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Carrier T-Mobile Uncarrier Mess

dr.devious said:
Just got a call from the local T-Mobile Store manager, he explained that their Corporate Accounts rep managed to secure a full refund minus service used for the week and restocking fees for the devices.

Great outcome, it only took an exorbitant amount of time to get results. The local store was responsive and empathetic to the situation. Unfortunately the same can't be said of anyone at Customer Service, the CEO's office, or the people who do T-Mobiles customer service via Twitter.
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Not to be Debbie downer but my store charges $80 per device restocking fee. Hope they aren't going to try that

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617aircav said:
Glad it ended well but you should not have had to go through all that to get back what's rightfully yours.

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I see $45 for data only. That's is not the total cost.
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Better link or just browse the site.

http://www.att.com/shop/wireless/data-plans.html#fbid=7sMu2JMvtJp
 
rockitdog said:
Oh but according to T-Mobile it is illegal. Section 18 in their Terms and Conditions, even though it doesn't explicitly state this, it says it's illegal to re-sell their devices for "profit" who in their right minds would buy a used device from me for more than they could buy it new from T-Mobile for.

I bought and paid off several devices on their EIP plan and their legal department contacted me and stated that "at least 5 devices are now active on other users accounts" and I said yes, thats call capitalism. They also accused me of buying 5 devices and never haved used them on my account but rather have re-sold them right away! That is 100% wrong and false!

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I was contacted by their legal department and informed of this. What I typically was buy a phone, use it for a given amount of time and then would post it for sale on CL. I'd then take the money pay off the EIP and then open a new EIP which i thought was totally ok. My account was never past due or in any other kind of trouble. I only ever had one open EIP at a time. This is such BS!

I can't be the first person this has ever happened to!

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Be careful, their legal department would say otherwise!
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Wait... you were buying phones to resell them for a profit and T-Mobile caught you doing so? How many phones did you buy and in what period of time? I guess this no contract thing can go both ways. Didn't think about that.
 
dr.devious said:
Need some advice on how to deal with this situation...

Last week my family switched our 4 lines to T-Mobile through their "Uncarrier" deal. We traded in our 4 AT&T iPhones and were given $620 to put towards T-Mobile phones. We chose 4 T-Mobile iPhones. We subsequently had terrible service around Reno and my iPhone 5S could not get service at our home. After trying another 5S, I still could not get service around the house, and the store said my only other choice would be to choose an Android phone. Consequently, I returned our phones to T-Mobile and ported our numbers back to AT&T.

T-Mobile is now telling me that I lost the $620. :mad:
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You should be mad. What is worse, although I haven't been in your situation, I certainly have been in some situations requiring flexibility, and, my nearest T-Mobile store has been very flexible and generous. I don't think you are up against T-Mobile policy; it just sounds like your local store is a dud.

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dr.devious said:
Just got a call from the local T-Mobile Store manager, he explained that their Corporate Accounts rep managed to secure a full refund minus service used for the week and restocking fees for the devices.

Great outcome, it only took an exorbitant amount of time to get results. The local store was responsive and empathetic to the situation. Unfortunately the same can't be said of anyone at Customer Service, the CEO's office, or the people who do T-Mobiles customer service via Twitter.
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Didn't see your latest post. Looks like they came through after all.
 
ricktat said:
This thread keeps talking about Carrier contract vs. Finance Contract and how T-Mobile is the new messiah.

The benefit of not having a contract is that you can leave/switch anytime that you want. But with either carrier, there really isn't a savings if you do that. I was showing that if you leave after 1 month it will still cost you the same amount.

ATT NEXT with no contract and T-Mobile Jump both end up costing nearly the same if you keep the phone longer.

ATT Next $30 X 20 payments= $600
Least expensive monthly service $45 unlimited with 300mb

TMob JUMP $25 X 24 payments = $600
Least expensive monthly service $50 unlimited with 500mb

For me, I trade every year or less. I take what contract discounts that I can get and sell the phone when I get a new one. So far this has been the least expensive way for me.

These new programs increase their profits and that's why they do them.
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I see what you are doing but you can't compare 300mb to 500mb "unlimited" data. AT&T will charge you $20 for additional 300mb if you go over. That brings it to $65 and not $45. Sure you can try to not go over and avoid the extra charge but with sometimes wifi signals getting lost and people not realizing it, it's really easy to go over 300mb. But again, I understand your reasoning.

I still prefer no "contract" compared to 2 yr contract. I buy my phones right away so no worrying about fulfilling my contract. Besides, I think if all carriers get rid of subsidies, manufacturers will have to compete on price a bit. Apple won't since they never compete with price.
 
keitarou said:
I see what you are doing but you can't compare 300mb to 500mb "unlimited" data. AT&T will charge you $20 for additional 300mb if you go over. That brings it to $65 and not $45. Sure you can try to not go over and avoid the extra charge but with sometimes wifi signals getting lost and people not realizing it, it's really easy to go over 300mb. But again, I understand your reasoning.

