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Southern California! Believe me, i've been acting like Robo Crazy's creepy ex-boyfriend the way i've been calling that hotline number all day. It says my order is being processed and should arrive September 19. But obviously, it won't. Sales said my order is backordered. T-Mobile Website says it's "Being Processed"

I don't know which to believe anymore.

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Yeah, this is the same page I am in. But unfortunately, mine doesn't show any tracking information. Just a status saying "Being Processed"

I just checked and it changed to this. Wtf.


Order status: Back Ordered

Shipping carrier: UPS Ground

Your order is currently Back Ordered. You will receive an email when your order has been shipped.
 
Confused robo lady's tell me processing shipping date not available, mobile tmobile site tells me pre order with the pink check and full Web version says back order....
 
I just checked and it changed to this. Wtf.


Order status: Back Ordered

Shipping carrier: UPS Ground

Your order is currently Back Ordered. You will receive an email when your order has been shipped.

Check with Robo Crazy. Dial 1-800-672-5390

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Confused robo lady's tell me processing shipping date not available, mobile tmobile site tells me pre order with the pink check and full Web version says back order....

Exactly, every single method they have of tracking your order says an entirely different story.
This is a major screw up!
 
So ... while i got my tmobilehelp tweets answered with... Thx for the info. We have confirmed the order is active and in backorder status. Please know if we had any further details to provide...

I then got a ... The following items from Order Number xxxxxxxxx have shipped on 09/18/2014.

Just got it set for will call pickup :) 9am :)
 
Check with Robo Crazy. Dial 1-800-672-5390

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Exactly, every single method they have of tracking your order says an entirely different story.
This is a major screw up!

I just did she said your order is being processed but not yet ready for shipment. LOL FML. :mad::mad:
 
1:39 AM and no shipping info yet even though i got all the good signs. apparently there are phones within an hour or two drive so just gonna be optimistic and assume that it'll show up tomorrow. what a mess this has been! called earlier and one rep claimed that my order didn't exist and tried to transfer me to sales while another found it just fine. i like t-mo's service well enough but they have a LOT to fix in the CS department.
 
I think mine went from order placed to being processed does that mean being processed thru a sort facility

If you're talking about the status it says on the T-Mobile website then it's the same for me. It changed from "Order Placed" to "Being Processed"
Hopefull we'll get ours by Monday.
 
I am so confused I don't know what to believe.

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If you're talking about the status it says on the T-Mobile website then it's the same for me. It changed from "Order Placed" to "Being Processed"
Hopefull we'll get ours by Monday.

Mine went from order placed to backordered. Lol
And yet I ordered rite at 12:00 AM PST. On 9/12. go figure.
 
Yeah I think I'm good with Monday because it could be worse but I'm off tomorrow so hoping for a miracle and hopes that tmobile systems just backed up because I've been charged since the 16th I ordered 10pm on the 12th
 
I am so confused I don't know what to believe.

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Mine went from order placed to backordered. Lol
And yet I ordered rite at 12:00 AM PST. On 9/12. go figure.

Lol. Just watch your front door today.
If you ordered right at 09/12 then i'm pretty sure you'll have yours today.
Good luck!
 
Ordered right at 9/12 and still no change in info yet. No charge to account and no ups found on mychoice. :/

Last communication I got was the 9/22-9/30 text and email alert the other day. Ever since I get backordered/Preordered on site and Robobitch says processed but not ready for shippment.
 
Thank you. It would make my day was hoping to get it for my Birthday today. :)

Whew! Happy Birthday to you!! By the way, did they charge your account yet? Because if they have then you're really in great shape regardless of the stupid statuses they post on their website! LOL
 
Ordered right at 9/12 and still no change in info yet. No charge to account and no ups found on mychoice. :/

Last communication I got was the 9/22-9/30 text and email alert the other day. Ever since I get backordered/Preordered on site and Robobitch says processed but not ready for shippment.

Sounds similar to my situation except I never got a text or an email.
Where are you located at? I wonder if location plays any factor into it.

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Whew! Happy Birthday to you!! By the way, did they charge your account yet? Because if they have then you're really in great shape regardless of the stupid statuses they post on their website! LOL

Thank you. :)

I did the bill to my account thing so I don't think I will be able to tell on that part. Just sucks I never got an email or a text. :(
 
Yeah I think I'm good with Monday because it could be worse but I'm off tomorrow so hoping for a miracle and hopes that tmobile systems just backed up because I've been charged since the 16th I ordered 10pm on the 12th

if you got charged already then I think you're in good shape.
I have been charged but it went straight back to my account yesterday.
Called Sales to make sure my order wasn't cancelled and they told me it was backordered. Lame.
 
Worst pre-order experience ever.

Order Date/Time: 9/12 around 11 am PST Online
Model: iPhone 6 Plus 64GB Space Gray
Jump: Yes
Been charnged?: No charge on my credit card.
Text Message?: Received a text yesterday saying I will receive a text within 1 to 2 days regarding the estimated shipping dates.
Current Status: Backordered with no estimated shipping dates and etc.
RoboWhore: Processing and doesn't have the shipping dates available.
Location: California.

NEVER AGAIN TMOBILE :mad:
 
Sounds similar to my situation except I never got a text or an email.
Where are you located at? I wonder if location plays any factor into it.

Pittsburgh, PA. I ordered it thru customer care on the phone after 6am est. I signed the EIP and it was confirmed back right away. I heard all that week multiple times/people that I was good for friday delivery then it changed to "backordered" and never got off that status. Only difference I heard was that 9/22-9/30 text alert.

So many people after me even 1-3 days later got their shipment labels for tomorrow's delivery. Not sure what caused me to be skipped.

Not a jump customer
16GB Gold 6+
 
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