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T-Mobile.com preorder thread

Has anyone got their CC charged 60 something dollars then later was refunded ? I was charged probably on the 1st of October, checked my statement today, I got the money refunded AND my phone is still on the way !
 
Got a delivery date for tomorrow by the end of day.

If I get it tomorrow that makes a 5 (business)days wait for Iphone 6 16gb SG.


____________________
Placed order: 9/27
Label Created: 10/4
EST Delivery : 10/6 by the end of day.
 
AaronL said:
Got a delivery date for tomorrow by the end of day.

If I get it tomorrow that makes a 5 (business)days wait for Iphone 6 16gb SG.


____________________
Placed order: 9/27
Label Created: 10/4
EST Delivery : 10/6 by the end of day.
Click to expand...

Yea theres no waiting for regular iphones, they are plentifully stocked. I could walk in my local tmobile and get one. Its the plus that is such a rare commodity, ESPECIALLY the 64gb space gray variant
 
jaxbrah said:
Yea theres no waiting for regular iphones, they are plentifully stocked. I could walk in my local tmobile and get one. Its the plus that is such a rare commodity, ESPECIALLY the 64gb space gray variant
Click to expand...

Where are you at that you can find the 6 in stock? In socal here and every model is nonexistent
 
jaxbrah said:
Yea theres no waiting for regular iphones, they are plentifully stocked. I could walk in my local tmobile and get one. Its the plus that is such a rare commodity, ESPECIALLY the 64gb space gray variant
Click to expand...

I think "plentiful" is a bit far fetched .. It's only just a shorter wait then the 6+ variants. ESPECIALLY for the unicorn 6+ 64gb SG ...
 
AaronL said:
I think "plentiful" is a bit far fetched .. It's only just a shorter wait then the 6+ variants. ESPECIALLY for the unicorn 6+ 64gb SG ...
Click to expand...


Not really. The regular 6 is plentiful in that there are more 6's manufactured than the 6 plus.
 
AaronL said:
I think "plentiful" is a bit far fetched .. It's only just a shorter wait then the 6+ variants. ESPECIALLY for the unicorn 6+ 64gb SG ...
Click to expand...

Im in baltimore and every tmobile ive been in since launch has had atleast 2 variants available. Usually the 16gb and 128gb 6's . Even on idevicetracker the map is littered.
 
Sent an angry and frustration-driven email to John Legere 18 hours ago, and just received a call back from the ERT. They assured me I would get my phone no later than the 26th of October, and they offered me $199.99 credit on my bill to cover the downpayment I paid for. They also waived the fee for the Wireless CellSpot Router and put it on overnight for free as well. Glad they gave me all of that, just still frustrated I have to wait over a month for my iPhone 6+ Silver 128GB..

----------
jaxbrah said:
Yea theres no waiting for regular iphones, they are plentifully stocked. I could walk in my local tmobile and get one. Its the plus that is such a rare commodity, ESPECIALLY the 64gb space gray variant
Click to expand...

No T-Mobile stores in my area have the 6 or 6+ in stock
 
Just to share my experiences:

IPhone 6 Plus 64 GB SG

09/15 ordered online. New customer.
09/20 hold on credit card
10/01 CC hold disappeared
10/02 Apology email
11/01 Expected delivery

IPhone 6 128 GB Gold

10/03 ordered online. CC charged.
10/04 Shipping label created
10/05 UPS picked up
10/06 Delivery
 
alpho said:
Sent an angry and frustration-driven email to John Legere 18 hours ago, and just received a call back from the ERT. They assured me I would get my phone no later than the 26th of October, and they offered me $199.99 credit on my bill to cover the downpayment I paid for. They also waived the fee for the Wireless CellSpot Router and put it on overnight for free as well. Glad they gave me all of that, just still frustrated I have to wait over a month for my iPhone 6+ Silver 128GB..

