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T-Mobile.com preorder thread

Dusk22 said:
The 6+ is just in super low supply. The TouchArcade Podcast mentioned that at their Apple store on launch day they only had like 12 6+'s. It is to be expected there were rumors for months saying the larger phone was having manufacturing delays.
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Yeah but I've seen ALOT of ppl gettin their 6+ 64gb and almost no 16gb
 
Dusk22 said:
The 6+ is just in super low supply. The TouchArcade Podcast mentioned that at their Apple store on launch day they only had like 12 6+'s. It is to be expected there were rumors for months saying the larger phone was having manufacturing delays.
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I'm okay with that. Im not okay with getting 3 messages that my phone was arriving Friday and now it's Sunday night and I have no clue when I'll be getting it and no one else knows either. And the fact that preordering didn't seem to have any sort of advantage.
 
jayfonzerrelli said:
Someone from the executive team just called me, and apologized, and informed me that the plus 64gb (sg) I preordered using jump on the 12th, is back ordered at 6-8 weeks. He offered me a credit to my account. He was very nice, but it didn't make it sting any less to hear 6-8 weeks! Especially when some who ordered after I did already received the device. I was also in the text and email 9/22- 9/30 camp! #
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I don't know if this will help, but I spoke with someone from the ET early this afternoon. She was very nice also, we would probably be friends in real life, had a great chat. Anyway, she didn't have a clue about any of this. When I told her the CSRs were telling us 9/12 people that it would be up to 8 weeks, she said they would never say that. She also had my account in front of her, and assured me I would hear something this week, and keep checking MyT-Mobile (she was serious.) I graciously accepted the credit, thanked her for contacting me. I didn't have the heart to tell her I received my ship notice from UPS 7 hours earlier.

My point is, they have the power to credit your account, but have no more info than any regular CSR.

A lot of people have rec'd those elusive 64 SG UPS emails in the last day or so. Hang in there. I think you'll hear something in a day or two.
 
my sister was telling me that one of her friends ordered the phone on the 12th and she got it the 19th.. all she knows is that is a 6+ but dont know the color or storage size...

all i want is my phone! hoping to get some info tomorrow
 
I feel your pain.

J2funny said:
That's good. I have no tracking information, charges, and on T-Mobile, it says back ordered. So I'm taking that lady's word for it that I will receive it this week or all hells gonna break loose.
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I have been looking at this site for over a week now, I ordered my phone on the 12th at 8:00pm, I to still have not received any notification, or tracking number or any charges on my account, I also received an email stating and I quote

"Dear Robert J Collazo,
Thank you for your iPhone pre-order. We have seen very high pre-order demand since the iPhone 6 and iPhone 6 Plus launch was announced, and want to assure you that your order is a priority for us. We will be sending you an update on the status of your order in the next 1 to 2 days, which will include when we expect your iPhone to be delivered".

Sincerely,
T-Mobile Customer Service

So I just called being that, that email was sent to my on the 17th and they still can't tell me jack. so to all of you guys who are in the 22-30 group be grateful.
 
Spankey said:
I got my call back after emailing Legere tonight. All orders placed up until the 19th have been automatically bumped to overnight. I'm still irked but after all is said and done I got a straight answer. This has just been one bizarre situation.
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Mine was bumped to "Next Day Air Saver". Saver didn't do me any good because "Saver" got my phone to my local UPS distribution center last Friday afternoon, too late to be delivered. "Saver" doesn't permit Saturday delivery, so my phone has been sitting about 5 miles away for the past two days. Expect delivery tomorrow (fingers crossed).
 
Disciple2123 said:
Lmfao I know. Does anyone know how I ca disable getting a damn email every time someone post a reply on here??? Lol
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Lol! I had to turn that off right away. Either go down to additional options and select no email notification or go to user cp and select no email notification as your default setting.
 
md1801 said:
I've been watching this thread since day 1. Here's my details and story.

I am a Verizon customer that was looking forward to some of the benefits of being with the UnCarrier. Little did I know what I was in for over the last half a month.
After making my decision, I visited my local store on the 11th to see how the preorder would work from their perspective. The store staff were a bit clueless but the manager truly seemed to know his stuff. I made arrangements to visit shortly after opening on the 12th to place my order and discuss porting my current number.

When I arrived on the 12th, we began the process or ordering for delivery a 6+64GB in Space Gray. I was assured that by ordering this way I was guaranteed to get my phone on Friday the 19th. I was assigned a temporary number and told about having to sign the EIP via email. Just one problem--- the system was down and they couldn't order anything via EIP in store. They took my credit card info and promised to enter the order as soon as everything came up and to call me.

The call came at 5:25 CDT that it had been ordered and to look out for the EIP email and sign it ASAP. I did so and gave a signed EIP document listing my temporary number and interestingly missing an IMEI. I should have known that was going to be too easy.

