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T-Mobile.com preorder thread

ArmiG said:
Who are you all talking to? I tried getting a loaner and such but they say they can't and I'd have to buy a new phone but I can't do two EIP's on one line.

Ordered 9/19 6plus Silver 64gb. Current shipping date 11/24
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I don't think regular CSR's can authorize loaner phones and will basically tell you no or try to get you to go to a store and get a flip phone. ERT has more power but even they seem reticent to give out phones. I asked 2 separate ERT's for a loaner device and the best I got was an offer to sell me a refurbished iPhone 5 for 200 dollars. Then out of the blue I was called by the 3 day response team and when I asked her to get me a device running iOS for my web dev job, she got me an iPhone 5S that is shipping the next day. If I was more insistent I could have probably got her to send me a 6 or 6+ but I didn't want to press my luck and am happy with the 5S until my phone gets here. My best advice to you is escalate to higher levels of customer service, be insistent (especially since you ordered on the 19th!!!), and if you can't get the answer you want then just try again. I opened 3 separate ERT tickets until I got somebody who would give me a device.
 
I got an email early this week saving my order would ship on or before the 18th. Still nothing and I ordered a 64 Space Grey 6+ on the 9/16.

It still irks me that people on on the 17th, 18th, 20th, and 23rd who ordered the same phone has gotten theirs shipped already.

Now I check the tool this morning and I'm pushed back to the 28th, BULL ****!

So I sent off a fiery email this morning to the ERT.
 
thecrowtv said:
I got an email early this week saving my order would ship on or before the 18th. Still nothing and I ordered a 64 Space Grey 6+ on the 9/16.

It still irks me that people on on the 17th, 18th, 20th, and 23rd who ordered the same phone has gotten theirs shipped already.

Now I check the tool this morning and I'm pushed back to the 28th, BULL ****!

So I sent off a fiery email this morning to the ERT.
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Wow. I ordered the 20th 64 plus space gray
 
I have not been posting in here ...just watching.... but for the record I ordered on the 22nd at a local t mobile store, 64 gig space grey.... my status has been backordered and remains that way with the estimated delivery Nov 3rd.... many phone calls and talked to a ton of people including executive team... no answers other than they will notify me when it ships
 
Well, i just got a text saying that my order has been changed again, but this time it went back to what i originally had 11/10/2014.
I was excited to see that it was supposed to be for today, but i guess tmobile just doesn't know when any of these phones will actually ship.
 
havent received any notice from tmobile yet.. im hoping when i do it says thats it has been shipped
 
ArmiG said:
Who are you all talking to? I tried getting a loaner and such but they say they can't and I'd have to buy a new phone but I can't do two EIP's on one line.

Ordered 9/19 6plus Silver 64gb. Current shipping date 11/24
Click to expand...

Huh? I have 3 EIPs on one line currently o_O
 
Dates are like a yo-yo.

Ordered 9/30
Shipping set for 10/17
Changed to 11/24
Changed to 10/18
Changed to 10/27
Now it says order info hasn't been uploaded yet, check back tomorrow.

One time Order Status says one 6 64 GB Silver in stock but waiting on 6 64 GB Gold to ship, then says they will both ship in November, then both changed to in stock shipping by 10/18 the out of stock shipping 10/27.

I've never seen such a mess before.
 
from a public relations stand point I bet all of the carriers might consider not taking preorders and make apple do it all..... that would save them alot of headaches.... probably us too
 
in a way t-mobiles emails are cruel lol...you see it in your email... you get semi excited and have to read through several lines before you realize you are still doomed haha
 
Just got the 3rd tmobile " on or before 10/31/14" email. I always get so excited when I see the notification from them only to find out its nothing new
 
Just got an email from tmobile saying my order will ship on or before 10/25/2014. I looked on the tool page and it now says "awaiting more shipments from Apple. Expected ship date on or before 10/25/2014". Fourth time ship date has changed. Arrgh :mad:
 
carabobo said:
Just got the 3rd tmobile " on or before 10/31/14" email. I always get so excited when I see the notification from them only to find out its nothing new
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Same. When I received the notification that read "update on your T-mobile order" I got so damn excited for a minute. Only to read it and find it was nothing new. Just telling me my ship date has changed again, nbd. :(

It also doesn't help that everyday I see people at my work with the iPhone 6's and makes me want it so badly even more. /sigh.
 
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