without having to think about what you're doing with your fingers) and denied all responsibility.
Even free bumpers would be a (crappy) solution if they can't do it with software.
On a side note - I'd like to know why the flashy new antenna, regardless of the "issue" still gets worse signal strength than the old iPhone models??? My 3G which my girlfriend now has, definitely gets an extra bar as one of the above posts mentions - even when placed on a table. Any thoughts on this?
it's an apple site........ apple has people checking it and REMOVE posts they don't like, it happened to me when i explained how to install a airport extreme card in a mac pro last year
Threads dont disappear frequently. Theres a 53 page thread about the problem on the apple forum.
They just remove the duplicate threads as last thing anyone wants is 1000 seperate threads about the same issue.
I've been following this closely since the chaos started. There is a lot of evidence and information out there to construct at least a plausible hypothesis about whether or not this can be fixed in software. I'm not an RF engineer so feel free to chime in point out any gaping holes in this theory.
The first thing to take note of is the fact that not everyone can reproduce the problem. However, in following numerous reports of people who CAN reproduce the problem, it's become somewhat obvious that it's actually location based. There are people who, for example, can never trigger it at work but can do it every time at home. I think we can easily extrapolate the variable between those 2 places: The cell tower they are connecting to and it's specific signal. So it naturally follows that some characteristic of the suspect signal is triggering the problem. Overall strength doesn't seem to be a factor as broadband has shown.
The critical thing to look at here is that those who are connecting to a cell that is NOT triggering the problem are still detuning the antenna to an identical degree as those who ARE in a suspect location. The big hubbub has been that the iPhone 4 is fundamentally flawed, hardware wise. However, we are seeing, over and over again, that the people with no problems are detuning the antenna yet the software is having no problem handling that situation. If the software is capable of compensating for the detuning, as demonstrated by those locations where it doesn't happen, then it is not entirely illogical or far fetched that the phone, in fact, does NOT have a fatal flaw in the hardware and it absolutely IS possible to fix this with a software update. The proof is right out there in everyones hands. It is already doing the very thing people are saying it cannot do. It is only when it connects to a signal with the triggering characteristic does it take a nose dive.
As for how this got through and into the wild, I think the "Apple's secretiveness caused this" theory actually has some merit. At the Cupertino campus, the engineers would have unquestionably tested this specific detuning and a myriad of other potential affects of skin contacting the antennae band. In fact, it would have been the very FIRST thing they began researching. Compensating for contact with skin would be the #1 consideration through the entire development cycle, from conception to shipped product.
Given my hypothesis above about a specific signal characteristic that's triggering it; and taking into account the many people who are not coming in contact with a cell that's generating that signal, it seems highly probable that the suspect signal was, in fact, not present at the Apple campus. If you compound that with field tests phones being disguised in case (if that is indeed true), the testers would likely be encountering the unknown signal characteristic but never triggering the problem because of the case. I believe this is a variable that they truly did not encounter in testing.
I'm beginning to think that the 'brilliant engineering' by Apple is in fact a unique symbiotic combination of hardware of software that is specifically design to overcome the obvious and inescapable realities of the physics involved. The software is likely highly malleable and designed to be extended to support varying types of attenuation and detuning issues. At this point they need to study whats going on with problem signal and, like they appear to have done with the cells that aren't causing it to puke, compensate for that specific scenario.
Or I may just be a lunatic who hasn't a clue what he is talking about
The first thing to take note of is the fact that not everyone can reproduce the problem. However, in following numerous reports of people who CAN reproduce the problem, it's become somewhat obvious that it's actually location based. There are people who, for example, can never trigger it at work but can do it every time at home. I think we can easily extrapolate the variable between those 2 places: The cell tower they are connecting to and it's specific signal. So it naturally follows that some characteristic of the suspect signal is triggering the problem. Overall strength doesn't seem to be a factor as broadband has shown.
