Other This years screen lottery (17, 17 pro, 17 pro max and air)

[Love-hate 🍏 relationship]

Honestly, I’ve heard of people exchanging theirs five to seven times before finally being satisfied. For the premium price of these devices, you shouldn’t have to settle. I’m getting my second express replacement tomorrow, so I’m hoping this one will finally be the keeper.

Is there actually a limit to express replacement ? Does it count towards the 2 devices per year limit? I'm getting such mixed feedback about this I'm so confused

How may express replacement per year

How many repair/exchange for breaking the phone

How many theft and loss per year

 

[fel10]

Remind me what's your trouble with the first replacement , which you got recently I believe ?

I have a red hue at the top of my screen that makes it really distracting to read anything with a white or gray background. If the entire screen had a slight pink tint, I wouldn’t mind as much since I could adjust that in settings, but in this case, the top half is noticeably redder than the rest, and it’s visible even without tilting the phone.

 

[fel10]

Is there actually a limit to express replacement ? Does it count towards the 2 devices per year limit? I'm getting such mixed feedback about this I'm so confused

How may express replacement per year

How many repair/exchange for breaking the phone

How many theft and loss per year

This will be my second one, so I won’t know until I have to do a third, which I’m really hoping I don’t. I’ve actually done more than three replacements for my Apple Watch in under a year because the crown kept stopping, and I never had any issues with those.

 

[Love-hate 🍏 relationship]

I have a red hue at the top of my screen that makes it really distracting to read anything with a white or gray background. If the entire screen had a slight pink tint, I wouldn’t mind as much since I could adjust that in settings, but in this case, the top half is noticeably redder than the rest, and it’s visible even without tilting the phone.

So same as mine. Is bottom blue/green too?

 

[Love-hate 🍏 relationship]

This will be my second one, so I won’t know until I have to do a third, which I’m really hoping I don’t. I’ve actually done more than three replacements for my Apple Watch in under a year because the crown kept stopping, and I never had any issues with those.

Yeah but that's not the same thing, in the watch case it was a proven physical defect

 

[fel10]

Yeah but that's not the same thing, in the watch case it was a proven physical defect

Will this be your third time?

 

[Love-hate 🍏 relationship]

Will this be your third time?

no , I only got apple care + on the first device which I returned. all devices afterwards were bought out of pocket...

 

[fel10]

no , I only got apple care + on the first device which I returned. all devices afterwards were bought out of pocket...

You can get AppleCare+ for your other devices too. Just go to the Subscriptions section in the Apple Store app, and you can add it to your current device from there.

 

[Love-hate 🍏 relationship]

You can get AppleCare+ for your other devices too. Just go to the Subscriptions section in the Apple Store app, and you can add it to your current device from there.

I am aware thanks I just need to know more about this whole express exchange. could you explain to me how it works? do you still get a banking card "print" when performing the exchange? is it on site or shipping?

 

[Harthag]

As an AAPL shareholder, this is ridiculous. No defects, just people looking for whatever issues at every angle, reminds me of people going an inch away from their 77 inch OLED looking for dead pixels on different colored backgrounds.

I’m also an AAPL shareholder, so what? A phone with a screen that has red tint at the bottom 1/3 of the screen is defective. Non-uniform screen when viewing it straight on is defective. Excessive green shift when tilted at a slight angle is a defect / poor QC.

I demand better. I returned 4 phones that had screen issues and now have a perfect one. We all paid the same price for these phones. There’s no excuse for some to have these defects and others to be perfect. Having owned terrible 17PM and my current flawless one, there’s a massive difference in screen quality that is not acceptable for a $1200 device.

 

[Love-hate 🍏 relationship]

I’m also an AAPL shareholder, so what? A phone with a screen that has red tint at the bottom 1/3 of the screen is defective. Non-uniform screen when viewing it straight on is defective. Excessive green shift when tilted at a slight angle is a defect / poor QC.

I demand better. I returned 4 phones that had screen issues and now have a perfect one. We all paid the same price for these phones. There’s no excuse for some to have these defects and others to be perfect. Having owned terrible 17PM and my current flawless one, there’s a massive difference in screen quality that is not acceptable for a $1200 device.

dude is the type of shareholder that represent corpo greed .

 

[thatJohann]

so I just a new one and it is gn9 . screen looks better.

HOWEVER , the antireflective coating is way worse. the reflections are much more annoying, the screen doesn't look as dark. I seriously don't know what to do. i've got 3 unit so far, and I canceled one while it was in transit, so apple will start looking at me like the crazy customer that I am, but their products don't exactly help it .

and I haven't tested the camera and other componenents yet.

this is stressing me out to much. freaking OCD.

@fel10 @thatJohann

Well considering you got a G9N, I would try to keep it given the other displays will very likely be worse. But if you’re not happy, return and re-buy as many times as you want. It’s your right as a consumer and it’s your money. It’s Apple’s fault for having poor quality control, not yours.

 

[bjork90210]

If you're returning like 3 or 4 or 5 phones, maybe crack open the box in the store and verify it?

 

[nickelro]

If you're returning like 3 or 4 or 5 phones, maybe crack open the box in the store and verify it?

