The 2016 MBP/TB - the most unstable Mac I have ever owned

Calby said:
Sadly I did purchase it from 3rd party seller and Apple can't replace it because of that they telling me.
So next MBP I'll order from Apple instead.
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This is exact same line that Apple fed me. . .which is complete and utter nonsense. They still manufacturer the machine and are on the hook to make it work. And if they can't fix it (and in my case things are getting worse...visual inconsistencies throughout the OS, and my touch bar going all wonky), they should replace it. Period.

Any recommendations on a replacement screen? No matter what I get, I'm going to have to use some sort of adapter. . . either HDMI, or Display Port. I'm considering the 34" UltraWide Dell currently.
 
csurfr said:
You're absolutely right, I can't blame them. However, they want me to run the system with no software on it for the foreseeable future. How am I supposed to get work done? Answer: They don't give a damn. They don't think creative cloud is causing the issue. . .they think it's causing their capture data software to not show everything they want. And lets be honest for one second. . . does EVERYONE who is having this same problem run Creative Cloud?

At this point, I have given up. I returned the 4k this morning. Now the search begins for a new monitor that I can use without a bunch of random dongles. . . Thanks Apple!
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It is a good diagnostic. If I was having this much trouble, I would run it without Creative Cloud for a while to see if it ever shows up again.
 
csurfr said:
This is exact same line that Apple fed me. . .which is complete and utter nonsense. They still manufacturer the machine and are on the hook to make it work. And if they can't fix it (and in my case things are getting worse...visual inconsistencies throughout the OS, and my touch bar going all wonky), they should replace it. Period.

Any recommendations on a replacement screen? No matter what I get, I'm going to have to use some sort of adapter. . . either HDMI, or Display Port. I'm considering the 34" UltraWide Dell currently.
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I did find a § on my AppleCare contract that state that Apple should repair it or replace it, and as the advisor on AppleCare told me over the phone that if I had purchase it trough them he should have been replacing it - they should replace my unit as well.
I'll make them a call later and state that.
For a repair 'll take almost 2 month here in Sweden and that's not OK.
 
xWhiplash said:
It is a good diagnostic. If I was having this much trouble, I would run it without Creative Cloud for a while to see if it ever shows up again.
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Sorry, but I disagree completely. What you and Apple would like me to do is stop working entirely, and shut my business down for a week or two while they troubleshoot. At what point does their want/need to troubleshoot override my need to get work done? I'm supposed to what, buy a second machine so I can continue to run my business all the while spending hours a day waking a machine up and then putting it back to sleep over and over just to wait for it to crash? If I had a second machine I could get behind you on this, but I don't, so, it is unacceptable.

You have to draw the line somewhere, and the 6th or 7th time they have asked me to wipe out my machine but this time don't put ANY software at all on it crosses that line. "You can use it all you want with a stock installation." Yeah, no thanks. I didnt buy my machine just for messages or photos, or to stare at finder windows all day.
 
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jozero said:
Yup ! Though I get another glitch where it shows my current screen and the login screen back and forth every second, I can't actually use the MacBook when it gets like this.

Its made worse with this combination of factors :

- I will leave my new MacBook in clamshell mode (closed) plugged into the monitor over night. Not an unlikely scenario by any stretch of the imagination
- The next morning, or after say 5 hours, I will hit my Apple Bluetooth External Keyboard (the new one) to wake it up. The monitor won't wake up. OR it will wake up but the part where you type in the password will not show. I will then open the MacBook from clamshell mode. It also won't have any place to type in the password.
- So now I can not use the Macbook at all at this point. I disconnect the MacBook from the external monitor as my only recourse.
- Either it works - type in password, reconnect the monitor, start using it. Or it starts displaying graphic issues like the video you attached, make it unusable. Then I have to force shut it down or restart it.

This is with 10.12.3. It is a *slight* improvement over 10.12.2, where the MacBook would simply be in a hard crash state. Nothing would wake it up and I've had to force shut it down - a fantastic feeling for a brand new product.


