Your not lying to a mom and pops shop do what you feel is right.. Let me ask you this will you be happy if you tell the truth and they say NO leaving you with a damage computer or lie and take a chance with it and get it fixed? To be honest if you have the money laying around to buy a new one then why make this post and just buy one on the other hand if your scratching penny's together to get by then I guess you have no choice.. Jmo
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Tell the truth or lie? Applecare...
- Thread starter Moshe1010
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Sorta.
I've been reading this thread for a while now and I am waiting for someone to mention the obvious.
So far nobody seems to notice the elephant in the room.
Fascinating.
It was posted a bit tongue and cheek. Sure it isn't the end all of why a product is priced at the level it is, but it most certainly does play a role in it. Also, you should really see what is lost on an annual basis before you say that it is a drop in the bucket. It is a lot more than you think...
Or they email your supervisor and your company's BoD. And it turns out they don't want a petty bully representing the organization this way. And you sue them (of course) for wrongful termination. Probably it settles. But then you learn how that reputation helps your job search.
Or a less dramatic version of the above -- which you probably won't recognize is happening to you, because subtlety isn't your thing. And the more you flip out, the deeper you dig yourself.
It sounds like you think you have it all figured out. "Winning!" So you keep it up, and keep pushing the boundaries. However you may want to consider whether you're on a trajectory that ends well.
Hey guess what? I'm the top gun at my company, and there's a reason for that - I started it with my bare hands. Good luck finding the board. If you do, let me know who they are because I certainly haven't hired them.
And you mention the EXACT problem with Generation Y. Nobody is willing to push the boundaries. Everyone's happy in their bubble of niceness.
They're happy going to whole foods where everyone is so pleasant. They're happy going to the Apple Store where everyone is so nice to them. They're happy getting likes on Facebook after posting they sneezed and having 5,000 friends who only exist on Facebook. They're happy dressing like garbage going to job interviews half prepared because they think a smile and being nice will get them in.
My generation has learned to be content with mediocrity. They've learned to just accept whatever comes their way and do whatever anyone tells them.
If you want to be successful, you must have a SPINE, willing to PUSH the boundary to the hilt, cross all lines, break any rules, follow your OWN path, and do anything it takes to get there.
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I disagree with this. This only works when you piss of all of your customers.
But businesses have the ''right'' to fire customers. Believe me, my job has had some clients fired even though they had multi-million dollar accounts. And one customer doesn't make a difference, especially in the grand scheme of things. If they are less than 1% of your base and they are costing you money....it doesn't make sense to keep them.
Employees aren't necessarily ''replaceable'' and I'm not sure where this fallacious argument keeps coming up. Especially at places that require a higher level of skill. Not having high skilled workers can cost you more than your customers. Apple is a prime example of this.
Robin Hood is a heroic outlaw and did something good for others. But in OP's case, even if we assume that Apple is an evil rich, it's just simple "two wrongs don't make a right" in my opinion. It's not like it's a lie for someone else's sake.
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Having worked previously as a tech, this tactic does not work at all. You might think that it works everytime but the truth is, NO. They may do a one-off repair for you just to keep you quiet but your profile is already marked. And your rant/tactic will surely be used as an example of bad customers and be the laughing stock of the company.
I know how you define it- "True success equals happiness, good relationships with people, and quality time with those you love."
I'm glad most people are happy with that definition of "success"
And degrade the teller because they gave you the wrong mix of pennies and nickels no doubt.
I have seen this scenario happen for real. Coworker at a Fortune 500 company made a huge stink at a rental car place because he didn't think the corporate discount was high enough for the personal-use rental whe was trying to book. They called the police and reported it back to our company (he used our company name in his threats) and he was walked out and blacklisted the next day. Never to be hired again at the largest company in the industry he worked in. He never really recovered from that incident, ended up substitute teaching at a local high school. So your example wasn't all that far-fetched.
Haha I love how people are talking about morality and being "honest" to the richest company in the world that operates on 40% margins, and has near 200 billion dollars in the bank.
Trust me you have already "paid" for that repair 10 times over. If you want to talk about morality then whose wrong...the customer that lies to get a free repair done on a 3k notebook that broke due to one fall with no external damage, or the company that would refuse that repair when they have enough money in the bank and then some to repair every notebook for every apple user for life?