The critical thing to look at here is that those who are connecting to a cell that is NOT triggering the problem are still detuning the antenna to an identical degree as those who ARE in a suspect location. The big hubbub has been that the iPhone 4 is fundamentally flawed, hardware wise. However, we are seeing, over and over again, that the people with no problems are detuning the antenna yet the software is having no problem handling that situation. If the software is capable of compensating for the detuning, as demonstrated by those locations where it doesn't happen, then it is not entirely illogical or far fetched that the phone, in fact, does NOT have a fatal flaw in the hardware and it absolutely IS possible to fix this with a software update. The proof is right out there in everyones hands. It is already doing the very thing people are saying it cannot do. It is only when it connects to a signal with the triggering characteristic does it take a nose dive.
As for how this got through and into the wild, I think the "Apple's secretiveness caused this" theory actually has some merit. At the Cupertino campus, the engineers would have unquestionably tested this specific detuning and a myriad of other potential affects of skin contacting the antennae band. In fact, it would have been the very FIRST thing they began researching. Compensating for contact with skin would be the #1 consideration through the entire development cycle, from conception to shipped product.
Given my hypothesis above about a specific signal characteristic that's triggering it; and taking into account the many people who are not coming in contact with a cell that's generating that signal, it seems highly probable that the suspect signal was, in fact, not present at the Apple campus. If you compound that with field tests phones being disguised in case (if that is indeed true), the testers would likely be encountering the unknown signal characteristic but never triggering the problem because of the case. I believe this is a variable that they truly did not encounter in testing.
I'm beginning to think that the 'brilliant engineering' by Apple is in fact a unique symbiotic combination of hardware of software that is specifically design to overcome the obvious and inescapable realities of the physics involved. The software is likely highly malleable and designed to be extended to support varying types of attenuation and detuning issues. At this point they need to study whats going on with problem signal and, like they appear to have done with the cells that aren't causing it to puke, compensate for that specific scenario.
Or I may just be a lunatic who hasn't a clue what he is talking about
yes, the closest thing that happened recently was the '3.1 coma'.
Apple said nothing - they just quietly fixed it in a software update 4 weeks later
When you have an issue - its really at the forefront of your mind.
but once its solved its largely forgotten.
Once they have worked out what they are going to do about it, they will do it in their own time.
They will be looking for a software fix - a hardware recall (as they did with mine and thousnds of comatose 3gs) is expensive and damaging.
I forsee a powder coated solution for future phones with some free bumpers perhaps, but Jobs only knows what will happen.
I think they have set the reception gain low through the initial software to start with, maybe so as not to fry older phones or drain battery life or cut down heat issues. Kind of like running in the engine in a brand new car.
I expect IOS 4.1 on or about July 24 to address a lot of issues.
So far - previous problems have been sorted out to eventual satisfaction, which is why apple's reputation is still good.
We all make mistakes, especially when on the cutting edge.
Its how the problems are dealt with that makes the man.
my thread (non duplicate) was removed, frequently or not
all hell will break loose if they dare remove a 53 page thread
Or I may just be a lunatic who hasn't a clue what he is talking about
First off, thanks for participating with a well thought out (at least I hope) post, and I agree with pretty much everything you said. The detuning thing is now getting more focus not only by me but many others (and you too, it seems) which would mean it's a software/programming glitch, and understandable up to a point.
But you would more than likely agree that if said problem does exist, and it's actually happening exactly as you and many others including myself have stated, and it's reproducible even to a small degree, then saying "Just avoid holding it in that way" was a really bad idea on the part of Steve Jobs.
I started another thread with my full-blown theory, the "Occam's razor" one if you get a chance to scope it out. It's probably as long as this thread in a few posts (I type really fast and I like to over-explain most everything) but, it's there for perusal.
As I've said all along: if Apple can address the issues we're having with a firmware update, great. The potential detuning thing, I can see that being fixed with firmware that better handles the attenuation and switching channels as required, and much faster hopefully. But the bridging issue, the shorting that's causing me and others a totally loss of service isn't something I can fully see being handled by just firmware.
