O'k. Today I made it again to the Apple store on Fifth Ave (NYC). But left it being extremely upset. Here's my story. My recent problem is the home button, which appears to be unresponsive at times. My current iPhone 4 is my second replacement and I've been using it for almost a month since September 1st. In the beginning the home button was fine, but very recently it started to lag or just being unresponsive. I know it's not the software problem as I didn't have it before even on 4.1. As I said it started very recently (about 10 days ago). I did restore it a couple of times (as a new one as well), but apparently it didn't help. The home button itself is unresponsive on sides, it means you have to be very precise in order to make it work, if you're off the very center of it, it doesn't register. I checked some other phones on display: they all seem to be much better, almost all of them have super-sensitive buttons as compared to mine (mine used to be the same), even those ones with loose buttons are better. Yesterday I made an appointment at the store and had a talk with a genius: he couldn't replicate it and made a record. That's it. Later at night, my phone just froze for a minute: the home button didn't react at all! I realized that I got enough and made another appointment for today's morning. Today I spoke with another genius who seemed to be extremely annoyed about me (even though, I didn't say anything bad). We also found out that my previous visit to the Apple store was left unnoticed as there wasn't any record about my issue! Seems like that bastard from yesterday didn't record anything Well, today my genius (his name was Rick...dick) couldn't replicate the issue either, he was acting like a weirdo: he was too nervous and annoyed, as I said above. He saw that I was persistent on asking for a replacement, so he offered me to talk to a manger. I followed his suggestion. Rick disappeared for about 5 minutes: I guess he was explaining my problem to the manger. So, when the manager appeared, he was already prejudiced toward me, I could see it in his eyes. Unfortunately, he wasn't wearing a badge and I don't know his name. He was almost laughing at me, I swear He just took a phone and pressed the home button twice and gave it back to me. He was like: "No, your phone is fine, I can tell it. If it was a hardware issue, it would be obvious every single time I push the button". I took the phone and replicated the issue right before his very eyes, he took it and tried it and again it worked fine. But that was no surprise as he pushed it firmly, but, I know, it's not the way you press your home button every time. He was very impolite in his tone: "As an engineer, I can tell you it's not hardware, it could be software and blah blah blah". O'k, even if it's software (which is not), what do I have to do with that? Should I create my own software to make the phone work the way it should be? Should I suffer because of it? Or is that damn difficult to give me a normal working unit?! I know there are some other people who have their phones swapped for much less important issues. I feel kind of cheated and betrayed: it feels like Apple employees are ready to lick your ass as long as you're under the 30-day exchange/return period. They know you can take your money back, thus they try their best to please you. But as soon as you're out of that term, you're not welcome anymore. O'k, I'm sorry guys that it is that effing long, but I'm so pissed off right now as it's my first unsatisfactory retail experience and it's connected to Apple (WOW). I need your help. Should I try it at another store, or maybe should I write an open letter to Apple? Any advice is extremely appreciated!