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T-Mobile: iPhone 6S/6S Plus Pre-Order Thread:
- Thread starter chino303
- Start date
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When you check with your order number do you include or not include the "S" in front?
64gb 6s + RG here with no ship date either. Checked just now when I got home. Ordered super early the 12th. *fart noise lol*
I don't get it, why would someone make a google doc to track t-mobile orders?
Probably more organized than TMo is .. Too soon. hah
Its a nice offer and gesture, though, to be honest. But seeing how this went last year, people get their phones tracking info and bounce out of this site till next year. It would be hard to keep it updated.
If someone wants to be brave to do it.
Order Number: S00614XXXX
Ordered @ 3:24am EST when the Preordering started, with JOD program. Existing customer.
Item: Apple iPhone 6s Plus - Rose Gold - 64GB
Status: Waiting for delivery confirmation on this device. We expect to have a shipping estimate for your order by 9/20
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It gives everyone an idea on what people have ordered and have an idea if they are in the next round of phones. It just allows people to input there order # (partial) and what they ordered and when and if its regular EIP Jump or JOD. Did it last year for Verizon. Makes it easier to see everyone status vs trying to find stuff.. I don't know how to set that up... lol 
It will help EVERYONE know where they stand by seeing others (all of ours) orders and see whats shipping and whats not...If that makes sense.
They may not all be phones of course, but likelihood is high that there's some in there. There's a few plane groups coming in soon and tonight so we can hope some rose gold +'s are in that to help some people get some updates.
Well, I just got off a a 40-minute phone call with T-Mobile, because I was getting the "Orders are not visible in this tool until 24 – 72 hours after they are placed. Please check back tomorrow to view your order status." on the status page.
I have nothing good to report, I was transferred to the "special iPhone order team" after the initial CSR was curious as to why my EIP signature still said "pending" (she had me visit the agreement page again). The "special" team member basically told me the same thing, "Uhmmmm..... It just says pending because we haven't processed it yet". Since the first rep had me visit the page, it reset my signature time to today (when I had originally signed around 1am on the 13th).
The special team member told me "the customers that have been sent texts/emails that have been calling in have more information than we actually do so just watch your notifications".
The CSR's I spoke to were nice as always with T-Mobile, but this is the first time where they have not been helpful at all. I may be being overly tenacious, and was hoping that a CSR would just reaffirm that orders are being processed and seeing "Orders are not visible in this tool until 24 – 72...." was still common, but the CSR's seemed as bamboolzed as I was as to why I was still receiving this message, and why my EIP was still pending after it had been signed a week ago.
tl;dr : If you are still seeing "Orders are not visible in this tool until 24 – 72 hours after they are placed. Please check back tomorrow to view your order status.", call in. Though at this point I feel like I'm the only one.
I have nothing good to report, I was transferred to the "special iPhone order team" after the initial CSR was curious as to why my EIP signature still said "pending" (she had me visit the agreement page again). The "special" team member basically told me the same thing, "Uhmmmm..... It just says pending because we haven't processed it yet". Since the first rep had me visit the page, it reset my signature time to today (when I had originally signed around 1am on the 13th).
The special team member told me "the customers that have been sent texts/emails that have been calling in have more information than we actually do so just watch your notifications".
The CSR's I spoke to were nice as always with T-Mobile, but this is the first time where they have not been helpful at all. I may be being overly tenacious, and was hoping that a CSR would just reaffirm that orders are being processed and seeing "Orders are not visible in this tool until 24 – 72...." was still common, but the CSR's seemed as bamboolzed as I was as to why I was still receiving this message, and why my EIP was still pending after it had been signed a week ago.
tl;dr : If you are still seeing "Orders are not visible in this tool until 24 – 72 hours after they are placed. Please check back tomorrow to view your order status.", call in. Though at this point I feel like I'm the only one.
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Make sure you're using https://explore.t-mobile.com/order-status this page not the search inside your account info page.
Well, I just got off a a 40-minute phone call with T-Mobile, because I was getting the "Orders are not visible in this tool until 24 – 72 hours after they are placed. Please check back tomorrow to view your order status." on the status page.
I have nothing good to report, I was transferred to the "special iPhone order team" after the initial CSR was curious as to why my EIP signature still said "pending" (she had me visit the agreement page again). The "special" team member basically told me the same thing, "Uhmmmm..... It just says pending because we haven't processed it yet". Since the first rep had me visit the page, it reset my signature time to today (when I had originally signed around 1am on the 13th).
The special team member told me "the customers that have been sent texts/emails that have been calling in have more information than we actually do so just watch your notifications".
The CSR's I spoke to were nice as always with T-Mobile, but this is the first time where they have not been helpful at all. I may be being overly tenacious, and was hoping that a CSR would just reaffirm that orders are being processed and seeing "Orders are not visible in this tool until 24 – 72...." was still common, but the CSR's seemed as bamboolzed as I was as to why I was still receiving this message, and why my EIP was still pending after it had been signed a week ago.
tl;dr : If you are still seeing "Orders are not visible in this tool until 24 – 72 hours after they are placed. Please check back tomorrow to view your order status.", call in. Though at this point I feel like I'm the only one.
Google "T-Mobile Order Status" and then enter your info. Same result?
Well, I just got off a a 40-minute phone call with T-Mobile, because I was getting the "Orders are not visible in this tool until 24 – 72 hours after they are placed. Please check back tomorrow to view your order status." on the status page.
