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T-Mobile.com preorder thread

manders09 said:
Pittsburgh, PA. I ordered it thru customer care on the phone after 6am est. I signed the EIP and it was confirmed back right away. I heard all that week multiple times/people that I was good for friday delivery then it changed to "backordered" and never got off that status. Only difference I heard was that 9/22-9/30 text alert.

So many people after me even 1-3 days later got their shipment labels for tomorrow's delivery. Not sure what caused me to be skipped.

Not a jump customer
16GB Gold 6+
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That's crazy I really don't understand what they are doing over there.
People who ordered after me are getting their phones today.
There's still a chance for me but I am not sure after seeing others got an email or a text it's frustrating I don't know lol.
 
hslayer said:
Worst pre-order experience ever.

Order Date/Time: 9/12 around 11 am PST Online
Model: iPhone 6 Plus 64GB Space Gray
Jump: Yes
Been charnged?: No charge on my credit card.
Text Message?: Received a text yesterday saying I will receive a text within 1 to 2 days regarding the estimated shipping dates.
Current Status: Backordered with no estimated shipping dates and etc.
RoboWhore: Processing and doesn't have the shipping dates available.
Location: California.

NEVER AGAIN TMOBILE :mad:
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I don't know but it seems to me that us iPhone 6 Plus 64GB Space Gray takers are all on backordered status. Been seeing a lot on this thread earlier posting the same problems with the same phones we're getting.
 
poloboogie said:
What time does customer open
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6am is what they told me and connected me over right at 6am when I called before. Technical support line is open all night but can't do anything with orders.

Yeah I'm pretty frustrated just for the lack of info or reasoning. And how much its all changed from the get-go.
 
JD84 said:
That's crazy I really don't understand what they are doing over there.
People who ordered after me are getting their phones today.
There's still a chance for me but I am not sure after seeing others got an email or a text it's frustrating I don't know lol.
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LOL i'm heading over to a T-MObile Retail Store in a while to hopefully grab one over there. If i'm lucky, then i'll just cancel this sucky online transaction they call "pre-order"
 
I got so many texts and emails telling me "definitely Friday" and it seems really unlikely that I'll get it today. The only UPS label pending for me right now is my Cel-Fi RS3.
 
kimjks2003 said:
LOL i'm heading over to a T-MObile Retail Store in a while to hopefully grab one over there. If i'm lucky, then i'll just cancel this sucky online transaction they call "pre-order"
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I called to ask that too and they said they can't cancel pre existing orders and you can't place a 2nd order with 1 order in progress. I guess you can on another line but if its the same line as the other order they said they can't make one. Or else Id' consider being out there waiting for one of the 10 they have in stores.
 
kimjks2003 said:
LOL i'm heading over to a T-MObile Retail Store in a while to hopefully grab one over there. If i'm lucky, then i'll just cancel this sucky online transaction they call "pre-order"
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but i thought they are not going to carry 64gb version in store?
 
manders09 said:
I called to ask that too and they said they can't cancel pre existing orders and you can't place a 2nd order with 1 order in progress. I guess you can on another line but if its the same line as the other order they said they can't make one. Or else Id' consider being out there waiting for one of the 10 they have in stores.
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Well i'll just tell them i'll add a new line. Then I can just refuse the next shipment when it arrives.

hslayer said:
but i thought they are not going to carry 64gb version in store?
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I don't know about this but i'm willing to go for the 128GB I just wouldn't take 16GB. Plus, I called my local retailer and they said they'll be carrying the 64GB Plus but only in a very limited quantity.

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JD84 said:
Is their EIP the same thing as online.
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You mean in store? Yeah, it should be the same. I got my 5s in one of their stores and it has an EIP.
 
kimjks2003 said:
Well i'll just tell them i'll add a new line. Then I can just refuse the next shipment when it arrives.



I don't know about this but i'm willing to go for the 128GB I just wouldn't take 16GB. Plus, I called my local retailer and they said they'll be carrying the 64GB Plus but only in a very limited quantity.

----------



You mean in store? Yeah, it should be the same. I got my 5s in one of their stores and it has an EIP.
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I assume it's a pain In the ass lol, I am pregnant and trying to avoid the crowds and drama. I might just strangle someone lol. People are crazy and rude about stuff like this.
 
aaaaand now I have tracking from UPS. My phone says "label created" and my wife's says it's in Philly.
 