I still prefer no "contract" compared to 2 yr contract. I buy my phones right away so no worrying about fulfilling my contract. Besides, I think if all carriers get rid of subsidies, manufacturers will have to compete on price a bit. Apple won't since they never compete with price.
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True AT&T overages are a sin. Having to pay another $20 for going over by 1 mb is disgusting. To stay within that 300mb means turning data off a lot. You can't have data on all the time as that odd email, facebook browsing, can easily tip you over. Throttled data is better than an outrageous overage price.
 
You're getting what you pay for with the "Uncarrier"

That not only applies to the quality of the cell service, but the quality of the customer service as well.

When I walk into a T-Mobile store I can see the stark contrast in professionalism and appearance compared to a Verizon store.

Also a great deal of T-Mobile's CSR's are based in foreign countries while everytime I call Verizon I get someone right here in the US.
 
keitarou said:
Do you mind posting more detail to this? If this is true, T-Mobile will go down. It's not illegal to sell "MY" phone. There is not such thing as "Their device" when I paid full price for it.
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Sorry for the late replay, I was in timeout/ suspended because I called someone on here "clueless" :rolleyes:. T-Mobile's legal team told me that according to their terms and conditions #18, section F that you are prohibited from re-selling their devices. If I had the financial means I would hire an attorney and fight them on this. They provided copies of my CL ads and said that what I did was not allowed (even it you read the Ts&Cs #18, dec. F it does not state this.)

At the end of the day I am now a Verizon customer and there wasn't much I can do about it. The Minnesota Attorney General's office was helping me work with them and T-Mobile even turned down their request for mediation so I could have my time to state my case and explain myself. So screw them!
 
rockitdog said:
Sorry for the late replay, I was in timeout/ suspended because I called someone on here "clueless" :rolleyes:. T-Mobile's legal team told me that according to their terms and conditions #18, section F that you are prohibited from re-selling their devices. If I had the financial means I would hire an attorney and fight them on this. They provided copies of my CL ads and said that what I did was not allowed (even it you read the Ts&Cs #18, dec. F it does not state this.)

At the end of the day I am now a Verizon customer and there wasn't much I can do about it. The Minnesota Attorney General's office was helping me work with them and T-Mobile even turned down their request for mediation so I could have my time to state my case and explain myself. So screw them!
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That language is so vague. "for profit" means you sold the phones for more than what you paid. If you sell for less than what you paid T-Mobile, how do you profit? This just tells me that I should not use JUMP or EIP from T-Mobile. I can buy a Nexus from google or iPhone from Apple unlocked and it's not a T-Mobile device. Thanks and I hope you write John Legere and what his company is doing. Post it all over the web as well.
 
keitarou said:
That language is so vague. "for profit" means you sold the phones for more than what you paid. If you sell for less than what you paid T-Mobile, how do you profit? This just tells me that I should not use JUMP or EIP from T-Mobile. I can buy a Nexus from google or iPhone from Apple unlocked and it's not a T-Mobile device. Thanks and I hope you write John Legere and what his company is doing. Post it all over the web as well.
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Absolutely!

Raise your hand if you are willing to buy a used phone from me for more than you can go to T-Mobile and buy the same phone brand new for? Any takers??
 
That's crazy to me that they decided to cancel your account for such a lame reason. Myself and several other people I know have sold phones that were still on EIP for various reasons. Seems like someone wanted to get rid of you and found a terrible loophole in order to justify doing it. That's a major hassle too being unexpectedly forced to switch all your lines to another carrier.
 
keitarou said:
That language is so vague. "for profit" means you sold the phones for more than what you paid. If you sell for less than what you paid T-Mobile, how do you profit? This just tells me that I should not use JUMP or EIP from T-Mobile. I can buy a Nexus from google or iPhone from Apple unlocked and it's not a T-Mobile device. Thanks and I hope you write John Legere and what his company is doing. Post it all over the web as well.
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"For profit" in that sense doesn't mean you actually made a dime. It means you used t-mobile as a piggy bank for a 0% loan, got rid of the phone for a fee and paid off the balance.

I think that is what t-mobile is referring to.

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CEmajr said:
That's crazy to me that they decided to cancel your account for such a lame reason. Myself and several other people I know have sold phones that were still on EIP for various reasons. Seems like someone wanted to get rid of you and found a terrible loophole in order to justify doing it. That's a major hassle too being unexpectedly forced to switch all your lines to another carrier.
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Now you know t-mobile is actually reviewing such matters.
 
thehustleman said:
We've already established that it's no contract only if you don't finance the phone and just buy it outright. Otherwise, yes it's a contract, not an annual contract, but until the phone is paid off, you cannot cancel service without being hit with a huge payment.
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Yeah, you can't just walk away without paying for the device. You also can't return it, even if the return was 30 days, a lot can happen to a phone in 2 months.

If you want to walk away from the subsidization, ie they gave you a phone on credit and expect you to pay it off, sell the phone and pay it off. Not to mention you can at any time, pay off the phone. Then end the contract and keep the phone.

It's financing.
 
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