Alright so first off, I want to apologize for how long and boring this is going to be. I just want some advice here on the situation that just happened. I just made this account to post my situation here, so forgive me for being a newbie.
Alright so, two days ago I had finally saved up enough money to be able to afford a base model 27" iMac. I haven't had a computer for while now because I sold my old PC laptop to be able to put money towards my new apple computer. Just like most of the population now and days, I'm pretty poor. I clean post offices for a living and can hardly afford gas to drive to my nearest apple store, which is 40 minutes away. So forgive me for being semi-"upset" here.
Yesterday I was on my computer and I was just browsing the web when I realized the bottom of my screen was more yellow than the rest. After doing some research, I realized that I had gotten one of the iMac's that still has the "yellow tinge" problem. I asked my mom and dad to look at my computer and see if the notice anything weird and they both said "yeah, it's more yellow at the bottom." I mean, even though it's really faint, even they could still see it.
I do a lot of photography, as I'm hoping to become a professional photographer and plan on going to college for it next year. So, basically I would want my monitor to be properly "colored" and calibrated. The fact that I've also read that the "yellowing" gets worse overtime isn't very appealing either.
Since I bought it two days ago, I figured I could just bring it right back and exchange it for another one. I ended up walking into the apple store at 7:47PM, (my local store closes at 9:00PM). At the front when I walked in, I explained to one of the sales associate people my situation with the screen yellowing. He starts looking at his iPad and is like "Yup, we're all booked up on appointments until tomorrow, so you're going to have to come back". I told him that I just bought this two days ago. He says "Yeah, I'm sorry but we still need to verify that your product has a defect, so the next opening you have for an appointment is for tomorrow at 4:00pm. Do you want it?" I was like "Yeah sure." I tried to play the "oh poor me" thing and was like yeah I live 40 minutes away, there's absolutely no way someone could even look at it?" He just says "No, sorry man." So I just left.
Okay correct me if I'm wrong here, but on the receipt it says "If you are not satisfied with your product, bring it back within 14 days for a full refund or exchange".
What do they need to make an appointment for to verify then? Do I just need to make an appointment for someone to walk out back and get another one? I just don't get it, I'm sorry for my misunderstanding here. If someone would care to explain what I'm missing here that would be great.
Thanks so much in advance.
Wish me luck when I go back tomorrow.