Regardless, if they release anything at all and it fixes any of the reception issues any of us are experiencing, then yes, there's something wrong with the iPhone 4 as it left the factory. It might be a software issue, it might be a hardware issue, it might be a combination of both considering how tightly integrated they are with each other, but the fact remains: a firmware update that covers any issues we're reporting on means "Yep, it's borked, here's the fix" and no apology to be seen for miles.
And no, you're not a lunatic...
i have to disagree with you as it relates to apple. apple has always stood by their products. they have always offered software updates and will take products back if you go to their stores and complain. i have never once had an issue with their product support.
as far as the reception issue goes - i live in nyc and all i can say is i'm getting DSL speeds with my iphone 4. i have never had a phone that can load web pages as quickly as this can. and i have not had a dropped call yet. so apple and att have done something right.
While I think you are right about many fandroids and winbot trolling around here just to bash Apple on something, I really think this issue is REAL and deserve attention.
And you are one of the exaggerating people. The phone doesn't go from 5 bars to searching every time you grab it
It can lose 2 bars, sure. But if it went into search mode it was a defective unit ...
And you're apparently one of the reasonable people, with admitted beliefs. ;-)
2 bars. It's enough for a crappy phone call I think. And I'm tending to believe that some clever change in fw will mitigate it somewhat, but 2 bars is really what I have always lost on every cell phone... up to 2 bars, in really bad cell areas... maybe 3, and even 1 is enough to lose the signal when you only have one, just by handling it. I was master at finding a tiny signal in really bad, remote cell areas, because I knew if I set my phone up on something and used the speaker function, I'd get a better chance of a more stable connection, even if only 1 bar was available, I could find it. I can't tell you how many times I knocked my nokia off the roof of my car trying to get my ear close enough to hear it... the phone was always fine, but the call would be gone.
This is one of the most interesting events of the year... whatever the heck this circus is. No, I really don't get out much, thx.
But you would more than likely agree that if said problem does exist, and it's actually happening exactly as you and many others including myself have stated, and it's reproducible even to a small degree, then saying "Just avoid holding it in that way" was a really bad idea on the part of Steve Jobs.
Oh absolutely I agree with you. I have a phone on order, which is why I've been following this so intently trying to decide what to do. Like many others, I have not just had to look at the problem itself and decide if the hardware is screwed, but also take into account Steve Job's insulting lunacy and Apple's silence.
At this point I am entirely convinced a software update is going to fix it. That still leaves me with the "Apple's reaction" part of the equation. From top to bottom they have handled this wrong. Apple's usual unwillingness to own up to having made a mistake leaves a particularly bitter taste in my mouth with this fiasco. Even when they fix the problem, you still can't escape the question of whether or not Apple is trustworthy enough to support in the future. It's abundantly clear that they are not very good at handling a screwup of this magnitude.
At the moment, it looks like I'm going ahead and getting the phone. But it won't take much more of a screwup between now and then to make me officially leave them behind as a customer for good.
UPS just called - they're picking up my iPhone 4 on Thursday. I'll be getting a refund. I'm a little disappointed though, aside from the terrible signal issues it's been great. I really need a reliable phone and this things been dropping calls like crazy.
It's back to my 3GS, but I think I'll appreciate it all the more now.
It's back to my 3GS, but I think I'll appreciate it all the more now.
LobsterDK:
I sincerely hope that your iPhone 4 causes you no frustration or grief. I went into all this - watching all the hoopla about the "lost" prototype (I still say that was staged too but I'm not going there with that discussion), and the resulting media backlash, the legal crap, the Gizmodo situation (they bought a phone someone lost, give me a break, California), thinking ok, I'll probably acquire one of these phones at some point myself, then watching Steve-o babble on incessantly at WWDC about how magical yet another damned cell phone is/was/should be (and it isn't, really), and then having someone ask me if I wanted one and I said "Sure, if you're buying" and so I've got one sitting here, useless to me as a 3G cellular phone when I hold it.
Funny how things work out, ain't it?
But I'm pulling for ya... good luck.