You won't be able to "see" the uniformity issues due to the strong lights in the stores.

 

[Mick_ag]

Well considering you got a G9N, I would try to keep it given the other displays will very likely be worse. But if you’re not happy, return and re-buy as many times as you want. It’s your right as a consumer and it’s your money. It’s Apple’s fault for having poor quality control, not yours.

Keep it? Just because it’s a G9N panel? How can an uneven panel with a constant pink tint at the top and blue at the bottom be better than a uniform panel with color shift only when tilted, if that’s what you mean? Perhaps we should stop perpetuating the fallacy that Samsung panels are inherently better despite their typical flaws.

I agree with the rest of your message, though. He should exchange his iPhone until he finds one that he’s comfortable with, whether it’s a Samsung, LG, BOE, or ACME.

 

[adamlbiscuit]

I have what I thought was a great screen. Recently though, I switched my devices back to Light Mode due to my astigmatism causing difficulties when viewing white text on black.

Now that I’m seeing more light backgrounds, I’ve noticed just how grainy my screen is. It’s as if I’ve got a paper like screen protector on, in fact, I did think it was my screen protector at first so pulled it off only to find it’s the display itself.

My iPad Pro has a grainy screen too, but I had known about that issue before buying and bought it anyway, so felt no reason to complain. It’s also not anywhere near as obvious, probably because I don’t hold my iPad as close to my face due to the bigger screen.

This is the first iPhone I’ve ever noticed this issue with. Of course, it’s an LG (unlucky goldstar) panel. Apparently grainy screens are all the rage with LG - perhaps I’ve always had Samsung panels in the past? I never checked (or knew how to) until now.

The iPad seems to display graininess on dark grey backgrounds whereas the opposite is true on the iPhone.

I hate returning devices with subtle but annoying screen issues such as this. I feel as though I always have to go to great lengths to prove the issue to others, who simply don’t see what I see, all the while questioning my own sanity.

At the same time I’m annoyed that there’s such a variance in screen quality when I’m paying the same as the next person.

Can I be bothered to go through the screen lottery, when I know I’ll probably be changing phones again in a couple years time? That is the question I’m contemplating currently.

 

[barry.wiestling]

I have what I thought was a great screen. Recently though, I switched my devices back to Light Mode due to my astigmatism causing difficulties when viewing white text on black.

Now that I’m seeing more light backgrounds, I’ve noticed just how grainy my screen is. It’s as if I’ve got a paper like screen protector on, in fact, I did think it was my screen protector at first so pulled it off only to find it’s the display itself.

My iPad Pro has a grainy screen too, but I had known about that issue before buying and bought it anyway, so felt no reason to complain. It’s also not anywhere near as obvious, probably because I don’t hold my iPad as close to my face due to the bigger screen.

This is the first iPhone I’ve ever noticed this issue with. Of course, it’s an LG (unlucky goldstar) panel. Apparently grainy screens are all the rage with LG - perhaps I’ve always had Samsung panels in the past? I never checked (or knew how to) until now.

The iPad seems to display graininess on dark grey backgrounds whereas the opposite is true on the iPhone.

I hate returning devices with subtle but annoying screen issues such as this. I feel as though I always have to go to great lengths to prove the issue to others, who simply don’t see what I see, all the while questioning my own sanity.

At the same time I’m annoyed that there’s such a variance in screen quality when I’m paying the same as the next person.

Can I be bothered to go through the screen lottery, when I know I’ll probably be changing phones again in a couple years time? That is the question I’m contemplating currently.

Welcome to the club of seeing the grainy screen. My 13 pro had a Samsung screen, then I went through 4 different devices when I purchased my 15 pro to get a Samsung screen. I've tried 3 shots at the iPhone Air and all had the LG screen with the grain effect that I couldn't unsee. Sticking with my 15 pro for the time being.

 

[AdzyD]

My 17PM 512GB also is a GVC panel. Checked my old 14PM and it had the Samsung G9N panel (it's now with one of my parents).

At first I did notice a green tint with the 17PM at an angle but that was from reading this thread. Otherwise the panel is fine, its clear sharp and no uniformity issues when looking direct on. I did notice the 14PM G9N panel was brighter but that was about it. It has a pink tint when looking on an angle.

It was past the 14 day return window but today thought I go into the Apple Store on my way home from work and all the 17PM I saw on display looked exactly the same with the same tinting at the same angle. Couldn't tell a difference between the displays. Then I compared it to a 17 Pro and yeah there was a slight difference (95% it was a Samsung Panel) but only when exactly comparing. The interesting one was the Airs, I actually noticed 2 or so with worse tinting issues than my 17PM. After 15 or so minutes in there, im really happy with my screen and yeah will revisit again when the iPhone 18 comes out (depends if there is a big jump with the specs for the 18). For those worried about getting an inferior panel or losing the lotto, don't worry too much, just compare with the store ones and yeah it helps ease the worries.

 

[Domadia_Jasmine]

Is there actually a limit to express replacement ? Does it count towards the 2 devices per year limit? I'm getting such mixed feedback about this I'm so confused

How may express replacement per year

How many repair/exchange for breaking the phone

How many theft and loss per year

!6PM, I replaced 4 times because of Touch screen issue, under Express replacement of Apple Care plus.