Last edited:
balamit said:
Hi Guys and Girls,

I've been lurking around this forum for a while, but today t-mobile screwed me utterly.

I've pre-ordered the phone on the 13th noon, and after getting congrats your phone will arrive on Friday and tmo charging me I was very excited until about 10m ago I've logged in into mytmo account to find out that my order been canceled.

WTF?

And the fdup part is that I can't even talk to anyone until tomorrow, because their customer support is closed.

Very Uncarrier move tmo, you're right there for me along red, blue and yellow.

At lest with other three I know I'm getting f.... no matter what.

Thanks Again Legere, nicely done.


Sorry fellas, just had to went.
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Same crap happened to me. So beyond pissed.
 
JD84 said:
I assume it's a pain In the ass lol, I am pregnant and trying to avoid the crowds and drama. I might just strangle someone lol. People are crazy and rude about stuff like this.
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lol just stay home, then. it'll arrive tomorrow in your doorstep. you'll see :p
 
I just received a UPS MY CHOICE Ship notification email.
Title is T-MOBILE LDC UPGRADE
Weight is 3.40 lbs
Delivery date of Wednesday, 09/24/2014

Im not sure if this is 3 iPhone that I preordered (even thought i didn't get charged yet or my updates changed from backordered) or Wifi cellspot that I ordered.

How heavy is iPhone package?
 
Hey all. I couldn't sleep so I decided to check on my order two hours ago. Nothing. Just woke up again, nothing on t-mobile's website, but I do now have information at ups via track by reference and my ten digit phone number. I ordered a 64gb 6 gray and it went through last Friday at 4p mtn.
 
hslayer said:
I just received a UPS MY CHOICE Ship notification email.
Title is T-MOBILE LDC UPGRADE
Weight is 3.40 lbs
Delivery date of Wednesday, 09/24/2014

Im not sure if this is 3 iPhone that I preordered (even thought i didn't get charged yet or my updates changed from backordered) or Wifi cellspot that I ordered.

How heavy is iPhone package?
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Eh I don't know if this could be it. I mean you haven't been charged yet and T-Mobile won't send you anything and not charge you, right?
But from the weight, it could be it. I see people posting tracking information with weights between 0.8 lbs to 1.5 lbs.
 
jrock8 said:
Hey all. I couldn't sleep so I decided to check on my order two hours ago. Nothing. Just woke up again, nothing on t-mobile's website, but I do now have information at ups via track by reference and my ten digit phone number. I ordered a 64gb 6 gray and it went through last Friday at 4p mtn.
Click to expand...


Did you type in your 5 digit zip code also?
 
JD84 said:
I hope so. :)

Are they all signature required do you know?
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I'm not sure. Last time I ordered from AT&T, signature wasn't required.
Try signing up for UPS My Choice. It should show you if there are any packages set to be delivered in your home address. It should also give you the option to require signature. :p
 
kimjks2003 said:
I'm not sure. Last time I ordered from AT&T, signature wasn't required.
Try signing up for UPS My Choice. It should show you if there are any packages set to be delivered in your home address. It should also give you the option to require signature. :p
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I ordered a router from tmobile. And I just checked ups. But it says it it weighs 3.4lbs. I have two iphone orders coming not sure if it's the phones or the router.
But won't be here till the 24th. I think it's the router.
 
Alright, i'm going to bed. Should be up in a couple hours to check on everything before heading to a store.

Goodluck everyone! Will be back here tomorrow to ready stories and see pictures of those who got lucky and got their shiny new toy! :D
 
hslayer said:
I just received a UPS MY CHOICE Ship notification email.
Title is T-MOBILE LDC UPGRADE
Weight is 3.40 lbs
Delivery date of Wednesday, 09/24/2014

Im not sure if this is 3 iPhone that I preordered (even thought i didn't get charged yet or my updates changed from backordered) or Wifi cellspot that I ordered.

How heavy is iPhone package?
Click to expand...

i have a 6 and 6+ arriving tomorrow and it's 2.3 lbs.
 
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