I sincerely hope that your iPhone 4 causes you no frustration or grief. I went into all this - watching all the hoopla about the "lost" prototype (I still say that was staged too but I'm not going there with that discussion), and the resulting media backlash, the legal crap, the Gizmodo situation (they bought a phone someone lost, give me a break, California), thinking ok, I'll probably acquire one of these phones at some point myself, then watching Steve-o babble on incessantly at WWDC about how magical yet another damned cell phone is/was/should be (and it isn't, really), and then having someone ask me if I wanted one and I said "Sure, if you're buying" and so I've got one sitting here, useless to me as a 3G cellular phone when I hold it.
Funny how things work out, ain't it?
But I'm pulling for ya... good luck.
You posted something at the Apple Support forums, and it was deleted?
"Welcome to the party, pal..."
You are now properly initiated in the "I Posted At The Apple Support Forums And All I Got For It Was This Dead Link Where My Post Should Be" Club...
CONGRATULATIONS!!!
They don't like people pointing out their problems, even if you're just guessing or thinking off the top of your head.
"Welcome to the party, pal..."
You are now properly initiated in the "I Posted At The Apple Support Forums And All I Got For It Was This Dead Link Where My Post Should Be" Club...
CONGRATULATIONS!!!
They don't like people pointing out their problems, even if you're just guessing or thinking off the top of your head.
Me too, was gonna quote him, but I have nothing to add.
I know this is going to sound trollish and we will end up at "so what?" but... I don't want to pick... but it's absolutely possible that there is no glitch yet a firmware update could still help the issue. It's all in how you look at it. Everyone seems so wrapped up in these ultimate truths about how we should react to this, pitchforks or patience. And I don't want to single you out at all ... and it is a dumb point, but with Apple it seems that we hold them to such a high standard, that anything we don't like makes us furious, like each and every one of us is Steve Jobs himself from his feistier days demanding satisfaction from the iPhone team. The internet, I guess, gives us a place to blow off steam. But we like to blow off steam using Apple more than anything else. Aren't you a little annoyed if your MPG is lower than the sticker said when you paid more for the green car? But none of this happens... and there's a ton of other real world examples of consumers actually getting shafted, and still... it's... you know... what a shame, or whatever. But no flame war.
But you would more than likely agree that if said problem does exist, and it's actually happening exactly as you and many others including myself have stated, and it's reproducible even to a small degree, then saying "Just avoid holding it in that way" was a really bad idea on the part of Steve Jobs.
Again I will sound like an apologist, but some people actually had to be shown how to reproduce the issue. Thus, they had to learn to hold it the wrong way. See what I mean about the way you look at things? In the true spirit of what he was saying, if you eliminate all personality, he was just trying to help. If we are all responsible for ourselves, and our emotions are a part of ourselves, then we are responsible for our emotions. Someone else doesn't make you angry. You (royal, sry) choose to be angry.
And to really make my point, let me just say Steve Jobs is as big a loser idiot... as every other man that ever lived, including all of us. He's a bag of water, just like you. From a Martian's perspective, or alien from outta space, the three of us are indistinguishable from the Governator. To them, we're like quadruplets. There are a lot of people that feel really strongly about, say, Bill Clinton, and espescially President Obama... but they're just presidents, not a cofounder of a technology company.
Even assuming this is real, can't be fixed, does Apple really deserve to be crucified? Or is it just because it's Apple, it has to be perfect, even though nothing is. (btw, I notice you're not crucifying Apple, and I greatly appreciate you allowing me to use your post as a point of departure for this garbage I call thinking).
see above (tiny point about attitudinal position... it's an elephant... we're all blind)... and let me also say, that even if these issues were proven beyond a shadow of a doubt as pure bunk so much that everyone agreed that they were fooled... I guarantee you the iPhone 4 is STILL flawed as it leaves the factory. And so is everything else created by man (stay out of this ladies... you actually have a few things you make perfect).
It might be a software issue, it might be a hardware issue, it might be a combination of both considering how tightly integrated they are with each other, but the fact remains: a firmware update that covers any issues we're reporting on means "Yep, it's borked, here's the fix" and no apology to be seen for miles.
