So...after all this ******** and hoops whistles, things have moved in fast motion. After the charge and shipping notification last night I woke up to a text message. Pulled up UPS and delivery is set for today. The HTML source code was off by one day in my favor. I'll call that a win.
For those of you who don't have your device or a clue from anyone, I'll let you know what helped me. If you call customer care, always be courteous, and don't sound angry, if anything sound disappointed and get some sympathy from your advisor. Always ask for upper level care, usually those in the US will have a clue what's going on outside of the foreign tier 1 reps.
Also, I emailed Legere and contacted him via Twitter. Again, not angrily, but rather professionally. This caused the executive care team to get back with me, and they did so as quickly as they could and compensated me for the pain. Again I cannot stress enough that although I was angry, anger would have led to no help.
If you've got no info or help, reach out to Legere via his Twitter and email. Chances are it may take a day or two but someone will reach out if you do so without sounding like you're going to burn down their corporate headquarters.
I'll be around if anyone wants my help, but for now I can't wait to get home to my new huge phone.
Cheers!
