That is so true. Companies do not train their employees properly, or at all on this issue. I go to a yogurt shop called yogurtland who has their own app that you can load money on and then their scannerrs scan a barcode displayed on your phone. They do this for loyalty rewards too. The employees understand this for the royalty rewards, but are absolutely perplexed that you can pay that way too. Possibly because it stupidly takes a second scan rather then show them a balance available on their side of the register, but still, train your employees! Especially when it is your own app not a third party solution! Geez!
Since all of that they have got on board and added their card to Wallet, which the employees seem to understand a bit better but I will need more research data (i.e. yogurt) to confirm. I should try with my watch next time. That will REALLY blow their minds and confuse them...lol.
Strangely during Black Friday I was able to purchase THOUSANDS of dollars of appliances at JCPenny with no pin or signature. I guess they had my signature on the delivery agreement though it felt odd walking out of there having spent so much with so little verification.