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iPhone 16/Plus Stop ordering and returning
- Thread starter mkjnkn
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I returned my pro because the black titanium is a fingerprint magnet. Going back to natural.
I had a host of issues, just returned it.
It really is a mess of a device this year.
It really is a mess of a device this year.
I agree but people don't care at all. users want everything but they are never grateful about services and today possibilities, but usually they whines on internet forums.
Apple's return policy is too generous, so that kind of abuse is to be expected. That said, I believe it's a very small fraction of customers who return their iPhone, I doubt adding new restrictions would significantly change launch day availability.
Thankfully, in Europe ALL electrical devices have a 2 week return period by law.
So Apple can't do jack **** 😂
Everyone else gives the same service and its wonderful.
Once again, the things you hear in a little tech enthusiast bubble like these forums doesn't necessarily indicate what Normal People out there are doing.
Also, if all this is "hurting Apple" somehow, I think this trillion-dollar company could probably just change their policy. They've clearly done a cost/benefit analysis and concluded that they come out ahead by making people comfortable but giving them a tryout period.
Also, if all this is "hurting Apple" somehow, I think this trillion-dollar company could probably just change their policy. They've clearly done a cost/benefit analysis and concluded that they come out ahead by making people comfortable but giving them a tryout period.
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Apple really ought to be charging restocking fees on returns of certain products (like iPhones) unless the device is demonstrably defective. If people want to feel the weight, evaluate the color, etc., they should go to an Apple Store or other retailer (Best Buy, AT&T, Verizon, etc.).
Agreed, but if Apple ever did start charging a restocking fee then they should also have the phones on display that Wednesday after the announcement so people can see, and feel them, and compare to make a more informed decision. I honestly don’t think any carrier or retailer should be able to charge a restocking fee on preorders.
In short, they become replacement phones, corporate phones, sold off to third parties.
Feeling out the phone in store sometimes isn’t the same as carrying it in the pocket daily, using it in bed, in transit, and all the daily moments of life for a week or two
The return window exists appropriately imo to cover any situation that may come up where someone decides the very expensive $1000+ investment may not be exactly for them
It’s crazy to me that people on this forum want the trillion dollar company to charge even more money with restocking fees for buyers remorse on top of already charging so much for all their products and services 😂 punishing the consumers
And even then with those returns apple turns a profit by reselling the device as refurbished later etc. which they’re happy to do
Is there possibly some level of abuse with returns? A tiny portion of people who buy fully intending to return? Maybe but I’d imagine it’s negligible
The return window exists appropriately imo to cover any situation that may come up where someone decides the very expensive $1000+ investment may not be exactly for them
It’s crazy to me that people on this forum want the trillion dollar company to charge even more money with restocking fees for buyers remorse on top of already charging so much for all their products and services 😂 punishing the consumers
And even then with those returns apple turns a profit by reselling the device as refurbished later etc. which they’re happy to do
Is there possibly some level of abuse with returns? A tiny portion of people who buy fully intending to return? Maybe but I’d imagine it’s negligible
There is a 14 day return policy for a reason.
You do you & let others do them. I’m glad you’re not in charge of a company. You don’t know why people return things of their life situations.
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Is this a young person thing? I am older and I buy what I want and keep what I buy... even if I don't end up loving the color or somesuch... unless it is defective. IMO, that is just playing fair.
Id suggest the majority of the comments are not against a genuine purchase that the buyer had every intention of wanting and keeping, and then deciding through a bit of real world use decides to return. That is certainly in the spirit of the policy.
Its more the blatant abuse of the system buying multiple items just to unbox with no intention whatsoever of keeping in the first place.
As I said before, if thats your intention to compare sizes or colours then fine but go into a store once they are released to make that choice.
Doesn't really bother me... Nor had it really even crossed my mind until I read this post.... I guess you make some valid points.... But it still doesn't bother me lol.
Exactly. Expecting customers to “try it out” at the store made a lot more sense years ago when the bulk of items were sold in brick and mortar stores. Even then, as others here point out, holding the phone in a store for a few minutes is a far cray from carrying it and using it the way you normally would.
I don’t know how things have gone in Europe or other places, but here in the US, lots of shopping malls look like ghost towns these days. The reality is a lot of us shop online, and online retailers have adapted to ensure customer satisfaction with that model. Hell, my wife has been shopping for her shoes online for years, so yes, returns are a regular thing for online purchases.
It certainly disrupts apples green credentials! I bet they don’t account for all these returns
I usually don't return anything to Apple, except for 3 notable times:I had a host of issues, just returned it.
It really is a mess of a device this year.
14+ pre-order was delivered 4 days late after launch day (UPS messed up) and ended up getting the iPhone delivered by the Apple store the day after launch. Returned the pre-order when it came in.
Apple Vision Pro - pre-ordered and arrived on time but the AVP did not work the way I thought it would work.
#1 issue: If you have an iPhone, you would expect to use the iPhone with AVP together ? Found it could not make or receive calls with the AVP on your face - had to remove the AVP to use my iPhone. You'd think Apple would have made this feature work before the fancy other features ?
16 Pro - pre-ordered for last Friday - 4 days after launch - it has either been lost or stolen at my UPS distribution hub. It's been 4 days and no iPhone.
Went to Apple Store on Saturday to buy one and now waiting for UPS to deliver my pre-ordered phone and then return it on Apple's dime. Also waiting for a refund if and when Apple concludes the investigation. In the meantime, I filed a police report for grand theft because I paid for it and was never delivered. Let's hope for a resolution soon ?
I know a guy who does this. Buys multiple of things just to see what he likes better. Than returns what he doesn’t like. Doesn’t just do it with Apple products. Does it with everything. I questioned him one time and asked why he just doesn’t look up reviews for it to figure out which one he wants, and his reply was “I’m too lazy”
I think folks who have iPhone 15 and can’t make up mind for 16 can go easy. lol. I don’t see anything wrong with some one trying to upgrade from 13 or even 14.
So, Apple has a special department, repackaging everything? Didn't know that.
FUD. Apple isn’t special here. Every manufacturer deals with returns. Lord knows Apple’s margins are able to take the blow.
Take it from some who worked at a retail level that this has been the way of Apple for a long time, we were encouraged to let customers buy it and take it home and if they didn’t like it to return it within 14 days. It’s nothing new.