Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Stolen iPhone on Launch Day
- Thread starter nuju0460
- Start date
- Sort by reaction score
LOL was only giving you a hard time. Sorry to hear your phone got stolen. Not terribly surprised for Boston though. What school are you attending? I didn't attend school here, but love living in New England.
LOL was only giving you a hard time. Sorry to hear your phone got stolen. Not terribly surprised for Boston though. What school are you attending? I didn't attend school here, but love living in New England.
I go to Berklee. Really loving it here too, especially having lived in New Jersey for the past 3 years LOL I'm not so stoked about the winter though...if you know what I mean
I go to Berklee. Really loving it here too, especially having lived in New Jersey for the past 3 years LOL I'm not so stoked about the winter though...if you know what I mean
I actually enjoy the winters. I am a California native and rather enjoy having seasons. Last two winters were kinda brutal though lol.
I thought these types of cops existed only in American thriler/horror movies. I can't imagine that happening with UK police.
----------
Because that signature could be a meaningless scribble if someone had the intention to steal it, so it could get him no where tracing it.
I would at least want to confirm it's a meaningless scribble before dismissing it altogether...
Sounds like he's in a dorm though. Should be pretty easy to find out who was accepting mail that day.
I agree. There is no way it can't be properly investigated and found out who signed for it. How easy it is depends on how many people work in the mail room. The more, the harder.
I actually just found out that when I track the shipment through the Apple Store's "track shipment" button (as opposed to going to ups.com and tracking a specific number), it gives me the last name of the person who signed the package. He works here full-time and I know his face. I'll start from there tomorrow.
If it's employees they should have a name, if there's cameras they should have footage.
Problem is proving the person actually took it.
I think it's poorer that apple gave no way of disabling the phone
To be honest it sounds like you've been let down by everyone.
If I was you I'd be seething
Problem is proving the person actually took it.
I think it's poorer that apple gave no way of disabling the phone
To be honest it sounds like you've been let down by everyone.
If I was you I'd be seething
Basically this.
Though, I would keep hounding the mail room people or at least the person in charge as they have no reason to steal it.
The mail room received it and did not get it to you. This is 100% their responsibility. I would insist that they make this right ASAP.
Presumably, when you noticed it and looked around the mail room, this was with their knowledge and understanding. Do they not have some type of lost package report or procedure? It is not as if you went home to realize later so that there is some doubt what happened.
I would definitely start pushing this up to whichever university position is over Student Services or whatever if they do not make this right, pretty much immediately.
Last edited:
So it's been a really busy day for me. Finally got to file a police report but the officer didn't seem to care much about my case either. He didn't even bother to take a look at the box or to take down the serial number. He seemed to be really impatient with me but hey at least I have an official police report. Also filed a claim with the bank and followed up with the UPS claim. Called the senior advisor again but "there's still nothing we can do on Apple's end." Just like sparkie said, I'm being let down by everyone and running out of options
Hopefully the bank can cover some of the loss.I'm also writing an email to Tim Cook at the moment. He probably wouldn't really care but who knows? It might be worth a try.
Terrible attitude from the police, crimes crime, it may not be the murder of the century but it still affects the victim, well that's what were taught here anyway.
Hope it all works out for you mate, I'd definitely email Tim cook, what have you got to lose!
Hope it all works out for you mate, I'd definitely email Tim cook, what have you got to lose!
Tim may empathise but chances are someone else reads his thousands of emails.
----------
Absolutely. I seriously find it hard to believe. I have worked few years ago as a security officer (access control room) for a company and any report of theft we used to take it extremely seriously and provide police with all evidence (like cctv footage, access control activity report etc) for every single incident.
So it's been a really busy day for me. Finally got to file a police report but the officer didn't seem to care much about my case either. He didn't even bother to take a look at the box or to take down the serial number. He seemed to be really impatient with me but hey at least I have an official police report. Also filed a claim with the bank and followed up with the UPS claim. Called the senior advisor again but "there's still nothing we can do on Apple's end." Just like sparkie said, I'm being let down by everyone and running out of options
I'm also writing an email to Tim Cook at the moment. He probably wouldn't really care but who knows? It might be worth a try.
ask for his superior or write a complaint about that officer. Ask for his badge number and full name, hes a public servant and has to do so.
given that your a foreigner hes less incited to help you and mention that.
also if i were you try to get some publicity. I'm sure the local news channel won't mess with it but any small article or post might catch an eye of someone that has the power to help.
i know is a lot but off contract the base phone is 700 dollars. you should mention that to the officer as well.
also i would never trust a bunch of 18-21 year olds at a college mailroom, sorry to say you were asking for it, but then again you didnt grow up here, but more or less I'm sure ANYONE around that age would be tempted to steal it.