I sent an e-mail on Thursday and have had no such luck. Nobody has reached out to me. Weird

Here is the e-mail



On Thursday, October 2, 2014,
Hello,

My name is , and I just wanted to relay my experience with the roll out of the iPhone 6 plus, and the frustrations I have had. On the 12th of September I stayed up until 3 am to order the iPhone 6+. Obviously we know how bungled it became and I tried to order until 5 am. I had to be at work at 10 so I called it a night.

Later that morning I woke up early enough to be the first person to the store. We tried to enter the info, but the systems kept crashing and I was told they would call me back. After about four hours I called back to ask if any progress was made. The associate just laughed and told me all 6 plus were back ordered and it was a first come first served basis. This sent me over the edge, I never raised my voice or used profanity but the attitude the gentleman gave just made me more determined. I was informed I would get a call first thing in the morning on Saturday.

The next morning(Saturday), I was called by an associate at the store. He said he was ready to go all he needed was my credit card. I gave him the info and the system kept throwing my card out and saying that my address was wrong. We tried 3 times and to no avail. He said maybe it would work if I came back to the store. I left my work on my lunch break and went to the store. The associate tried again and it would not take my card. It kept saying my address was wrong. He told me it was a problem with my bank. I called my bank while outside the store. My bank informed me that my address was correct and that your systems never even pinged my account for info on the address. I informed the associate that my address was correct. He said there was nothing he could do and that I should contact customer service. This whole process took my entire break (1 hour).

After work that night I called customer service and was put into contact with someone who said she wouldn't stop until my situation was solved. After going through the same motions and about 45 minutes of trying to decipher my problem I was told she could not help me and I should go to the store... I took to facebook and asked a bunch of questions. That didn't seem to go anywhere I kept having to explain everything over again and nothing was made of it except for a more frustrating experience.

After 2 days not getting anywhere I called customer service and was put into contact with a representative named Isis. She seemed very knowledgeable and we called my bank to verify my address. My bank verified that my address was correct and that I was not lying. Isis told me that she was going to have to escalate my problem, and she would call me the next day. The next day I received a call from Isis and she informed me that she was given special permission for me to go into my local store and pay cash for the preorder and that because I had such a problem I would be able to skip lines on Friday and just pick it up in store.

Elated, I went to my local store and talked to the associate and she pulled up my account. My account did show the instructions for me to be able pay cash and pick up Friday. Another associate overheard the situation and laughed at me saying they wouldn't do it. The original associate told me she didn't know what to do, so she would need to get the manager. The manager came out, told me that Isis lied to me and she would not do what the instructions that I was told to do. She told me I would have to get into line like everybody else. I was dumbfounded. Why would someone tell me to go to the store and put cash down for a service you don't even offer. Wasting my time. The store manager was honestly rude, and typed for about five minutes making a note in my account. She only talked to me for about 1 minute.

I left the store not happy at all that my time was wasted even more. I posted to Facebook and was told I should just wait in line, but to call my store to check availability. I called my local store on Thursday the 18th. The associate said they would have the 6 plus and it was going to be limited. I decided to get in line at 8 o'clock at night on Thursday to be the first person to get the 6 plus. I waited all night on the advice of the associate only to be told at open that they in fact had no 6 pluses. WHAT?

I was finally able to be helped on the 22nd by customer service. They pretty much told me that the past was the past and that they would help me now. I ordered the 6+ 64g silver, but honestly this whole situation still has me very angry. I just want to know why my time means nothing. I was first in line on the 12th yet I am back ordered 6 weeks. I understand demand was high but I felt like I was told to jump through hoops like a circus lion and given no reward. It was beyond frustrating.
Click to expand...
 
Last edited:
alpho said:
Sent an angry and frustration-driven email to John Legere 18 hours ago, and just received a call back from the ERT. They assured me I would get my phone no later than the 26th of October, and they offered me $199.99 credit on my bill to cover the downpayment I paid for. They also waived the fee for the Wireless CellSpot Router and put it on overnight for free as well. Glad they gave me all of that, just still frustrated I have to wait over a month for my iPhone 6+ Silver 128GB..

