This is what happened when TELEWEST sent someone to install my cable internet connection. One man installed the wires with no problems, and then another arrived an hour later to install and configure the software.
I call him the ICE which stands for Idiot Cable Engineer.
ICE: Hi, I've come to install your new cable connection.
me: Oh great, theres my computer, I'll leave you to it.
ICE: They had to send me because the other guys don't know how to work Macs
me: Oh, thanks.
ICE: No problem, its a bit harder than proper computers, but I can do it.
[ICE sees OS X on screen]
ICE: Oh, I can't do it on this machine, it only works with normal Mac Windows.
me: What?
ICE: I can only do it on the old mac windows
me: Oh, you mean OS9?
ICE: Yeah, I guess. I only have instructions for that
[ICE starts to pack up his things and gets ready to leave, I reboot into OS9 to keep him happy]
me: Here you go then.
ICE: Wow, thats neat, you've got 2 hard disks right?
me: No, you can do this on any Mac with OS X
[ICE follows instructions to configure modem, takes about 20 seconds]
ICE: I think some of my instructions are missing, there should be more settings to play with.
me: Maybe its just simpler on my Mac?
ICE: [laughs]
me: So what next?
ICE: I'll connect it anyway and see what happens. It won't work though. I'll have to phone the office to get the instructions.
me: OK.
ICE disapears under my table with the end of the modem lead. He seems to be under there for ages, looking in a box of old CDs and in my small cupboard. After 5 minutes or so, ICE reappears.
ICE: Where is your computer? Is it in a different room?
me: Its right there, on the table
[I point to my Cube, the only thing on the table apart from the display, keyboard, mouse, and pro speakers.]
ICE: No, I need the actual base station to plug the modem into. It has to go directly into the main part of the computer.
me: Yeah, thats it. All the sockets are underneath at the back.
[I show the ICE because he obvioulsy doesn't believe me]
ICE: Macs are so stupid, you can never do anything with them.
me: Does it work?
ICE: Yeah, it seems to. It must have been used with our cable service before because its already been configured and someone must have put that network card in it.
me: No, its brand new. It just came like that
[I reboot into OS X]
me: It seems to work OK in OS X
ICE: Yeah, its definitely been used for this before, it wouldn't work just like that otherwise.
me: Is that it then?
ICE: No, before you use it you must install a firewall and virus protection. You can get it from this website [I've forgotten which one] when I've gone. Its essential, you will have serious problems without it.
[When the ICE has gone, I check the website. There is no Mac software there. I set up the OS X firewall with Brickhouse instead and don't worry about viruses.
I still laugh at that tw@t when I think about it now!!