So it's been a really busy day for me. Finally got to file a police report but the officer didn't seem to care much about my case either. He didn't even bother to take a look at the box or to take down the serial number. He seemed to be really impatient with me but hey at least I have an official police report. Also filed a claim with the bank and followed up with the UPS claim. Called the senior advisor again but "there's still nothing we can do on Apple's end." Just like sparkie said, I'm being let down by everyone and running out of options
I'm also writing an email to Tim Cook at the moment. He probably wouldn't really care but who knows? It might be worth a try.
Have you been working with the local city/country police or the campus police? When I was in college the local police were far busier and seemed to push off any campus related issues to the campus police. Maybe another department (still within their jurisdiction) would be more helpful.
How does it work over there?
Can you report to anyone? Like you can here? I get confused because of your different layers of police out there?
For us if it's my force area I or anyone can deal with reports but they may change to a different dept depending on severity of crime
Can you report to anyone? Like you can here? I get confused because of your different layers of police out there?
For us if it's my force area I or anyone can deal with reports but they may change to a different dept depending on severity of crime
Have you not checked with the higher ups that run the mail room. The mail people signed for a package and you did not receive it. The responsibility lies with them, really.
A package with an iPhone in it is easy to identify actually.. everyone I know, including my concierge at the front desk who accepts packages, know what an iPhone packed in their typical cardboard box looks like. And each year, I believe the outside of the box says its from AI or something. Considering there have been 7 years of iPhones, anyone who has ever had or seen a shipped iPhone package will easily be able to identify it without opening it. On top of that, everyone with bad intent would be on the lookout because they know iPhones have been being delivered since last Friday at high volume because of the new phone release. Plus, I'm sure you aren't the only one with the same exact box delivered on that date to your mailroom.. there were probably multiple similar boxes delivered like that by UPS to your location triggering the person who stole it to know that it could be an iPhone since they are usually delivered in bunches to highrise buildings, college mailrooms, and complexes that hold packages for their respective tenants.
Last edited:
I still have my iPhone box from last Friday. The return address clearly says Apple, Inc. and on the side is a sticker noting Part number, Serial Number and IMEI/MEID number, and the Model number. So, yeah, not hard to figure out what is inside the box.
Besides that, there is an invoice on the back in a plastic pocket.
I'm also a college student getting my iPhone in the mail tomorrow (fingers crossed) My school doesn't let students pick up mail until 5PM for some reason, and after reading your post I'm really scared of what could happen to my shiny new device in the 7-plus hours it will be sitting in there waiting for me. Anything I should say to try to convince the staff there to let me get my package early?
I didn't get to deal with the issue yesterday because the classes were overwhelming me. But there's good news! This morning I checked my bank account and saw that they've issued a temporary credit of the iPhone purchase to my account. This is really really nice of them and totally made my day, especially after being turned down by nearly everyone. Just waiting for them to finish up the investigation and make the credit permanent.
To those of you nervous about getting your phones through the mail: you should be fine as the odds of this happening are still very slim. I think the reason why I hit the jackpot was is that 1. I ordered on launch day and 2. I had it delivered to a commercial(school) address where the recipient doesn't have to be present.
----------
You should tell them that you will need to either go pick up the package early or have them take responsibility for anything that happens to your package in the mail room (they still should either way). But you should be fineFingers crossed for ya!
To those of you nervous about getting your phones through the mail: you should be fine as the odds of this happening are still very slim. I think the reason why I hit the jackpot was is that 1. I ordered on launch day and 2. I had it delivered to a commercial(school) address where the recipient doesn't have to be present.
----------
You should tell them that you will need to either go pick up the package early or have them take responsibility for anything that happens to your package in the mail room (they still should either way). But you should be fine
Fingers crossed for ya!