I have nothing good to report, I was transferred to the "special iPhone order team" after the initial CSR was curious as to why my EIP signature still said "pending" (she had me visit the agreement page again). The "special" team member basically told me the same thing, "Uhmmmm..... It just says pending because we haven't processed it yet". Since the first rep had me visit the page, it reset my signature time to today (when I had originally signed around 1am on the 13th).
The special team member told me "the customers that have been sent texts/emails that have been calling in have more information than we actually do so just watch your notifications".
The CSR's I spoke to were nice as always with T-Mobile, but this is the first time where they have not been helpful at all. I may be being overly tenacious, and was hoping that a CSR would just reaffirm that orders are being processed and seeing "Orders are not visible in this tool until 24 – 72...." was still common, but the CSR's seemed as bamboolzed as I was as to why I was still receiving this message, and why my EIP was still pending after it had been signed a week ago.
tl;dr : If you are still seeing "Orders are not visible in this tool until 24 – 72 hours after they are placed. Please check back tomorrow to view your order status.", call in. Though at this point I feel like I'm the only one.
Did you double check your order number?
Does it start with S0063xxxx?
If not, can you post the first 5 digits?
Using https://explore.t-mobile.com/order-status
Check, double-checked, copied & pasted directly from T-Mobile e-mail.
Starts with S006
Have checked in Safari, Chrome, and Opera browsers, in case I'm getting some kind of cached result.
Ordered the 12th at 9pm, signed and received confirmation of signed agreeement the 13th at 3am
Pretty sure my order is in purgatory.
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Your not the only one I'm in the same boat.Well, I just got off a a 40-minute phone call with T-Mobile, because I was getting the "Orders are not visible in this tool until 24 – 72 hours after they are placed. Please check back tomorrow to view your order status." on the status page.
I have nothing good to report, I was transferred to the "special iPhone order team" after the initial CSR was curious as to why my EIP signature still said "pending" (she had me visit the agreement page again). The "special" team member basically told me the same thing, "Uhmmmm..... It just says pending because we haven't processed it yet". Since the first rep had me visit the page, it reset my signature time to today (when I had originally signed around 1am on the 13th).
The special team member told me "the customers that have been sent texts/emails that have been calling in have more information than we actually do so just watch your notifications".
The CSR's I spoke to were nice as always with T-Mobile, but this is the first time where they have not been helpful at all. I may be being overly tenacious, and was hoping that a CSR would just reaffirm that orders are being processed and seeing "Orders are not visible in this tool until 24 – 72...." was still common, but the CSR's seemed as bamboolzed as I was as to why I was still receiving this message, and why my EIP was still pending after it had been signed a week ago.
tl;dr : If you are still seeing "Orders are not visible in this tool until 24 – 72 hours after they are placed. Please check back tomorrow to view your order status.", call in. Though at this point I feel like I'm the only one.
Welcome to the panic room. Please ground yourself to the computer with any professional grounding equipment you have.
I'm hoping we get some kind of update this weekend, but with Saturday and Sunday not being business days, I don't have much hope.
New customer switching from Verizon to T-mobile. Ordered 5 phones Saturday late afternoon.
Yesterday, for the 6s Plus and the rose gold the status was " We expect to have a shipping estimate for your order by 9/20"
The rest stated "ready to ship buy 09/24/2015" but there was a note saying they would not ship till the rest of the order was filled.
I was very worried that I would have to wait a long time to get all my phones
Checked again today and got this
View attachment 582930
Looks like your going to be happy on launch day, since your coming from Verizon it is possible that you will have a weaker signal at your house depending on your location. I figured I'd let everyone know that doesn't already, but Every T-mobile account is eligible to rent for free an LTE signal booster or free Wi-Fi Cell spot router. It's a maximum limit of one per account, but they do sell them separately (the LTE Booster isn't cheap) so keep that in mind when requesting one. They are free to rent and the only thing you have to pay when you visit the store is a small deposit.
I have the LTE booster and it has definitely helped alot with my iphone 5' service in my house. I used to get only 1 bar near the window and that's where i kept my phone most of the time, but now that is no longer needed since i rented the lte booster i now average 3-4 bars all the time. If you get at least 1 bar inside your house get the lte booster; however, if you live outside of the coverage area or you cant get at least 1 bar within your house then your better off with the cell spot router. The router isn't really anything special other than its being an AC1900 router that prioritizes wifi calls. If you already have an equivalent type of router then all you need to do is create priority settings for your phones for wifi calling.
Here are the links for anyone's that's interested.
https://support.t-mobile.com/docs/DOC-14947
https://support.t-mobile.com/docs/DOC-15754
yep. I have 2 of the boosters from Tmo.
I don't think they'll be useful anymore now that I have wifi calling on any device even with the iphone turned off or without coverage (ios9/el capitan)
Two? They told me it was a max of one lol. Maybe they changed their policy. The reason I choose the booster of the router was because of the lte being boosted. I went from 10mb down to 30mb down in my house. Since I work from home internet is very important and the booster allows me to have Internet of for some reason my cable internet goes out. In Florida we ge a lot of rain and storms which tends to cause the Internet to go out and the booster allows me to have access to it.
I also added to backup battery's to the power supply's this way I can still use the Internet on my laptop of the power cuts out for a short time. LTE access is the main reason I wanted the booster.