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T-Mobile.com preorder thread
- Thread starter utahman130
- Start date
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My 64 Gold+ is being delivered today. It's already on the truck. Now work is gonna be awful. 9/14 order. Cuttin it real close to that 9/22-9/30 time they gave. Just hold tight guys I preordered a 5s last time around with T-Mobile as soon as they became available on their website and it took around 6-8 weeks to get it. So this time around was definitely an improvement.
Same here. The exec I spoke to said I should have it between the 22nd and the 30th. So if I don't see anything today, I'm calling them and it's gonna get nasty
I was told the same thing and yesterday they already started changing their tune. Just like they did when I didn't receive it on launch day. #
Another morning, more disappointment.
I got my 72 hour 'update' call yesterday from the ER rep. Basically, more of the same BS, but I did find out something. Summary:
--"can't guarantee date..." "depends on stock received from Apple" blah blah blah. She wouldn't even ballpark a wild guess.
--"none of the orders from that weekend processed properly so we're having to push them through manually."
--There is nothing she can do to expedite my order. (Which is it, are you pushing them through manually, or is there nothing you can do?).
--Couldn't say whether changing configuration would help get a phone to me any faster, and may well put me at the back of the line.
--She said my 9/13 order did NOT process as a Jump upgrade, even though I entered it as such (which I guess explains why I haven't been prioritized instead of pushed further into backorder status).
--She recommended I go to a store today, order again and have it processed as a Jump upgrade, then call her and she will cancel my 9/13 order.
--She will call me back in 72 hours with a status update if she hasn't heard back from me before then that I've placed another order.
I call BS on the "nothing we can do" to expedite. But it seems like that's as far as I'm going to get with her. I guess I will go to a T-Minus store today and see about ordering an actual Jump upgrade, and see what kind of delivery estimate that gets me... November? UGH. Sooooo dread going to the store, as the reps at mine have been spectacularly unhelpful so far.
I got my 72 hour 'update' call yesterday from the ER rep. Basically, more of the same BS, but I did find out something. Summary:
--"can't guarantee date..." "depends on stock received from Apple" blah blah blah. She wouldn't even ballpark a wild guess.
--"none of the orders from that weekend processed properly so we're having to push them through manually."
--There is nothing she can do to expedite my order. (Which is it, are you pushing them through manually, or is there nothing you can do?).
--Couldn't say whether changing configuration would help get a phone to me any faster, and may well put me at the back of the line.
--She said my 9/13 order did NOT process as a Jump upgrade, even though I entered it as such (which I guess explains why I haven't been prioritized instead of pushed further into backorder status).
--She recommended I go to a store today, order again and have it processed as a Jump upgrade, then call her and she will cancel my 9/13 order.
--She will call me back in 72 hours with a status update if she hasn't heard back from me before then that I've placed another order.
I call BS on the "nothing we can do" to expedite. But it seems like that's as far as I'm going to get with her. I guess I will go to a T-Minus store today and see about ordering an actual Jump upgrade, and see what kind of delivery estimate that gets me... November? UGH. Sooooo dread going to the store, as the reps at mine have been spectacularly unhelpful so far.
As someone who also was in the 22-30 bucket, If I don't have any update today I'm cancelling my order. Id rather not give my business to a company that isnt equpped to handle this order fulfillment process.
Instead, I'll order the off-contract one from Apple, get in at the back of the line, but at least ill have an accurate arrival date. Then I'll get the $30 T-mo prepaid plan (save ~$35 a month on service) and treat them as the dumb pipe that they are, and nothing else. If another US carrier supported WiFi calling on iOS I would go elsewhere, but alas they don't.
Instead, I'll order the off-contract one from Apple, get in at the back of the line, but at least ill have an accurate arrival date. Then I'll get the $30 T-mo prepaid plan (save ~$35 a month on service) and treat them as the dumb pipe that they are, and nothing else. If another US carrier supported WiFi calling on iOS I would go elsewhere, but alas they don't.
Congrats on getting the phone, and this is good news for me i ordered the same phone on the 16th so maybe sometime this week i should see some progress.
Be nice if you shared your order number for people to use for leverage against tmobile
Did you just put the phone number in or did you use the zip code too
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That probally would be best to wait until the phone was received
I re ordered on the 23rd hopefully im due soon what model did you order?
Finally made an account here after following this thread for quite some time. I am with AT&T. I ordered my phone through Premier the night of the first order night. Received a confirmation email that morning. Saturday received an email and text saying something went wrong with my payment process. They attached a link and a number to resolve. Link was corrupt. Called the number to wait a little over an hour with no pick up. Went to store. Couldn't resolve because it was an online order. Sat with rep and resisted number. As we sat for almost half an hour my phone died. (Iphone 5 bad battery) decided I would wait and call again later. Tried Monday morning. After almost 45 minutes finally got ahold of a rep. They cancelled my order and I ordered through Apple minutes after (on the 15th). Received confirmation email. It has been stuck in "order is being processed" ever since. Check my email daily and haven't recieved anything. A friend of mine had the same delivery time frame of October 14-21 amd already has a shipped confirmation email/text. Pulling my hair out here as my phone is on its last limb. Found it does have the recall available but the closest store is an hour and a half away.
Tmobile is billing my 16 plus gold to my bill so there is no telling how quick that pops up. Im assuming charging a CC would show up quicker.
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road trip!!!!!
T-Mobile.com preorder thread
I checked my debit card this morning that money was gone i'm going to bloodless morning and the guy told me because of the fact that they may be processing your order at this point in time that is the reason why you do not have a tracking number would still show backorder
I checked my debit card this morning that money was gone i'm going to bloodless morning and the guy told me because of the fact that they may be processing your order at this point in time that is the reason why you do not have a tracking number would still show backorder