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Steve Jobs denies iP4 reception issues!

rfbandit

macrumors regular
Original poster
Jun 20, 2007
131
25
Earlier today I tried calling in to Apple Care to see if I could get a bumper case to help with my reception issues. Nobody I spoke with could help me out. So I decided to send the boss man an email, kiss ass a little bit and see what the result would be. He emailed me back in literally 2 minutes! Here's the email:
 

dmelgar

macrumors 68000
Apr 29, 2005
1,544
75
Do you have the raw message headers?
Would be significant to prove its really from Steve.
 
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rfbandit

macrumors regular
Original poster
Jun 20, 2007
131
25
So that *wasn't* sent from his iPhone?

Yeah, I was surprised by that as well. It looks like he sent it from a computer, the disclaimer on the bottom is not in my signature, so I'm assuming it's in his. EDIT: This message is automatically added to all emails sent through my company's exchange server, it is not my signature on my iPhone, so I assumed it came from him. I can't find a way to view headers in my webmail exchange server access. Once I find a way, I'll copy/paste the headers.
 
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dmelgar

macrumors 68000
Apr 29, 2005
1,544
75
It would be very significant if steve really said those words. He usually doesn't lie, but you have to parse his words carefully.

That makes it sound like the problems people are seeing maybe due to something else and there is a fix on the way.

Can only hope, but its very very promising. 'Stay tuned' is huge.
'There is no reception issue' is either him being supremely arrogant, or inside knowledge that the phone isn't really broken but a software fix maybe coming.

Hmmm.
 
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toxictrix

macrumors 6502a
Jan 8, 2009
550
0
Texas
Sounds like there being no reception issue and to stay tuned means it is already fixed and the update is on the way? It doesn't seem like he is trying to be a jerk unlike some of the other emails I've read lately. This one just seems like he is trying to give out a little info?
 
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rfbandit

macrumors regular
Original poster
Jun 20, 2007
131
25
If anyone knows how to view headers in microsoft exchange webmail access, let me know and I'll gladly post raw headers. I sent it from my work email to try and get him to respond (I work for a network affiliate), I don't have exchange set up on my new computer yet, so I have access to my email through webmail and my iPhone. Any ideas?
 
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ARF900

macrumors 65816
Oct 30, 2009
1,119
0
Proof?

I find it hard to believe that he would still think their is no reception issue, I have never seen a phone that loses bars when picked up.
 
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realeric

macrumors 65816
Jun 19, 2009
1,085
1,338
United States
Steve is right.

"There is no reception issue" means "There is no (hardware) reception issue".
"Stay tuned" means "We will fix (software) reception issues".

iPhone 3GS with iOS 4.0 has the same issue. :cool:
 
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darkhunter139

macrumors regular
Jun 15, 2010
148
0
Steve is right.

"There is no reception issue" means "There is no (hardware) reception issue".
"Stay tuned" means "We will fix (software) reception issues".

iPhone 3GS with iOS 4.0 has the same issue. :cool:

Explain to me how touching the antenna has anything to do with software?
 
Comment

arn

macrumors god
Staff member
Apr 9, 2001
15,515
4,032
Ok, yep. I was able to login to verify this to some degree. Email exists. So seems real. (no way to view headers though.)

arn
 
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darkhunter139

macrumors regular
Jun 15, 2010
148
0
And if there really believed that there wasn't a reception issue why would they not issue a statement before now and avoid all this bad press?
 
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Geckotek

macrumors G3
Jul 22, 2008
8,708
252
NYC
If anyone knows how to view headers in microsoft exchange webmail access, let me know and I'll gladly post raw headers. I sent it from my work email to try and get him to respond (I work for a network affiliate), I don't have exchange set up on my new computer yet, so I have access to my email through webmail and my iPhone. Any ideas?

Double click on the e-mail to open it. Click on "Message Details" (looks like an envelope w/ a piece of paper in front). Probably have to take screen caps....copied text could be faked more easily.

Explain to me how touching the antenna has anything to do with software?

It doesn't. All the software will do it change how it interprets the data and displays it on the screen.
 
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rfbandit

macrumors regular
Original poster
Jun 20, 2007
131
25
Double click on the e-mail to open it. Click on "Message Details" (looks like an envelope w/ a piece of paper in front). Probably have to take screen caps....copied text could be faked more easily.

Tried that, no option to do it. Arn is logged into my email and verifying as we speak.
 
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jb007clone

macrumors 6502
Feb 24, 2006
352
23
"Stayed tuned" probably refers to a software fix. I'm skeptical, but if it solves the bar dropping and the cessation of data transmission by touching the antenna then IMO, this issue will be officially closed.
 
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marksman

macrumors 603
Jun 4, 2007
5,764
5
This is awesome.

I believe apple is going to offer a service where they chop off 1, 2 or 3 fingers of people who can't hold the phone without problems and stream it on a multicast version of Facetime.


This is going to be epic!

This little piggy...
 
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Nebrie

macrumors 6502a
Jan 5, 2002
584
74
And if there really believed that there wasn't a reception issue why would they not issue a statement before now and avoid all this bad press?


Here is my hypothetical:

I'm guessing they looked into the reception issue, told their customer service to tell people to expect a press release yesterday, but then found out late in the day that it was not any of the hypothetical reception problems detailed in the many threads here and by experts elsewhere. Then today, found out there was *another issue* that was not reception related but caused the current reception symptoms as a side effect. Fix that, and the reception problems go away automagically.
 
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alana22

macrumors regular
Apr 12, 2007
246
0
Seattle
WOOHOO!!! So we now have official word from Steve Jobs that the issue is 99.9% software and will be fixed with the new iOS4 update which may be out Monday?

Great news!
 
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