I went to bed and thought all was well until I awoke the next day to my order confirm, and then the dreaded backordered status email. I decided to check my order online and clicked the link in my email, only to see it wanted me to sign up for MyTMobile. Only one problem--- since I dont have a TMo phone yet, I can't complete the signup. I then embarked on my first chat experience where I was informed that I had to call customer care or visit a store to lean anything more. From this thread, I knew it just meant the devices weren't in stock and took their word that everything would be fine.

I visited the store again on Monday to make sire everything was good on their end. The manager again assured me that I'd get my phone on Friday. I went to work and kept my eye on here in the meantime, expecting to get a tracking number Thursday night at the latest as I opted for the $24.99 expedited shipping. I saw people getting charged, but alas I grew worried as I saw not even so much as a pending charge on my card.

I checked Robot-Wench a few times and thought that I might be in store for good news as she changed the status from the generic Backordered to Processing but not yet shipped. Meanwhile, I received the dreaded 1-2 days email. Still good I thought because that was still on the right timeline to have action on Friday. I awoke Friday to no tracking or MyChoice updates and began to resign myself to the fact that I was at least misled and at worst lied to all week long.

Friday I visited the store and while sympathetic, the employees could do nothing to help except call the useless folks at customer care. I tweeted at TMobileHelp and never heard back, and still haven't.

Meanwhile, I am stewing with this very negative process. I never had this happen on Big Red and feel confident that I would have my phone if I hadn't moved. The worst part is seeing others who ordered later get their info and their phones. That's just insulting. I don't begrudge anyone their new toys--- I blame the incredibly poor disjointed infrastructure and lack of quality customer service folks for this debacle.

Long story short, I ordered at a time I was told would bet me my device on day 1, and I've received no proactive information past order day. I'm tired of being in the dark, and I'm questioning whether moving service was the right move if the company can't even operate an orderly device rollout.

I am hopeful I get my phone sooner rather than later. Refreshing is giving me carpal tunnel!
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See its these kind of stories that make me upset all over again at the downright mediocre way T-Mobile handled this launch. There is simply NO way that a paying customer should have to go through these types of hoops to simply get TRACKING and DELIVERY information for an item that was PRE-ORDERED! The very reason we wake up early, take time off, etc. is to avoid the very issues that we've been dealing with all week. The very concept of pre-ordering a device, only to see people who ordered SEVERAL days later receive their units is crazy, and not that we begrudge those who got theirs (they are paying customers as well) but simply that if T-Mobile was going to have a free for all they should've just said so, No Preorders, first come first serve. It would have been honest and allowed people to plan accordingly. Instead we got the Pre-order fiasco, JUMPgate, Robot-Whore Lady, "1-2 business days" and a newfound hatred for the term "Backordered"....
 
How can I sell the t-mobile iPhone 6+ that i Preordered? I ended up getting my 2 phones in store today. New line of service w/ port from AT&T.
 
I thought I was pretty caught up on this thread. But who is this "RoboLady" I keep reading about?
 
Disciple2123 said:
Did anyone who didnt order thru Jump get the 22-30 text message?

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We ordered the same phone. I can count on one hand how many 6+ 16gb SG I've seen ppl on here get shipped to them so idk how long the wait will be. Not enough ppl have been receiving them to have a better idea
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I didn't order through Jump. I pre-ordered Day 1 at 8:30am EST and received the 22-30th email on Friday. Yesterday my account was charged and this morning I FINALLY received my tracking info. The email T-Mobile sent me and Robot-whore are both telling me that my delivery will be tomorrow...

64GB Gold +
 
Tekjams said:
I thought I was pretty caught up on this thread. But who is this "RoboLady" I keep reading about?
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In your t-mobile order e-mail you receive a link to check order status. Click that link. Then go on the top right corner there is a #. Call that #. Robo lady is the automated system that t-mobile uses to provide order status over the phone.
 
Tekjams said:
I am in the exact situation as you. I'm switching from AT&T though. No t-mobile phone means I can't setup a myT-mobile account. However, I didn't place my phone order until 9/16. I've been refreshing my email like mad and checking UPS tracking by reference. All I've received from T-mobile is the order number and the dreaded 1-2 days email. I've even been checking my order from here: https://www.t-mobile.com/orderstatus/default.aspx

All I get is a browser error every time I check it. I'm going crazy as it is, so I can only imagine how you're doing.
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I ordered online on the 13th, and finally got an email they got the order on the 20th. If you're not there yet, you may have more waiting to do.

Sadly I want to change the color of the phone I'm getting; so back to the end of the line.
 
Tekjams said:
I thought I was pretty caught up on this thread. But who is this "RoboLady" I keep reading about?
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She is Siri's diabolical twin sister. The crusher of hopes and dreams, the tyrant of the night, the ghoul of Pre-order's past....


face her if you must... with caution and great care..



1-800-672-5390
 
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