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Tale of 6 Replacements

I hate it when people treat you like YOU have a problem because you're getting a product that doesn't work as advertised.

I guess a lot of people here would just live with a defective device instead of getting what they paid for.

There's nothing wrong with the OP... he just isn't getting what he paid for and he's just looking for a way to get a good iPhone.

I was fortunate with my replacement iPhone that it doesn't have any issues, but it seems hard to find an iPhone without issues and that's just not right.
 
imacuser12 said:
This is my lack of confidence with Apple products speaking after my experience with iPhone(s).

For Example -

- Every Macbook pro/keyboard has a capslock issue.
- Every Macmini has a loose cable problem.
- Every Mighty mouse has scrolling issues.

Airport extreme is fine till now.





Do you agree with my above examples?

My point is that at one moment you have extreme confidence on Apple's service and just at the peak all of this looks meaningless.
Click to expand...

I've never owned a MacMini or had a problem with one of my Mighty Mice, but your mention of the MacBook Pro Caps Lock issue has peaked my attention.

When I upgraded my MacBook Pro to a Unibody MacBook Pro I did notice a noticeable difference in the functionality of my Caps Lock. I looked into it and learned that Apple had purposely decreased the sensitivity of the Caps Lock button to only recognize a purposeful press. They had received complaints of a lot of accidental Caps Lock presses and had made the change accordingly.

I think all that often people mistake innovation, for glitches.
 
Mobster Sauce said:
I hate it when people treat you like YOU have a problem because you're getting a product that doesn't work as advertised.

I guess a lot of people here would just live with a defective device instead of getting what they paid for.

There's nothing wrong with the OP... he just isn't getting what he paid for and he's just looking for a way to get a good iPhone.

I was fortunate with my replacement iPhone that it doesn't have any issues, but it seems hard to find an iPhone without issues and that's just not right.
Click to expand...


I want to send a picture of current iPhone that was replaced on 12th of Feb - the rubber between the glass and silver line is **Missing**

I sincerely think that Apple sends faulty iPhones for replacements.

xbuddycorex said:
I've never owned a MacMini or had a problem with one of my Mighty Mice, but your mention of the MacBook Pro Caps Lock issue has peaked my attention.

When I upgraded my MacBook Pro to a Unibody MacBook Pro I did notice a noticeable difference in the functionality of my Caps Lock. I looked into it and learned that Apple had purposely decreased the sensitivity of the Caps Lock button to only recognize a purposeful press. They had received complaints of a lot of accidental Caps Lock presses and had made the change accordingly.

I think all that often people mistake innovation, for glitches.
Click to expand...

OK, Here I explain this again -

When I had my first MBP 13", I noticed this Capslock issue - checked with Apple guy and he said it was probably a glitch. I hardly use capslock so didn't bother. But this iPhone problems really makes me think.

Now that i know this is not an issue, I have another reason to brag about MBP and Apple products.

Might mouse - worst product Apple has ever made. Period.
 
imacuser12 said:
[This is my Story with AppleCare and I'm looking for suggestions for how to deal with them further]

Yes, my 3GS has been replaced with a refurbished replacement unit 6 times in less than 1 year. Every iPhone from the new, I got, had a different problem+1. Currently the iPhone I'm using, vibrates on touch!

Here's everything in points:

- AppleCare refuses to do something about these phones and gives only option to get replaced with another faulty refurbished unit.
- Last refurbished 3GS had a faulty glass which was visible, but Apple Service guy refused to address that as he felt it was 'minor' issue.
- Last time when I was on phone with AppleCare, the Customer Relations Guy told me about the service Apple offers in India is only on Software and hardware is taken care by local service people. Seriously?
- After talking on phone and hearing the same answers, I tried to get out something different from CR guy and he shockingly said 'go file a law suit'!!! (I have the case number if that helps to track the CR)
- Another CR calls me and tells me to follow some diagnostic steps to check if the problem is with software. Makes me restore the iphone from a fresh account on my mac.
- After doing this for more than an hour, she tells me that this is a hardware issue and phone gets disconnected. Blank. I can not get to call back on the same number. Emailed her 4 times, but no response.
- 1 Another issue with Apple I've faced was worse, Apple was to refund me some amount. They called me and asked for my bank account details to wire transfer funds. It's been ONE year now. (Still have case number)

I'm just loosing confidence on Apple now. And it's important to me because only computers and accessories I have in my office is Mac, iPad, iPhone, iPod Touches and Airport Extreme. Every device has some or the other problem out of the box. Mine is a startup company and is self funded, not that rich to ignore the problem AppleCase is creating for me.

What can I do now?
Is Apple only selling stuff in India and avoiding denying warranty? I've somehow started to feel that it's my fault to ask for 'warranty'.

Thanks Apple, you don't Care! I don't have time to file a lawsuit though.
Click to expand...

You gotta be kidding me... 6? Really? ..............Really?
 
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