Morality goes both ways and is relative.
Trust me you have already "paid" for that repair 10 times over. If you want to talk about morality then whose wrong...the customer that lies to get a free repair done on a 3k notebook that broke due to one fall with no external damage, or the company that would refuse that repair when they have enough money in the bank and then some to repair every notebook for every apple user for life?
Morality goes both ways and is relative.
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There is nothing dishonest about being profitable or successful.
Simply not true.
How much money Apple (or any company) has is irrelevant. Apple warranty and AppleCare provides protection against manufacturing defects, not damage from accidents, as they clearly and honestly state in their terms and conditions. If Apple failed to live up to the AppleCare agreement, it would be their fault. If a customer seeks to defraud Apple by lying about damage, that is the customer's fault. It makes no difference how much money either party has, but rather the terms that both parties agreed to.
How old is the machine? Your credit card may cover accidental damage for 90 days.
Well, eventually I had to get some bolts to fill up the one that was missing when the laptop fell down and also to take out a bolt that got inside in an angle due to the hit (which left a mark around the bolt opening - looks like minor scratches though not sure if Apple would say it was ever dropped).
Anyway, I told the guy who took out all the bolts anyway to take out the one that got in in an angle, to check if the battery works. He pull the plug of the battery out and in and haven't seen anything special. Tried to power it up without power and the computer worked although it showed a charger sign like it has 0% battery. When we plugged in the charger I had 99% battery - which was weird. I let it go to 10% and now I charge it again - everything seems normal so far. I tried to run an hardware diagnostic test and nothing showed up - does it mean that I'm good or should I go to Apple anyway to check it out?
The only "problem" right now that it's probably impossible to play it dumb since the bottom of the laptop doesn't have a complete seal - you can press the aluminum a little bit in/out - I guess it's from the bolt that got inside in an angle and since then the hole got wider so it creates some vacuum in between the logicboard and the aluminum cover.
Anyway, I told the guy who took out all the bolts anyway to take out the one that got in in an angle, to check if the battery works. He pull the plug of the battery out and in and haven't seen anything special. Tried to power it up without power and the computer worked although it showed a charger sign like it has 0% battery. When we plugged in the charger I had 99% battery - which was weird. I let it go to 10% and now I charge it again - everything seems normal so far. I tried to run an hardware diagnostic test and nothing showed up - does it mean that I'm good or should I go to Apple anyway to check it out?
The only "problem" right now that it's probably impossible to play it dumb since the bottom of the laptop doesn't have a complete seal - you can press the aluminum a little bit in/out - I guess it's from the bolt that got inside in an angle and since then the hole got wider so it creates some vacuum in between the logicboard and the aluminum cover.
Seriously, just take the middle path man. It'll probably be the easiest solution for you.
1. Go in there
2. Tell the Genius the problem
3. If he asks whether you dropped or damaged it say "No never..."
4. And go from there. Just act like you don't know what he's talking about.
5. If he says you'll have to pay, either a) pay and fix it b) buy a new one c) walk out and figure out another plan like selling this one on eBay, etc.
I would take a different approach, but you seem like a nice guy. So, that's my honest suggestion for ya.
So in your ideal world everybody would walk around doing whatever it takes to fulfill all their desires, no matter what? Just think about that for a second, applying a 10 year olds logic. OR read up on Immanuel Kant for a real account of why ethics is not subjective, and how that is grounded in actual logic and not this egotistical nonsense.
Having a SPINE means you have to PUSH your ego aside because you have a deeper understanding of how you and your actions relate to a world where other peoples experience of it matters as much as your OWN.
Oh no! LOL. I have a feeling this thread is about to get nixed. You know when we start discussing Kantian Ethics it's a wrap.
I studied that guy in college. Something like you should will whatever maxim is in accordance with your own? Haha thanks for the flashback! Those were the days.
Read my comment again. I have no problem with my laptop anymore - I was wondering if I should go anyway to check it. If I say I haven't dropped it and I have no noticeable problem than why would I there? On the other hand, if I wake up one day and my SSD would die then it's bad.
Great. No problem = no worries
And why would you go in there and tell them you dropped it? For all you know they'll flag it so the next time you need help you're toast.