Apple should definitely make it right. Not arguing that at all. However, saying "choose your poison" when one is an inconvenience and the other is literally a fire that you don't get to choose when or where it happens is a bit incredible. It's like saying "here, you can have a paper-cut on your finger or a full on stroke." That's the comparison as I see it.
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Three More Law Firms Join Class Action Lawsuit Against Apple Over iPhone 6 'Touch Disease'
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A serious question to iOS advocates.Does Touch Disease seem okay to you because Samsung set the bar too damn low with the Note 7 so now selling devices with a timer is okay?
Couldn't agree more and Apple should make it right.
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That's not the question, the question is would you get use out of a particular mobile phone? If yes, buy it, if not don't.
It's similar to the thought process I know I'm going to die why bother in this life.
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The fact that I just got a new iPhone is proof enough that I get enough utility from Apple's phones.But that doesnt change the fact that I find Touch Disease unacceptable.On the other hand some people are trying to sweep this issue under the carpet stating,if its not burning your living room down,its okay to do it.
Disagree a non-threatened warranty issue should not be equated to a potential fire hazard in a "pick your poison" loaded question.
You are dodging the question.Is it or is it not okay for Apple to just ignore Touch Disease.
My brother, who is a long time iPhone user, just had his iPhone 6 start experiencing touch disease. He told me he's getting his replacement iPhone and selling it to buy a Galaxy S7.
Good job Apple. Way to drive away your customer base.
Good job Apple. Way to drive away your customer base.
It's a loaded question. I'm not answering loaded questions. However, The answer is Apple is dealing with it, just not the way you want them to deal with it. So the correct answer is Apple is dealing with this issue and not ignoring it.
They're going to replace it because its under warranty. Its a bad service because they'll replace it with a refurb iPhone 6 that has decent odds of also being affected by the Touch Disease.
Basically he's selling the replacement before it breaks so he doesn't have to worry about his phone slowly dying once the warranty is up.
Agreed. But you had 3 of them malfunction this way already? Are you talking about one phone you used yourself that had to be replaced 3 different times, or did you own several phones for the whole family and 3 of those failed?
Anything's possible, but I know an awful lot of iPhone 6 series owners (most people at my workplace opted to buy one as their phone to use for work and home, as we have a bring your own device policy), and haven't heard of a single problem like this yet from any of them. Having one die 3 times seems rather unlikely unless there's something about the way your use or store it that's helping cause the issue?
Almost everyone I run into who complains about this is someone who insists on keeping their phone in a back pocket all the time. Clearly, that's a BAD idea. I've always carried my smartphone in a front pocket of my jeans or dress slacks, and there's really no chance for it to bend/flex in that scenario. Same should be true for the women who keep them in purses.
Anything's possible, but I know an awful lot of iPhone 6 series owners (most people at my workplace opted to buy one as their phone to use for work and home, as we have a bring your own device policy), and haven't heard of a single problem like this yet from any of them. Having one die 3 times seems rather unlikely unless there's something about the way your use or store it that's helping cause the issue?
[doublepost=1476119229][/doublepost]Actually, I saw all those videos and determined it was ridiculous to mistreat your expensive smartphone with GLASS front screen in a manner that would cause it to flex like that in the first place! I went ahead and bought one, and had no issues with it at all.
Almost everyone I run into who complains about this is someone who insists on keeping their phone in a back pocket all the time. Clearly, that's a BAD idea. I've always carried my smartphone in a front pocket of my jeans or dress slacks, and there's really no chance for it to bend/flex in that scenario. Same should be true for the women who keep them in purses.
...people have been putting phones in their back pockets for years without any problems. Given the fact that Apple could easily and cheaply solved this problem using a technique that has been common in the semiconductor industry for years, there's no excuse. This is the definition of negligence on Apple's part.
I am one of those people who specifically skipped the 6 after seeing the bending videos. I waited for the 6s and am really glad I did.
But the people who purchased the 6 should not be punished for Apple's engineering shortfalls. To say they take on risk because they are "early adopters" is totally unfair. Apple, like any company, is required to meet certain standards for design and quality, and it appears these standards may become subject to a jury's opinion.
I read the articles, and remember thinking 'That sucks', until it happened to me. I thought that giving birth to the iPhone 6+ into an Otterbox case would help insure I wouldn't have 'that' happen to me. It did! Suckage is high, I repeat, suckage is high...
You don't need to drop it just really bend it. Wear looser jeans bro
Kudos to your brother, voting with ones wallet is very effective.
What I find particularly frustrating is how Apple throws its weight around, stays silent as long as they can get away with it, while customers suffer. Not everyone has the means to go to an Apple Store if it's hundreds of miles away. Nor can they afford to buy a new phone out of the clear blue, all because the highly arrogant Apple fails to perform suitable quality testing before shipping the product.
Especially annoying is the fact that Apple has so much excess cash, there's simply no reason not to immediately acknowledge the problem and replace loyal customers phones.
Apple says one thing and does another. "We love our customers."
Hypocrisy is a way of life for the Cupertino Company.
VW I believe loves its customers also, so much so they faked the pollution test. Samsung loves its customers and I don't need to delve any deeper. GM, Enron, Madoff...threw the kitchen sink in. Seems like moving goal posts.
