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Steve Jobs has an iPhone?

customerservice said:
40 restores? im going to go out on a limb here and say its at least partially your fault
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No, its not his fault. I have the same problem. It freezes and I have to force it into recovery mode and restore it at least 13 times a day. It is very annoying. I start swearing at this point when it happens because it is just so frustrating. Applecare doesn't know what it is either. I really hope the new software fixes this.
 
help!!!!! said:
No, its not his fault. I have the same problem. It freezes and I have to force it into recovery mode and restore it at least 13 times a day. It is very annoying. I start swearing at this point when it happens because it is just so frustrating. Applecare doesn't know what it is either. I really hope the new software fixes this.
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********.

13 times A DAY? You restore your phone "at least" 13 times a day, do ya?
 
cellocello said:
********.

13 times A DAY? You restore your phone "at least" 13 times a day, do ya?
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First thing if you are restoring your iPhone 13 times a day, you should get a package of nice paper and envelopes and some stamps. Sit down at your computer and write about your experiences and education and find the addresses of people who are looking to hire, because you need a job if you have the time to do 2-3 hour restores 13 times a day, you also might like to move to earth where the day consists of 24 hours too🙄
 
I have emailed Steve@apple.com twice in my lifetime, once with the original iMac back in 98 and once about 2 months ago... both times within 48 hours i have gotten a call from someone in Apple Executive relations who have assited with my issues above and beyond that of any normal customer service. First time the iMac was replaced by Apple no questions ask via Overnight delivery. the second time an iMac G5 was replaced, no questions ask (via Applecare) at an apple Store, and they even fixed a case problem i had on an out of warranty Macbook. They return calls and emails promptly and have always followed up exstensively. I am very very very happy with the unusual ability to email Steve. YOU WILL NEVER GET THIS SERVICE FROM ANY OTHER COMPANY PERIOD.
 
It's him. I've received a reply from him in the past that went beyond just an email. I won't get into details but the end result was that I was contacted by others at Apple at the request of Steve Jobs and offered a job. He absolutely reads and responds to mail sent to him.

bbplayer5 said:
No way he replied, sorry. Def a PR person.

I cant wait for this next patch, push services are on their way!!!
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mavis said:
I emailed Steve jobs today to request compensation for the time I've wasted restoring my iPhone 3G and iPod Touch 40 times since July 11th due to Apple's buggy software. To my surprise, he emailed me back not once but twice - the first email, just two minutes after I sent my message - but both times from his iPhone. So I checked out the long headers in Mail.app and was surprised to see this:

X-Mailer: iPhone Mail (5B108)

I would've thought that SJ would be using the latest and greatest firmware! But he's down here with the rest of us on 2.0.1! I dunno, I just thought it was interesting.

ps. he didn't comment on my request for compensation, no suprise there. 😉 But he did volunteer that "there should be another update out this month that may clear up many of your problems." So, I guess that's good news.
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Shouldn't this thread be titled "SJ Owns an iPhone running the current firmware"? In other news, lettuce is green.
 
mavis said:
Wirelessly posted (iPhone 3G (white): Mozilla/5.0 (iPhone; U; CPU iPhone OS 2_0_1 like Mac OS X; en-us) AppleWebKit/525.18.1 (KHTML, like Gecko) Version/3.1.1 Mobile/5B108 Safari/525.20)



It's a shame the iPhone doesn't have copy/paste, otherwise I'd paste a link for you, but let's just say your assumption is wrong. 😉

Try searching the Apple Support Forums for 'apple logo' to see hundreds of people having EXACTLY the same problem as me. Or MacWorld.com, or Google for that matter. The email I got from SJ is therefore good news, indeed!

Wirelessly posted (iPhone 3G (white): Mozilla/5.0 (iPhone; U; CPU iPhone OS 2_0_1 like Mac OS X; en-us) AppleWebKit/525.18.1 (KHTML, like Gecko) Version/3.1.1 Mobile/5B108 Safari/525.20)



Excuse me, but who said anything about jailbreaking???
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Whatever... it is more than once a day. If you keep doing the same things over to cause this to happen then you are contributing to it.

If you hit your self with a hammer on the thumb every day you are to blame not the hammer.

If you reloaded your phone 40 times with the same apps and kept trying to do the same things over and over again to have this happen more than once a day, then you are contributing to it.

You did not crash 40 times reading your e-mail or using google maps.


it is tough when you exaggerate as you really paint yourself into a corner. Your only way out is to admit you lied, either way your credibility is shot. That is why it is ALWAYS a good idea when sharing your tale of woe in an internet forum to be as honest as possible. I know it is tempting to embellish things to make your story sound more convincing or debilitating, but all it does is make the whole thing seem entirely untrue.

I have had a handful of issues with the phone locking up in the past 35 days, but that is like 3 or 4, and I suspect I use my phone just as much as you if not more. None of those required me to redo my install though. Every single one of them was cleared by a reboot.

This is why I hate these forums and all these reports of alleged problems and issues with the phone. Undoubtedly there are real issues, but 99% of the people making reports embellish or flat out lie for whatever reason, and it clouds up the issues and makes it hard to determine what is and is not an actual problem.

So if you gave your phone to an iPhone engineer for the next 30 days is it your claim that he would have to reinstall the firmware 30-35 times with just normal usage?
 