 

[slippery-pete]

I’m also an AAPL shareholder, so what? A phone with a screen that has red tint at the bottom 1/3 of the screen is defective. Non-uniform screen when viewing it straight on is defective. Excessive green shift when tilted at a slight angle is a defect / poor QC.

I demand better. I returned 4 phones that had screen issues and now have a perfect one. We all paid the same price for these phones. There’s no excuse for some to have these defects and others to be perfect. Having owned terrible 17PM and my current flawless one, there’s a massive difference in screen quality that is not acceptable for a $1200 device.

I am an APPL shareholder as well. I agree, with the pervious post. People are looking for a reason in most cases to exchange for the "perfect phone". What are the odds of getting four defective screens out of the millions Apple has sold? You probably should play the Powerball!

I had a good friend who "retired" and went to work for Apple retail after a successful career as a trader for a hedge fund. He told me many stories. My favorite was one customer, who purchased every new Apple product, and would exchange them MULTIPLE times because of some "issue". Everyone in the store knew who he was. It got to the point where the Apple store stopped doing business with him. He went on to send an e-mail complaint to Tim Cook. Escalation/resolution reached out to store who happily provided a history of his purchases and returns. Customer was then informed that he was free to purchase Apple products online and there was any issues they would assist him or he could purchase from an AD. He was basically done with that Apple Store.

I have owned every iPhone. I have never had one screen that had a green tint or a pink tint for 1/2 the screen or was dark if I looked at it a certain way. Reality is, returns impact companies and their bottom line.

 

[adamlbiscuit]

I am an APPL shareholder as well. I agree, with the pervious post. People are looking for a reason in most cases to exchange for the "perfect phone". What are the odds of getting four defective screens out of the millions Apple has sold? You probably should play the Powerball!

While I am sure such people do exist, the rest of us get no enjoyment out of returning phones. Especially since the manufacturing tolerances seem loose enough that two people can pay the same money for the same device, yet one gets a screen that, while it may not be 'defective', offers an inferior level of quality to the other.

If it genuinely affects their bottom line to a significant degree, you'd think that they'd tighten the reigns on their display partners to ensure as much consistency as realistically possible.

 

[slippery-pete]

While I am sure such people do exist, the rest of us get no enjoyment out of returning phones. Especially since the manufacturing tolerances seem loose enough that two people can pay the same money for the same device, yet one has a screen that, while it may not be 'defective', offers an inferior level of quality to the other.

If it genuinely affects their bottom line to a significant degree, you'd think that they'd tighten the reigns on their display partners to ensure as much consistency as realistically possible.

Every company that sells a product has "tolerances" they are willing to accept when a 3rd party produces that product. I think it is reasonable for Apple to tighten the reigns on what those tolerances are. Go back and look through this post, it is littered with "If I tilt my phone a certain way and look it it in direct sunlight, my screen in the bottom 3rd has a green tint". To me, that isn't an inferior display, it is someone looking for an issue. Believe it or not, they are many who find joy in that.

The odds of someone getting a perceived "inferior" screen four times out of the millions produced are some pretty crazy odds, wouldn't you agree?


We will agree to disagree.

 

[Mick_ag]

There’s absolutely no grain on my LG panel. However, my G9N 15 Pro has it.

 

[adamlbiscuit]

Every company that sells a product has "tolerances" they are willing to accept when a 3rd party produces that product. I think it is reasonable for Apple to tighten the reigns on what those tolerances are. Go back and look through this post, it is littered with "If I tilt my phone a certain way and look it it in direct sunlight, my screen in the bottom 3rd has a green tint". To me, that isn't an inferior display, it is someone looking for an issue. Believe it or not, they are many who find joy in that.

The odds of someone getting a perceived "inferior" screen four times out of the millions produced are some pretty crazy odds, wouldn't you agree?


We will agree to disagree.

I think your point is fair. If you have to go out of your way to prompt a certain issue, then I think it's best to accept and move on.

Everyone uses their phones differently though, and there are unfortunately some cases where the issues are apparent through an individual's normal use (whatever that entails) and I think that's when it becomes an issue.

For me, I can see the grain (aka OLED mura) when I'm browsing the web and even on the Home Screen. That doesn't mean the screen inherently defective - if this same screen were used solely for watching video content, it probably wouldn't be an issue - it's bright, colourful, all you'd want for that purpose to be fair. However the context in which I typically use the device (web browsing etc.) is going to be how I judge it, hence why I might be tempted to take the return path.

Some users in this thread would probably argue that their issues are visible in regular use but without being able to see the phone in person we'll never know.

 

[thadoggfather]

I understand conceptually grain on near blacks, as evidenced by some photos of OLED iPad Pro and the way some oleds can handle near blacks poorly sometimes

But I have yet to see grain on white with any panel ever. I either am not sensitive to it or just haven’t come across it - but that doesn’t mean doesn’t exist

That must be annoying based on the way it’s described, appearing as if a poor quality screen protector is overlayed when that’s not the case