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Virgil: Hi. Thanks for choosing gateway.com. My name is Virgil, and I will be your esales advisor. May I have your phone number in case we are disconnected?
carl: hello
carl: i'm interested in the profile 4 (i think that's what it's called)
Virgil: yes tahts a great system
Virgil: do you have certain specifications you need
carl: one of the features that really caught my eye is the adjustable monitor, does it have a good range of motion so i could use it while standing?
Virgil: yes it sure does
carl: does the entire arm move or just the monitor tilting?
Virgil: im checking
carl: thanks
carl: i'm patient.

Virgil: thank you carl
carl: no problem. thanks for the help. i haven't bought my own computer before so i want to make sure it's right
Virgil: i understand
carl: hehe, you probably are used to computer illiterate folks doing this all the time..
Virgil: im getting specifics for you carl
carl: alright, thanks
carl: i thought the moving monitor was a big feature... hehe. guess not everyone cares about that like i do eh? anyone else asked about it?
Virgil: it tilts back and forth
carl: vertically or horizontally?
Virgil: up and down
carl: ok, thanks
Virgil: vertically
Virgil: will that work?
carl: and what's the standard video card in it?
carl: yeah, that sounds good
carl: i saw it going all over the place in one of the commercials so i wasn't sure if that was real or not
Virgil: which model are you considering
carl: i'm not sure... what are the options?
Virgil: what is your price
carl: up to 2500 or os
Virgil:
http://www.gateway.com/home/pr...ail.shtml
Virgil: heres a web site
carl: alright.
carl: that sounds good. how much does it cost to put in a dvd burner?
Virgil: the estimated date of arrival is around mid sept is that ok
carl: yeah, i guess
Virgil: i can get an external dvd burner
carl: oh, only external?
Virgil: would you like to place an order?
carl: hmm. don't really need two of them
Virgil: ok
carl: what's that other computer that's in the commercials with the profile?
carl: an apple something or other? what is that?
carl: (sorry for my lack of computer savvy)
Virgil: we sell the profile which is better
carl: oh, so the other computer is a different company? which is it?
Virgil: would you like to get a new gateway?
carl: what's the other computer in the commercial? how is the gateway better?
carl: just want to make sure i look at all the options. it's a lot of money i've been saving for a looong time
Virgil: then this is the place to be
Virgil: there's more software available for this profile
carl: that's good. how else is the other computer (what's it called??) not as good?
Virgil: the other is good we're better
carl: alright, but before i believe you, how come?
Virgil: heres a web site that explains it all
Virgil:
http://www.etestinglabs.com/ma...teway.pdf
carl: oh, that is a pdf. not a website per se. i'll take a look
carl: ahh, the "imac". i thought it was something dumb sounding. hehe
carl: hmm. the "imac" has a dvd burner built in
Virgil: would you like to go ahead and order?
carl: can i look at the pdf?
carl: you get commission don't you? hehe
Virgil: we are 100% commission
carl: wow
carl: so no one had ever asked about the monitor tilting? i figured that'd be common knowledge.
carl: do you own a profile yourself?
Virgil: no
carl: can i ask what you use?
carl: hmm, this test doesn't seem fair
Virgil: have several
carl: why does the apple only have 256 MB RAM and the profile has more? wouldn't that affect the speed?
carl: doesn't that affect the speed?
carl: virgil my man. you there?
Virgil: I apologize, I am only qualified to discuss products offered by Gateway. Is there anything else I can assist you with today?
carl: but you couldn't answer my question about the gateway product even.
carl: how much is an external dvd burner?
Virgil: around 459 and we have free shipping on that
carl: wow
carl: 2000 + 460. 2460 for the profile with an external dvd burner. one sec...
carl: does it have a wireless network card?
Virgil: no but we can include one if you want
carl: how much?
carl: lay it on me brah.
Virgil: are we doing business here tonight?
carl: yes. how much for a network card?
carl: wireless that is
Virgil: it dosnt have one
carl: so i can't add one?
Virgil: yes it would be a usb connection do you have wireless now
carl: not yet, looking into it for my next computer though. my roommate has a laptop so it'd be handy
carl: usb connection? doesn't that have a wire?
carl: ?
carl: hello?
carl: virgil?
Virgil: would you like to order now
carl: did you not see my question about the wireless network card?
carl: how much would it cost for me to add it
Virgil: do you have wireless set up now?
carl: no
carl: but i want my new computer to be wireless capable
carl: i've just configured an imac at apple's site. it's 2350 with a dvd burner (superdrive?) and wireless card
carl: how much would adding wireless capability to the profile cost?
Virgil: i see it 89 with free shipping
carl: hmm. that puts me over 2500. what software does it have with it?
Virgil: check the web siter
Virgil: here i send you the link
Virgil:
http://www.gateway.com/home/pr...ail.shtml
Virgil: this should answer alot of your concerns
Virgil: this a lot more powerful than that apple
carl: really? how so?
carl: what's the difference between windows xp and mac os x? (sorry for sounding dumb)
Virgil: windows is more widley accepted
Virgil: will that work
carl: oh that's good. is it based on "unix"? (i'm checking out the apple site about "os x") could i upgrade to os x on the profile?
Virgil: lets ge this on order carl
Virgil: heres the secured web site for your credit card information
Virgil:
https://secure.webhelp.com/gat...=14452508
carl: the commercial said the profile was cheaper but i just configured the apple and it's cheaper. i still don't understand why i'd get the profile...
Virgil: carl i'm at the end of my shift if you like you may call me tommrow or i can call you and place your order now
carl: sorry i'mm still not sold on this.. the monitor doesn't move like it shows in the commercial. and it's not cheaper than the imac like it said. hmm
carl:
http://store.apple.com/1-800-MY-APP...re.woa/71/wo/YTEjs1fWR78GTYx8Js1/5.7.0.3.34.1
carl: that is how i configured the imac for less.
Virgil: Thank you for the chat; I hope this information has answered your questions.
Virgil: it might not be an apples to apples comaprison
Virgil: i quoted you our top of the line model
carl: yeah. apples to cows.
carl: that's the top of the line apple though.
carl: thanks for the info. it's definitely helped my decision
Virgil: well talk tommorow
Virgil: please put my name in the esales advisor slot when you place your order. thank you. You may reach me at 800-846-2036 ext. 55256 or at
virgil.dolci@gateway.com if you have any questions or are ready to purchase your new computer or accessories.my hours are friday- Monday, 12to 11 p.m. ct.
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