I wonder if those who have to keep restoring are just simply restoring some corrupted data. If there is something in the backed-up data or in the contacts, calendar, etc. that is hosed up, I could see the need for frequent restores. Perhaps the problem really is that the apps handling the data aren't doing a good enough job with error handling.

Just a theory.

Regarding SJ replying to his own emails....It's hard to say. While I'm a little skeptical, I would not be surprised, either.
 
I sure hope he uses an iPhone and not some other phone! Geez, he ought to be confident enough in his own product for it to be good enough for him!
 
bluenoise said:
I wonder if those who have to keep restoring are just simply restoring some corrupted data. If there is something in the backed-up data or in the contacts, calendar, etc. that is hosed up, I could see the need for frequent restores. Perhaps the problem really is that the apps handling the data aren't doing a good enough job with error handling.

Just a theory.

Regarding SJ replying to his own emails....It's hard to say. While I'm a little skeptical, I would not be surprised, either.
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Yeah, for about 25 of my 40 restores I set my iPhone up as a new phone, to avoid re-loading any corrupt data - it didn't help. I even tried restoring from another computer (twice) but that didn't do anything, either. 🙁

Now, for all the mental giants [/sarcasm] who insist on blaming me for Apple's buggy software, I'm not going to bother responding to you one-by-one - rather, I encourage you to actually educate yourself about this problem. I'm certainly not the only person affected: just Google 'apple logo death' and read about this problem on Apple's own Support Forums, ZDNet, the Chicago Tribune, Macworld, or any number of Mac blogs. 🙄
 
Apparently (when he was still working there at least) there was a department / team of people at Microsoft whose sole job was to process all of the emails Bill Gates received - I'm sure Steve Jobs has the same. There is no way that either of them could take care of their inboxes on their own, not enough hours in the day.

Still, I'd of thought they forward some through to them from customers and it wouldn't surprise me if they reply personally occasionally.
 
Wow moderators work quick on this forum. I pressed "reply" to reply to "help!!!" and his post was gone already. hahaha

OK, 13 restores a day? maybe, just maybe...and I'm going for a longshot here...you either need to have your phone replaced (you've done that, right??) or you need to give up, get your money back, and use something else.
 
mavis said:
Yeah, for about 25 of my 40 restores I set my iPhone up as a new phone, to avoid re-loading any corrupt data - it didn't help.
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Have you tried restoring the phone and not loading anything on it to see if that helps? It may be that the phone is fine, but you have one or two apps that causes some major issues. I've seen an occasional app crash, dropped one call, and I think the phone got restarted for some reason one time. The current version of Aurora Feint seems to have a pretty significant memory leak. I get complaints on low memory after using it for just a little while. As with apps on my PC, that is something the maker of that software will have to fix if it is to be fixed.
 
On my Touch, since upgrading to the latest firmware, I've had the following happen 3 times.

All my videos and music (including podcasts and audiobooks) disappear. When tapping on the icon for videos or music, all I get is that there is non loaded.

However, the about dialog shows the memory still being used. When connecting to the desktop the same is true. Restarts do not fix the situation.

So I've had to restore 3 times due to this weird occurrence.

One of the times, none of my apps would launch completely. They would start up and then quit after a couple of seconds. Kind of funny to watch the app appear and then disappear with no error message.

Looking forward to the next update/bug fix.
 
I think if I had to restore my phone even four times in one week I would probably go to the Apple Store and requested a new one, if it was still doing that I would say this is a waste of my time and take it back and get a completely different brand of phone. I can't believe anyone would keep a phone they were having that many issues with..I however will be keeping mine as I've never had to do a restore and I've had it since July 11. I did one restore on my first gen iPhone and bought it the first day it was out as well.

PS..The one restore I did was because I just wanted to see if I could jailbreak the phone and I decided to do a full restore for saftey..
 
my only point is that nobodys iphone, through normal use, has to be restored 40 times. either this is a HUGE exaggeration (ironically to get some money out of steve jobs) or you are doing some ridiculously out of the normal tasks with your iphone. ill grant that there are going to be some hardware issues, but a replacement, as you said you got, should fix that. im guessing there is some user error involved here. im not trying to be an apple appologist, just realistic.
 
It's funny how people really believe that is his email address. Even if it is, it's certainly not him emailing you back. It is most likely one of his many assistants.
 
kdarling said:
+1 Clearly the case. Anyone who believes that Jobs personally gets thousands of emails from users, must also believe that Santa reads their letters.

If he did, there would've been a multiple email delete feature on the iPhone from the start!

Still... it's always possible that his assistants forward him a few each day.
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Hey!!!, I thought I came up with the Santa thing. I'm depressed now. 😀

But it is an almost exact analogy.
 
Wirelessly posted (iPhone 3G (white): Mozilla/5.0 (iPhone; U; CPU iPhone OS 2_0_1 like Mac OS X; en-us) AppleWebKit/525.18.1 (KHTML, like Gecko) Version/3.1.1 Mobile/5B108 Safari/525.20)

IgnatiusTheKing said:
mavis said:
Those 40 restores are spread out among three devices (2 iPhone 3Gs and an iPod touch, which prior to 2.0 worked perfectly) ...
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Wait, wait, wait. You paid for the 2.0 software for your iPod touch after the incredible amount of complaining you did back in March? Wow.

So much for making Steve Jobs take his "'nominal' fee and stick it where the sun don't shine."
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No, I downloaded the 2.0 update from Apple's server for free, due to an error on their part (one of many errors that day, it seems) 😉
 
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