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T-Mobile.com preorder thread
- Thread starter utahman130
- Start date
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My experience with T-Mobile
I just placed an order for an iPhone 6 Space grey 128 on Saturday at my local T-Mobile store. Just received a text saying its already been shipped out. Crossing my fingers everything goes well. Call Cr they said I should have it by the end of the week. Nothing updated on UPS's website yet.
I just placed an order for an iPhone 6 Space grey 128 on Saturday at my local T-Mobile store. Just received a text saying its already been shipped out. Crossing my fingers everything goes well. Call Cr they said I should have it by the end of the week. Nothing updated on UPS's website yet.
my I Phone Gold 6+ 64 GB ordered on 9/19 in-store still has not changed with a estimated delivery date of 10/31/2014. i guess that's a good thing since i have seen every get boosted up to 10/18 than back to their normal date bottom line is if you ordered after in October you will NOT receive your phone anytime soon, your on for a good wait just like we did !
I'm curious is the backorder depending on the model phone you ordered? Have you received a tracking number for your phone yet?
I've already received the tracking number. Granted my estimated delivery date is 10/28 but I can't picture them holding on to the phone for that long now that I've already received a tracking number. I know it's shipping from T-mobile Texas's facility.
Mantahoe
macrumors regular
yeah, i'm with you on that. Told them not to call if they're just repeating what we already know. It's ridiculous.
naesatt
macrumors regular
Yes, the 6's seem to be shipping much quicker than the +'s....sigh.....
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I'm sure you are right about that...I still gotta dream though, lol! 😀
The excitement is back!!! I wake up every morning and I'm like today is the day. If not, any day between tomorrow and the day the 6S+ comes out could be the day.
Email???
How do I email the CEO of T-Mobile? I've heard some of you have done it and have gotten better help.
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How did you e-mail him?
How do I email the CEO of T-Mobile? I've heard some of you have done it and have gotten better help.
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How did you e-mail him?
naesatt
macrumors regular
people who are ordering the regular 6. just go to the store and they have plenty of them.. this thread is should be edited to "6+ agony" lol
furbzv1
macrumors 68000
its been discussed and posted a number of times here.. just try to be as comprehending as you can while also showing your frustration
john.legere@t-mobile.com
Man I'm fed up with tmobile. Ordered the 17th of September in store, 6 plus 64gb Space Grey aka the unicorn. Received a $200 credit from ERT a few weeks ago. Friday night I get an email that my order couldn't be processed. I immediately called customer service and they "reprocessed" my order. Funny thing is, my tmobile and every csr says that the order is cancelled. I'm currently on the line with a very helpful csr and she's trying to get me transferred to her higher ups. Honestly I just want a straight answer. If I have to place another order I'm gonna feel like j2funny 😛 I'll be sure to keep you guys updated, and good luck to all.
Tekjams
macrumors regular
Same thing happened to me last week. Get a hold of your ERT as the CSR's won't likely be able to help. I got the email saying my order was canceled, sent an unfriendly email to John Legere. I then got a call from an ERT named Sharon telling me that my order was not actually canceled. Ok, cool. Less than half an hour later I got a call from another ERT named William who said that my order WAS canceled after all. He apologised, placed a new order, promised to send me a 16gb 6+ as a loaner, waived my down payment. And then the next day Sharon left me a voicemail saying it was not canceled and it was ready to ship. So I called William back and left him a voicemail. He called me back a few hours later to tell me that he had spoken with Sharon to clear things up and indeed my order was not canceled. They said I still had to pay the down payment but that they would credit my account for the same amount for the confusion.
TL;DR
Your order might not be canceled. Get a hold of an ERT.
chino303
macrumors regular
Sooooooooooo..... I just had the randomest thing ever happend to me 😀😀😀
I've been frustrated this whole weekend due to the fact that t-mobile hasn't shipped my beloved 6+ 64gb... Ok imma cut to the chase, I got a loaner 6+ 16gb Gold WITHOUT even asking for it at my door right after I got back from work!!!! Yup, ERT sent me one, and I didn't ask for it!😱 How about GREAT customer service! Way to go T-Mobile! Still not my 64gb, but I have a phone now!
Ok, I'm off to play with it, ttyl guys, I will report back!
I've been frustrated this whole weekend due to the fact that t-mobile hasn't shipped my beloved 6+ 64gb... Ok imma cut to the chase, I got a loaner 6+ 16gb Gold WITHOUT even asking for it at my door right after I got back from work!!!! Yup, ERT sent me one, and I didn't ask for it!😱 How about GREAT customer service! Way to go T-Mobile! Still not my 64gb, but I have a phone now!
Ok, I'm off to play with it, ttyl guys, I will report back!
naesatt
macrumors regular
This is without a doubt the most cluster ******* pre-order/ ordering process ever! In 2050 when the( I-eye) comes out, you will surely have to submit your DNA to secure a device to communicate with the outside world just in time for 2060 Thanksgiving. But it will be for not, because everyone in America will already be working 24hr a day from 2014 to get you that device! Ridiculous. This is hilarious, I'm pretty sure apple will purchase China. I'm not kidding!