----------



No T-Mobile stores in my area have the 6 or 6+ in stock
Click to expand...

i dont disbelieve you, im just saying i could go to tmobile first thing tomorrow morning and get any iphone i wanted thats not a 6+
 
I emailed Legere and got the call back from ERT today. Assured me it will ship sometime before 10/31, told me the reason my fiancee got hers first despite ordering 10 minutes after me was because she used JUMP and didn't offer any kind of bill credit. :(
 
gsmumbo said:
I emailed Legere and got the call back from ERT today. Assured me it will ship sometime before 10/31, told me the reason my fiancee got hers first despite ordering 10 minutes after me was because she used JUMP and didn't offer any kind of bill credit. :(
Click to expand...

I tried using jump to preorder. I had to order it under regular order, and they were like, " just bring your old phone into the store after you receive the new phone to use your jump". Ugh
 
Ugh, received an email saying my wife's 6 Plus order is postponed from October 20 to November 7. We are migrating from AT&T and we were asked to cancel Apple.com order which is set to arrive this week.

I realize T-Mobile isn't intentionally doing this, but my wife's current phone, iPhone 5s is dropping calls all the time (my iPhone 6 is doing fine, however). It was working perfectly fine on AT&T.
 
nutmac said:
Ugh, received an email saying my wife's 6 Plus order is postponed from October 20 to November 7. We are migrating from AT&T and we were asked to cancel Apple.com order which is set to arrive this week.

I realize T-Mobile isn't intentionally doing this, but my wife's current phone, iPhone 5s is dropping calls all the time (my iPhone 6 is doing fine, however). It was working perfectly fine on AT&T.
Click to expand...
Why would you cancel your order with T-Mobile that doesn't make any sense due to you could still migrate from att
 
alpho said:
Sent an angry and frustration-driven email to John Legere 18 hours ago, and just received a call back from the ERT. They assured me I would get my phone no later than the 26th of October, and they offered me $199.99 credit on my bill to cover the downpayment I paid for. They also waived the fee for the Wireless CellSpot Router and put it on overnight for free as well. Glad they gave me all of that, just still frustrated I have to wait over a month for my iPhone 6+ Silver 128GB..

I sent an e-mail on Thursday and have had no such luck. Nobody has reached out to me. Weird

