Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
My experience with T-Mobile

I just placed an order for an iPhone 6 Space grey 128 on Saturday at my local T-Mobile store. Just received a text saying its already been shipped out. Crossing my fingers everything goes well. Call Cr they said I should have it by the end of the week. Nothing updated on UPS's website yet.
 
my I Phone Gold 6+ 64 GB ordered on 9/19 in-store still has not changed with a estimated delivery date of 10/31/2014. i guess that's a good thing since i have seen every get boosted up to 10/18 than back to their normal date bottom line is if you ordered after in October you will NOT receive your phone anytime soon, your on for a good wait just like we did !
 
my I Phone Gold 6+ 64 GB ordered on 9/19 in-store still has not changed with a estimated delivery date of 10/31/2014. i guess that's a good thing since i have seen every get boosted up to 10/18 than back to their normal date bottom line is if you ordered after in October you will NOT receive your phone anytime soon, your on for a good wait just like we did !
I'm curious is the backorder depending on the model phone you ordered? Have you received a tracking number for your phone yet?
I've already received the tracking number. Granted my estimated delivery date is 10/28 but I can't picture them holding on to the phone for that long now that I've already received a tracking number. I know it's shipping from T-mobile Texas's facility.
 
I'm curious is the backorder depending on the model phone you ordered? Have you received a tracking number for your phone yet?
I've already received the tracking number. Granted my estimated delivery date is 10/28 but I can't picture them holding on to the phone for that long now that I've already received a tracking number. I know it's shipping from T-mobile Texas's facility.

Yes, the 6's seem to be shipping much quicker than the +'s....sigh.....

----------

my I Phone Gold 6+ 64 GB ordered on 9/19 in-store still has not changed with a estimated delivery date of 10/31/2014. i guess that's a good thing since i have seen every get boosted up to 10/18 than back to their normal date bottom line is if you ordered after in October you will NOT receive your phone anytime soon, your on for a good wait just like we did !

I'm sure you are right about that...I still gotta dream though, lol! :D
 
The excitement is back!!! I wake up every morning and I'm like today is the day. If not, any day between tomorrow and the day the 6S+ comes out could be the day.
 
sent an email to John Legere and the executive team today.
Technically is the second time that i get a delivery date and then they change it up on me at the last day.
 
Email???

How do I email the CEO of T-Mobile? I've heard some of you have done it and have gotten better help.

----------

sent an email to John Legere and the executive team today.
Technically is the second time that i get a delivery date and then they change it up on me at the last day.

How did you e-mail him?
 
people who are ordering the regular 6. just go to the store and they have plenty of them.. this thread is should be edited to "6+ agony" lol
 
Well, my case arrived for my 6+ (Spigen slim armor, red).

Holy crap the Plus is gonna be huge. I still haven't seen one in person. I can't wait!
 
Man I'm fed up with tmobile. Ordered the 17th of September in store, 6 plus 64gb Space Grey aka the unicorn. Received a $200 credit from ERT a few weeks ago. Friday night I get an email that my order couldn't be processed. I immediately called customer service and they "reprocessed" my order. Funny thing is, my tmobile and every csr says that the order is cancelled. I'm currently on the line with a very helpful csr and she's trying to get me transferred to her higher ups. Honestly I just want a straight answer. If I have to place another order I'm gonna feel like j2funny :p I'll be sure to keep you guys updated, and good luck to all.
 
Man I'm fed up with tmobile. Ordered the 17th of September in store, 6 plus 64gb Space Grey aka the unicorn. Received a $200 credit from ERT a few weeks ago. Friday night I get an email that my order couldn't be processed. I immediately called customer service and they "reprocessed" my order. Funny thing is, my tmobile and every csr says that the order is cancelled. I'm currently on the line with a very helpful csr and she's trying to get me transferred to her higher ups. Honestly I just want a straight answer. If I have to place another order I'm gonna feel like j2funny :p I'll be sure to keep you guys updated, and good luck to all.

Same thing happened to me last week. Get a hold of your ERT as the CSR's won't likely be able to help. I got the email saying my order was canceled, sent an unfriendly email to John Legere. I then got a call from an ERT named Sharon telling me that my order was not actually canceled. Ok, cool. Less than half an hour later I got a call from another ERT named William who said that my order WAS canceled after all. He apologised, placed a new order, promised to send me a 16gb 6+ as a loaner, waived my down payment. And then the next day Sharon left me a voicemail saying it was not canceled and it was ready to ship. So I called William back and left him a voicemail. He called me back a few hours later to tell me that he had spoken with Sharon to clear things up and indeed my order was not canceled. They said I still had to pay the down payment but that they would credit my account for the same amount for the confusion.

TL;DR
Your order might not be canceled. Get a hold of an ERT.
 
Sooooooooooo..... I just had the randomest thing ever happend to me :D:D:D

I've been frustrated this whole weekend due to the fact that t-mobile hasn't shipped my beloved 6+ 64gb... Ok imma cut to the chase, I got a loaner 6+ 16gb Gold WITHOUT even asking for it at my door right after I got back from work!!!! Yup, ERT sent me one, and I didn't ask for it!:eek: How about GREAT customer service! Way to go T-Mobile! Still not my 64gb, but I have a phone now!

VxImD4W.jpg


Ok, I'm off to play with it, ttyl guys, I will report back!
 
Sooooooooooo..... I just had the randomest thing ever happend to me :D:D:D

I've been frustrated this whole weekend due to the fact that t-mobile hasn't shipped my beloved 6+ 64gb... Ok imma cut to the chase, I got a loaner 6+ 16gb Gold WITHOUT even asking for it at my door right after I got back from work!!!! Yup, ERT sent me one, and I didn't ask for it!:eek: How about GREAT customer service! Way to go T-Mobile! Still not my 64gb, but I have a phone now!

Image

Ok, I'm off to play with it, ttyl guys, I will report back!

The nicest surprises are the ones you weren't expecting! Enjoy!:D
 
I sent an email today and got a call back from "Stephanie" at ERT .. She gave me the most scripted answers ever and basically just spent 5 minutes of my life ..
 
How do I see my expected ship date? I'm checking the order status but I don't see any mention of it.
 
This is without a doubt the most cluster ******* pre-order/ ordering process ever! In 2050 when the( I-eye) comes out, you will surely have to submit your DNA to secure a device to communicate with the outside world just in time for 2060 Thanksgiving. But it will be for not, because everyone in America will already be working 24hr a day from 2014 to get you that device! Ridiculous. This is hilarious, I'm pretty sure apple will purchase China. I'm not kidding!
 
This is without a doubt the most cluster ******* pre-order/ ordering process ever! In 2050 when the( I-eye) comes out, you will surely have to submit your DNA to secure a device to communicate with the outside world just in time for 2060 Thanksgiving. But it will be for not, because everyone in America will already be working 24hr a day from 2014 to get you that device! Ridiculous. This is hilarious, I'm pretty sure apple will purchase China. I'm not kidding!

Welcome to Chapple
 
ordered 9/20 64gb space gray got it today
 

Attachments

  • uploadfromtaptalk1413857903771.jpg
    uploadfromtaptalk1413857903771.jpg
    3.1 MB · Views: 105
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.