So given the combination of issues, I have to always remember to disconnect the MacBook if I think I'll be away from it for a few hours, and at the same then hope the graphic glitch doesn't mess it up anyways. Or don't use the external monitor at all, which sucks.
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I had/have a similar issue with a monitor connected with a usbc to displayport cable. I mention the displayport as I know this issue with external screen/sleep/displayport is known to occur , even in the previous generations of mbps. The workaround I found, is by putting the macbook pro to sleep manually (i push the sleep button, which I added to the touchbar). The computer awakens without problems in that way, even overnight. But it's still a bug I hope apple will fix some time.
 
csurfr said:
Sorry, but I disagree completely. What you and Apple would like me to do is stop working entirely, and shut my business down for a week or two while they troubleshoot. At what point does their want/need to troubleshoot override my need to get work done? I'm supposed to what, buy a second machine so I can continue to run my business all the while spending hours a day waking a machine up and then putting it back to sleep over and over just to wait for it to crash? If I had a second machine I could get behind you on this, but I don't, so, it is unacceptable.

You have to draw the line somewhere, and the 6th or 7th time they have asked me to wipe out my machine but this time don't put ANY software at all on it crosses that line. "You can use it all you want with a stock installation." Yeah, no thanks. I didnt buy my machine just for messages or photos, or to stare at finder windows all day.
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Well if it is an Adobe problem, even exchanging 100s of these laptops might produce the same problem.

It is a good diagnostic. That is what you do when you are having problems with a computer. Guess how I found out about our ESET problems? Uninstalled it and noticed my issues never came back. Once I narrowed it down to the specific software causing the issue, I was able to resolve it.

You cannot call this "unacceptable". If software X is causing the issue, then software X is obviously the problem. No matter what Apple does, because they are NOT Adobe. You need to narrow down what is causing it. If it is indeed Adobe, then you need to speak to Adobe directly not Apple.

Yes, 6 or 7 times of clean installing, THEN putting Adobe programs on your computer produces the same issue. You need to find out if it is Adobe that is causing the issue. This is not "unacceptable". This is standard diagnostics when something goes wrong with a computer.

It is also a very bad idea to get a rev.A AND brand new product for your ONLY WORK COMPUTER. If there is a problem with the Adobe programs, they will probably release an update soon.
 
xWhiplash said:
Well if it is an Adobe problem, even exchanging 100s of these laptops might produce the same problem.

It is a good diagnostic. That is what you do when you are having problems with a computer. Guess how I found out about our ESET problems? Uninstalled it and noticed my issues never came back. Once I narrowed it down to the specific software causing the issue, I was able to resolve it.

You cannot call this "unacceptable". If software X is causing the issue, then software X is obviously the problem. No matter what Apple does, because they are NOT Adobe. You need to narrow down what is causing it. If it is indeed Adobe, then you need to speak to Adobe directly not Apple.

Yes, 6 or 7 times of clean installing, THEN putting Adobe programs on your computer produces the same issue. You need to find out if it is Adobe that is causing the issue. This is not "unacceptable". This is standard diagnostics when something goes wrong with a computer.

It is also a very bad idea to get a rev.A AND brand new product for your ONLY WORK COMPUTER. If there is a problem with the Adobe programs, they will probably release an update soon.
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I think you missed the point of them asking me not to run any of my software on the machine. It has nothing to do with the machine crashing. It has to do with Creative Cloud syncing in the background as it relates to the Apple Capture Data program. Also, if creative cloud or anything else that I installed on the machine were the culprit it would do the same thing without the display connected, and that isn't the case. As I have stated in my posts before and to Apple. These crashes failures are directly related to USB-C, and this display. Neither of which Creative Cloud, Brackets, Transit, etc have anything to do with...

Also, to say one shouldn't purchase a rev.a machine as their only machine for work.... Seriously? Surely you can do better than that. There are hundreds if not thousands of people having the same problems. Problems that even lead to Apple putting a hold on all shipments of the 5k display. The problem is with the integration of the MacBook Pro and the LG Display. That's all.