Here is the e-mail


On Thursday, October 2, 2014,
Hello,

My name is , and I just wanted to relay my experience with the roll out of the iPhone 6 plus, and the frustrations I have had. On the 12th of September I stayed up until 3 am to order the iPhone 6+. Obviously we know how bungled it became and I tried to order until 5 am. I had to be at work at 10 so I called it a night. Later that morning I woke up early enough to be the first person to the store. We tried to enter the info, but the systems kept crashing and I was told they would call me back. After about four hours I called back to ask if any progress was made. The associate just laughed and told me all 6 plus were back ordered and it was a first come first served basis. This sent me over the edge, I never raised my voice or used profanity but the attitude the gentleman gave just made me more determined. I was informed I would get a call first thing in the morning on Saturday. The next morning(Saturday), I was called by an associate at the store. He said he was ready to go all he needed was my credit card. I gave him the info and the system kept throwing my card out and saying that my address was wrong. We tried 3 times and to no avail. He said maybe it would work if I came back to the store. I left my work on my lunch break and went to the store. The associate tried again and it would not take my card. It kept saying my address was wrong. He told me it was a problem with my bank. I called my bank while outside the store. My bank informed me that my address was correct and that your systems never even pinged my account for info on the address. I informed the associate that my address was correct. He said there was nothing he could do and that I should contact customer service. This whole process took my entire break (1 hour). After work that night I called customer service and was put into contact with someone who said she wouldn't stop until my situation was solved. After going through the same motions and about 45 minutes of trying to decipher my problem I was told she could not help me and I should go to the store... I took to facebook and asked a bunch of questions. That didn't seem to go anywhere I kept having to explain everything over again and nothing was made of it except for a more frustrating experience. After 2 days not getting anywhere I called customer service and was put into contact with a representative named Isis. She seemed very knowledgeable and we called my bank to verify my address. My bank verified that my address was correct and that I was not lying. Isis told me that she was going to have to escalate my problem, and she would call me the next day. The next day I received a call from Isis and she informed me that she was given special permission for me to go into my local store and pay cash for the preorder and that because I had such a problem I would be able to skip lines on Friday and just pick it up in store. Elated, I went to my local store and talked to the associate and she pulled up my account. My account did show the instructions for me to be able pay cash and pick up Friday. Another associate overheard the situation and laughed at me saying they wouldn't do it. The original associate told me she didn't know what to do, so she would need to get the manager. The manager came out, told me that Isis lied to me and she would not do what the instructions that I was told to do. She told me I would have to get into line like everybody else. I was dumbfounded. Why would someone tell me to go to the store and put cash down for a service you don't even offer. Wasting my time. The store manager was honestly rude, and typed for about five minutes making a note in my account. She only talked to me for about 1 minute. I left the store not happy at all that my time was wasted even more. I posted to Facebook and was told I should just wait in line, but to call my store to check availability. I called my local store on Thursday the 18th. The associate said they would have the 6 plus and it was going to be limited. I decided to get in line at 8 o'clock at night on Thursday to be the first person to get the 6 plus. I waited all night on the advice of the associate only to be told at open that they in fact had no 6 pluses. WHAT? I was finally able to be helped on the 22nd by customer service. They pretty much told me that the past was the past and that they would help me now. I ordered the 6+ 64g silver, but honestly this whole situation still has me very angry. I just want to know why my time means nothing. I was first in line on the 12th yet I am back ordered 6 weeks. I understand demand was high but I felt like I was told to jump through hoops like a circus lion and given no reward. It was beyond frustrating.
Click to expand...


Holy giant paragraph Batman!
 
ANTAWNM26 said:
Why would you cancel your order with T-Mobile that doesn't make any sense due to you could still migrate from att
Click to expand...


As I wrote earlier, I was asked to cancel an order with Apple.com, not T-Mobile, in order to get reimbursed for ETF.
 
Just thought I'd do my daily check in. Of course, there's nothing new to report but disappointment. It's gotta show up someday, right?
 
bigcstyle1 said:
This thread is on life support.......somebody pull the plug it's dead........smh just a few of us left
Click to expand...

That's a good thing, isn't it? I probably won't come to this thread very often once my phone arrives.

It's also Sunday so I'm sure most of these folks are enjoying their day off.
 
I find it ridiculous that T-Mobile is failing to send out orders to those who ordered before the 19th...when my order got the "cancelled for no reason" and I re-ordered on the 21st (Sun, so order got placed on Mon the 22nd) it will be 14 days since order to receive a 16GB 6+.

Crazy. When I talked to a rep at the store it didn't sound like T-Mobile prioritized orders placed by store reps over internet orders...
 
Tekjams said:
That's a good thing, isn't it? I probably won't come to this thread very often once my phone arrives.

It's also Sunday so I'm sure most of these folks are enjoying their day off.
Click to expand...

Also, there are several other new threads that are an offshoot of this one.
 
For reasons that would take up too much bandwidth to explain I have just ordered my phone via the solutions team on 10/4/14.

iPhone 6+ 128gb space grey.

Based on this thread I can only imagine when I will actually receive my phone. Maybe Christmas?

Order status simply says "backordered".
 
MacintoshJosh3 said:
For reasons that would take up too much bandwidth to explain I have just ordered my phone via the solutions team on 10/4/14.



iPhone 6+ 128gb space grey.



Based on this thread I can only imagine when I will actually receive my phone. Maybe Christmas?



Order status simply says "backordered".
Click to expand...


Probably mid to late November.
 
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