Woke up at 245a EDT, kept refreshing apple store for over an hour, apple store app wouldn't work either - kept saying everything was "unavailable"..eventually gave up around 445a..went back to bed, woke up at 630a, went onto the apple store app, successfully ordered my phone in the configuration i wanted and delivery 9/19. in hindsight, i wish i didn't wake up for this but iphone 5's went so smoothly (was done in 3 minutes) that i thought this one would be the same. good luck to everyone who's still dealing with the issues and congrats to everyone who's secured one!