And everything can always be improved. Doesn't mean there was something wrong with it. You weren't defective when you were born, even though you didn't have your PhD yet (I can tell you have a few... ok, just a little smoke... thanks again)
Yes, he is, and so are you and so am I.... and everyone here but these infinately patient mods. We are all nuts. Isn't this record-breaking thread enough evidence of that?
I understand the point about banding together to get Apple to do something, but I'd rather assume Apple will fix this and not give some lawyers even more money doing their ambulance chasing.
Steve, is that you?
This is one of the reasons we have MacRumors. The Apple website can be used to find only censored information.
@Simsonic
If you don't like people complaining about facts, then don't read them. Simple as that. Be Gone. Back to your cave. Be on your way. Goodbye.
Just because it's the best phone YOU'VE ever used doesnt mean jack squat to the some odd 32% of users experiencing SEVERE issues with their reception.
Ignorant baffoon.
If you don't like people complaining about facts, then don't read them. Simple as that. Be Gone. Back to your cave. Be on your way. Goodbye.
Just because it's the best phone YOU'VE ever used doesnt mean jack squat to the some odd 32% of users experiencing SEVERE issues with their reception.
Ignorant baffoon.
But you would more than likely agree that if said problem does exist, and it's actually happening exactly as you and many others including myself have stated, and it's reproducible even to a small degree, then saying "Just avoid holding it in that way" was a really bad idea on the part of Steve Jobs.
Disagree.
Apple are a secretive company.
The '3.1 coma' issue was massively discussed on these and the main apple boards with tens of thousands of posts.
If "Just avoid holding it in that way" is the best short term fix - saying any more would be redundantly obvious.
They know there is a problem - they are trying to fix it.
That is what matters.
Anything else is irellevant.
Its like when people got hysterical and demanded queen to make a public statement after diana died. It won't change reality, and if you need it to feel better, that is your issue to deal with.
When the fix is ready - we will get it.
If you can't wait - your refund awaits.
Uhmmm...
Hrmmm...
Ermmm...
Why do people like me go after Apple with serious fervor and enthusiasm when something they have created/built/distributed/marketed/produced/sold fails? Because I can, I suppose. But more honestly I'd say it's because I can't stand it when someone thinks they're better than everyone else, at everything, just because they say so.
And that's it in a nutshell. They are simply not that good, they are not that unique, they are not that special (I'll stop now before I start sounding like Tyler Durden in "Fight Club" which is a killer movie btw).
Sidenote: Think about that for a second: how well would Steve Jobs hold up in "Fight Club," I wonder.
And just for the record: I don't own a car.
I'll say this much and you can take it as you want: there is no "wrong way" to hold a cellular phone, period.
There would only be a wrong way if there exists some particular points of contact with human skin or with the proximity of the hand and fingers that, when those points are made and the contact exists, the phone would simply fail right then and there, and be useless in the hand.
Remarkably, that's exactly what my iPhone 4 does - it fails when I make that contact and hold it in my hand. So Steve Job's idiotic but terse response of "Just avoid holding it in that way" is irrelevant. Why?
Because I hold my phone in precisely the same manner that he does, as demonstrated by Steve Jobs himself on stage at WWDC and I can guarantee you right now he continues to use his own iPhone 4 in the same way.
So what, because he's Steve Jobs his iPhone 4 suddenly knows this and works, while mine just gives up the ghost service and becomes nothing more than a fancy PDA? I have to wonder...
I'm not out to crucify Apple, I just want them to admit a problem when one exists, that's it. Don't you and other people think we deserve that much, after all the years of support we (because I've purchased Apple products myself, out of pocket) actually deserve?
Is that so much to ask for, the straight truth from "The Man" himself?
By definition, if a fix is released, it means there's a problem. Occam's razor applies there as well: a firmware update isn't going to magically give us another 100 new features, now is it? So there has to be a reason for a firmware update SHOULD Apple release one in a short frame of time:
The simplest explanation for a firmware release is to fix the problems the iPhone 4 has, even in spite of some folks not having them or noticing them to any degree.