Apple is a world class company that deliberately chooses to shortchange customers under certain conditions.
Apple has no lack of:
Money and other resources
Highly skilled teams
Expert management
Nothing more than greed and arrogance prevent Apple from doing the right thing and always taking care of the customer.
As a former military electronics product design engineer the hypothesis of chip attach failure caused by endurance failure due to repeated flexure of the board is very credible. Endurance limit problems with BGA solder balls are a well understood issue in military electronics, where thermal expansion and dynamic loading induced flexure repeatedly strains the solder joints. This repeated straining of the joints results in cracking of the solder balls and, ultimately, failure of electrical continuity. The larger the chip and the more extreme the environment, the more likely you will eventually experience solder joint failure.
The solder joint hypothesis is very much supported by the observations. A metal shield would have stiffened the board and even compensated for thermal coefficient of expansion deflection. Use of underfill, a standard remedy in military grade product design, is also used to minimize strain transferred to the solder joint, especially when the chips are relatively large.
By removing the underfill and replacing the metal shield, Apple engineers seem to have traded product durability for cost, assembly thickness or weight, or all three. Possible too is that, in an effort to quickly get the product to market, they decided to eschew time hungry endurance testing and didn't discover that one or more of their design decisions were fundamentally flawed. This is often the price that you pay when accountants or marketing people have too much influence in the product design process.
The solder joint hypothesis is very much supported by the observations. A metal shield would have stiffened the board and even compensated for thermal coefficient of expansion deflection. Use of underfill, a standard remedy in military grade product design, is also used to minimize strain transferred to the solder joint, especially when the chips are relatively large.
By removing the underfill and replacing the metal shield, Apple engineers seem to have traded product durability for cost, assembly thickness or weight, or all three. Possible too is that, in an effort to quickly get the product to market, they decided to eschew time hungry endurance testing and didn't discover that one or more of their design decisions were fundamentally flawed. This is often the price that you pay when accountants or marketing people have too much influence in the product design process.
Do we know if this defect / lack of metal shield is present in the 6s series and even the 7?
Thanks!
Thanks!
Three additional law firms have joined a class action lawsuit against Apple over an alleged defect that causes iPhone 6 Plus touchscreens to become unresponsive and fail.
Back in August, reports began appearing from iPhone 6 owners describing an apparently latent manufacturing issue that causes a flickering bar to appear at the top of the screen and the display to become unresponsive or less responsive to touch.
A week later, three iPhone 6 owners filed a complaint with the U.S. District Court of Northern California after their devices presented symptoms of the problem - dubbed "touch disease" by repair website iFixit - which Apple has yet to publicly acknowledge.
Yesterday, Motherboard reported that lawyers who filed the class action complaint earlier this fall have now signed on three additional law firms to support their case, while an additional class action lawsuit related to the issue has been filed against Apple in Utah.
Richard McCune, an attorney in the California case, said he has been contacted by 10,000 people asking to join the suit, which accuses Apple of violating the state's consumer fraud statutes, negligent misrepresentation, breach of implied warranty, unjust enrichment, and other consumer act violations.
The "touch disease" flaw is thought to be caused by the touchscreen controller chips soldered to the iPhone's logic board losing contact after a period of normal usage, because of Apple's failure to incorporate a metal shield. So far, Apple has refused to repair the out-of-warranty iPhones without charge when the defect manifests. Worse, replacement refurbished handsets costing owners $329 have reportedly shown symptoms of the same problem within days or weeks of being issued.
Motherboard claims five separate current and former Apple Geniuses have confirmed that Apple is aware of the problem but will not tell customers about it.
However, Apple's filed response to the most recent Utah complaint appears at least to signal a legal acknowledgement of the issue and the company's lawyers have requested an "extension of time to respond to the Complaint" and asked that the Utah and California cases be combined into one.
On Friday, McCune filed an updated lawsuit against Apple that includes several new plaintiffs and formally adds the three separate law firms to the legal battle. "Each of the firms (who had their own clients) brings strength to the case, including Stephen Larson of Larson O'Brien, who is a former Federal Judge," McCune told Motherboard. "With these firms working with us, we believe it gives us the best chance of obtaining a positive result in the case for the owners of the phones."
Article Link: Three More Law Firms Join Class Action Lawsuit Against Apple Over iPhone 6 'Touch Disease'
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FINALLY! I thought I was the only one (haha yeah right) who has experienced this issue back in May 2016. Then, just a day before the 7 went on pre-order, the "new" replacement 6+, that I paid $329 to replace, started having the same exact issues again AND they wanted to charge me an additional $329 for another 6+. I asked for a manager, explained the situation and was able to leave w/ a new phone w/o any charges. This, mind you, is after the manager tried to get me to pay $129 (screen replacement) cost for the replacement's replacement phone.
Would love to get my $$$ back if I'm being sold a product that they said isn't defective by design, but I'm not holding my breath.
Would love to get my $$$ back if I'm being sold a product that they said isn't defective by design, but I'm not holding my breath.
My guess is they did cost benefit analysis waited for the lawsuits and are handling this in uniform manner. Why they did this is anyone's guess.
Sorry but how is doing a "fix" by replacing the defective device with the same device that will eventually develop the same flaw...? That isn't a fix , it's a work around.