Standing alone, it works. Again, my biggest complaint is that when buying this machine, I expected it to work with an external display. Period. The fact that it doesn't is a serious issue, right? If I had a 15" MacBook Pro, it would be (for me, ymmv) less of an issue.

This isn't something as simple as a touch bar glitch where the buttons disappear. This is data loss, productivity loss, etc. I can deal with bugs in Sierra. I can deal with the touch bar acting wonky. It's new, I get it. What I can't deal with is a machine that I spent $2400.00 on not working as intended.
 
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Charlesje said:
I had/have a similar issue with a monitor connected with a usbc to displayport cable. I mention the displayport as I know this issue with external screen/sleep/displayport is known to occur , even in the previous generations of mbps. The workaround I found, is by putting the macbook pro to sleep manually (i push the sleep button, which I added to the touchbar). The computer awakens without problems in that way, even overnight. But it's still a bug I hope apple will fix some time.
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Interesting.

I am quite sure your suggestion doesn't work for me though. I always put my Mac to sleep by doing the quick option-command-eject button short cut.

By the way I have the non touchbar 13". I did have the touchbar model and it had the same issues with the LG 4K.
 
Just a quick note. I picked up a new display today (28" 4k Samsung) after returning my LG 4k UltraFine, and my machine hasn't crashed once when returning from sleep mode. I'll let it go overnight, and see what the morning holds, but so far so good. I am currently using the Apple USB-C -> HDMI adapter, as I'm waiting for Amazon to deliver my USB-C -> DisplayPort, which will arrive tomorrow.
 
csurfr said:
Just a quick note. I picked up a new display today (28" 4k Samsung) after returning my LG 4k UltraFine, and my machine hasn't crashed once when returning from sleep mode. I'll let it go overnight, and see what the morning holds, but so far so good. I am currently using the Apple USB-C -> HDMI adapter, as I'm waiting for Amazon to deliver my USB-C -> DisplayPort, which will arrive tomorrow.
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What happens if you disconnect the mbp from the display in clamshell mode (lid closed)) and then open the mbp?
Any graphic issues?


Edit:
Something like this:
 
Well, at least my MacBook Pro has decided not to be discriminatory. It is now locking up whenever it wants to. Yesterday I was placing an image in a program, and the computer made a "click" and then crashed. Black screen with the grey power logo. Great. I've sent the logs to Apple. Not that they are going to do anything. Today, the machine reset itself once, and when I left the room 20-25 minutes ago it was fine. . . I come back maybe 10 minutes later. Hard lock. Bright keys, and touch bar asking me to unlock with Touch ID (arrow not moving).

I have a feeling that this is never going to get fixed. Not matter who I talk to at Apple, nothing is getting done. All I can say is that SOME of my issues came from the LG 4k Display, but certainly not all of them.
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Calby said:
Ok, that's a software bug or a major fault trough the entire mbp 2016 line.
Did get my replaced but did not help so...
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How did you manage to get yours replaced when Apple was telling you the opposite?
 
"I genuinely believe that many of us now wish there was an Apple-like computer maker that's more like the old Apple (and even then... with a few key differences in favour of the customer as well!). Apple has lost the respect it once had. Don't get me wrong, I still like Apple, but they are drifting towards being a company that I secretly resent and wish there was another company to not only teach them a lesson, but give us what we want and to treat us how we deserve to be treated."

AMEN!
 
Voenix Rising said:
"I genuinely believe that many of us now wish there was an Apple-like computer maker that's more like the old Apple (and even then... with a few key differences in favour of the customer as well!). Apple has lost the respect it once had. Don't get me wrong, I still like Apple, but they are drifting towards being a company that I secretly resent and wish there was another company to not only teach them a lesson, but give us what we want and to treat us how we deserve to be treated."

AMEN!
Click to expand...
I feel the exact same way.
 
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