Hrmmm...
Ermmm...
Why do people like me go after Apple with serious fervor and enthusiasm when something they have created/built/distributed/marketed/produced/sold fails? Because I can, I suppose. But more honestly I'd say it's because I can't stand it when someone thinks they're better than everyone else, at everything, just because they say so.
And that's it in a nutshell. They are simply not that good, they are not that unique, they are not that special (I'll stop now before I start sounding like Tyler Durden in "Fight Club" which is a killer movie btw).
Sidenote: Think about that for a second: how well would Steve Jobs hold up in "Fight Club," I wonder.
And just for the record: I don't own a car.
I'll say this much and you can take it as you want: there is no "wrong way" to hold a cellular phone, period.
There would only be a wrong way if there exists some particular points of contact with human skin or with the proximity of the hand and fingers that, when those points are made and the contact exists, the phone would simply fail right then and there, and be useless in the hand.
Remarkably, that's exactly what my iPhone 4 does - it fails when I make that contact and hold it in my hand. So Steve Job's idiotic but terse response of "Just avoid holding it in that way" is irrelevant. Why?
Because I hold my phone in precisely the same manner that he does, as demonstrated by Steve Jobs himself on stage at WWDC and I can guarantee you right now he continues to use his own iPhone 4 in the same way.
So what, because he's Steve Jobs his iPhone 4 suddenly knows this and works, while mine just gives up the ghost service and becomes nothing more than a fancy PDA? I have to wonder...
I'm not out to crucify Apple, I just want them to admit a problem when one exists, that's it. Don't you and other people think we deserve that much, after all the years of support we (because I've purchased Apple products myself, out of pocket) actually deserve?
Is that so much to ask for, the straight truth from "The Man" himself?
By definition, if a fix is released, it means there's a problem. Occam's razor applies there as well: a firmware update isn't going to magically give us another 100 new features, now is it?
So there has to be a reason for a firmware update SHOULD Apple release one in a short frame of time:The simplest explanation for a firmware release is to fix the problems the iPhone 4 has, even in spite of some folks not having them or noticing them to any degree.
I'm sorry, but what were you babbling about again? Oh, right... "the best short term fix"
Why do we need a fix, even a short term one?
"There is no reception issue." -- Steve Jobs
Backtrack, much?
As far as Apple being this company, you know...
Apple is Steve Jobs. Steve Jobs is Apple.
FINKEL IS EINHORN! EINHORN IS FINKLE!
Oh come on, don't you people go to movies, ever?
You posted something at the Apple Support forums, and it was deleted?
"Welcome to the party, pal..."
You are now properly initiated in the "I Posted At The Apple Support Forums And All I Got For It Was This Dead Link Where My Post Should Be" Club...
CONGRATULATIONS!!!
They don't like people pointing out their problems, even if you're just guessing or thinking off the top of your head.
+100
I agree with the sentiment you are making here. But it was horribly bad form to chose the words he chose and the manner in which he said them. If the longer Apple stance about attenuation had been his initial response (which is ********* BTW, entirely different phenomenon than the primary problem the phone is having) then things wouldn't have been nearly as bad. He painted himself as bigger douche than his normal status quo of douche-iness ...
... and then Apple Legal probably chewed him a new one - because even Steve Jobs has to do what they're telling him - when they discovered what he'd stated in that email.
"OH CHRIST, STEVE, can't you for once just shut up and let us handle the public relations? Now stop it, or we'll take away your iPhone."
Can you imagine what one of Apple Legal's most senior people feels like if they say such a thing to Steve Jobs? Man, what a rush that's got to be.
"OH CHRIST, STEVE, can't you for once just shut up and let us handle the public relations? Now stop it, or we'll take away your iPhone."
Can you imagine what one of Apple Legal's most senior people feels like if they say such a thing to Steve Jobs? Man, what a rush that's got to be.