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Three More Law Firms Join Class Action Lawsuit Against Apple Over iPhone 6 'Touch Disease'
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The fact that Apple knows about this problem and has chosen not to do anything is sick...
If this is a known product flaw I'm sorry to see Apple tarnishing their brand by not doing the right thing here. I had a similar experience with my MacBook Pro 2012. I didn't have AppleCare on it and after a little over a year the display started getting these awful pealing patches everywhere. I wasn't the only one to see this happening in the field. Thinking it might help, I drove 3 hours to the closet Apple Store to talk face to face with someone. The Apple Store rep said no AppleCare, no replacement. I was saddened and angered by this stance since it was obviously a manufacturing defect. I ended up having to call and go up the support chain before someone made the decision it would be better to replace the display than lose me as a customer (which I threatened). It was the right choice for Apple in the long term. Since then we've purchased a ton of Apple products and plan to keep getting more. I've had no further problems with Apple Support doing the right thing since then but I still remember the time when Apple turned its back on me. It hurt my trust/relationship with Apple. When I read about this case and what appears to be Apple turning its back on someone else I wonder if/when it will happen again to me. As everyone here has pointed out, no tech company is perfect. But you would like to believe Apple can be the exception.
Mine has started to act crazy when plugged in. I sure hope my 7+ comes early, Verizon is going to give me $650 trade in!
my god, please stop with this nonsense. People have influence, at least in theory, with the government. People have no influence with the private sector.
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Look up planned obsolescence. Apple specializes in it.
This is the 2011 MBP all over again. Apple making a serious mistake and giving zero ****s about until they are forced by law or a PR **** storm.
Its been weeks for Samsung. Its been YEARS for Apple. Fantasy world? How? You cant put down Samsung and not say anything about Apple unless your just being ignorant or delusional. We both know better than that though right?And what have Samsung admitted to over the last two weeks of 7 combusting replacement phones?
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Oh right
I'm not even defending apple here. This should never have gotten this far and customers need to be taken care of post-haste but you're living in a fantasy world
It's a legal complaint written by a non-technical, unknowledgeable person (in this field anyway). They see the difference is a metal shield, draw unsubstantiated conclusions.
Anyhow, underfill might not even be appropriate for bare dies mounted to a PCB; it could simply be this class of ICs are inherently sensitive to the logic board (and thus, phone as a whole) being bent. *shrug* (In which case iPhone6 will be unfixable as designed at the moment, as long as people insist on sitting on their phones and flexing/bending them.)
Everybody specializes in it now. Ever notice how an item's warranty runs out and a month or two later it breaks, and it's basically cheaper to buy a new one? I'm not just talking phones or electronics but pretty much every household appliance.Things are tested and tracked now to the point that they are pretty good at building things to last juuuuuuust a little longer than the warranty.
You know, it's amazing the crap that people post on the internet.
I have every iPhone made, and they all still work. I have an iPad 2 that's still going strong. I have macs that are basically 24x7 that are about 6-8 years old, and they're all fine. I have an SE/30 in the basement that I turn on every year, just to make sure it works.
So yeah, there are people with Apple hardware problems. My wife's 6+ had the problem. Saying that Apple intentionally designs their hardware to die is not only wrong, it's dumb. It means that you have a fundamental misunderstanding of how Apple actually works.
Many people don't have the deep pockets you have to "have every iPhone made".
Planned obsolescence is a thing and not just with Apple. It's as dumb to deny that as it is to call people dumb for having an opinion different than yours.
Apple's strategy is less about dying hardware though, than using bloated software releases to slowly obsolete the products before their time as well as marketing pushes to upgrade to the latest and greatest, seen by annual iPhone and ever faster iOS and mac OS releases.
FYI, I have a working Mac IIci in the basement also, doesn't mean I still use it or need to, but buying an expensive smartphone every year is not my idea of sensible use of one's hard earned money, nor is it ecological.
Planned obsolescence was first "invented" by the bicycle industry in the late 19th century but made more famous by GM in the 1920 when the annual refresh of automobiles set the trend until today.
However, since you're so knowledgeable on how Apple actually works, why don't you inform the MR readership, seriously!
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that's great if it fails within your warranty period, otherwise repair is designed to cost more than upgrading.
Unlike in the UK/EU where consumer laws protect iPhone buyers much longer, US & Canada have the very limited 1 year warranty and for a huge up-charge you can extend that to 2 years. Still too short IMO. Like most car manufacturers, the minimum warranty for manufacturer defects should be 3 years or more.
The consumer has been conditioned to this measly 1 year protection and afterwards you're SOL and are asked to pay more $$.
Can’t let you peddle this balderdash any longer.
The warranty means NOTHING without the law of that state behind it. Read up on the Sale of goods act Uk for example. I’ll quote two parts of it just to make life easy for you;
- "You have six years to take a claim to court for faulty goods in England, Wales and Northern Ireland; in Scotland you have five years.”
- “The Sale of Goods Act 1979 requires goods to be as described, of satisfactory quality and fit for purpose. Fit for purpose means both for their everyday purpose, and also any specific purpose that you agreed with the seller (for example, if you specifically asked for a printer that would be compatible with your computer, or wall tiles that would be suitable for use in a bathroom). "
I'm very happy Apple released the SE. Prior to buying one, I had an iPhone 4.
As for any defense of a "one year warranty" - yeah, my 2007 MBP and my late 2013 rMBP had a one year warranty. The 2007 was retired when I bought the 2013, and both machines continue to run "like new". I even have an Apple /// and an IBM PS/2 that I'm almost damn certain still work. IBM had an excellent reputation, for good reason, just like Apple has now.
As for the "Genius", these are people working in a mall. I had an issue with a power supply where it was obvious that it was defective. The "Genius" had obviously bought into Apple's marketing and told me I was SOL. I disagreed with her until she gave me a replacement.
So hey, Apple's marketing is very cute. But if they EVER start releasing junk that breaks after one year and try to pawn it off on me - goodbye, Apple.
But, as discussed in another thread, I have one foot out the door already. Which is why I went "retro" with the SE, and I take very good care of my rMBP.
I hope Tim Cook is replaced soon with a visionary, but it doesn't seem very likely - unless Apple continues to get pummeled with these class actions forcing them to account for (Tim's bean counting thing) their mistakes.
Everyone hates lawyers - but if they can be used to drive out Cook and the rest of the posers, I'm all for it. There's more than a touch of disease rippling through Apple. Hopefully they'll be shown the door - as I'm guessing someone working at Apple still cares first and foremost about driving innovation. I look forward to the day they're back in control.
As for any defense of a "one year warranty" - yeah, my 2007 MBP and my late 2013 rMBP had a one year warranty. The 2007 was retired when I bought the 2013, and both machines continue to run "like new". I even have an Apple /// and an IBM PS/2 that I'm almost damn certain still work. IBM had an excellent reputation, for good reason, just like Apple has now.
As for the "Genius", these are people working in a mall. I had an issue with a power supply where it was obvious that it was defective. The "Genius" had obviously bought into Apple's marketing and told me I was SOL. I disagreed with her until she gave me a replacement.
So hey, Apple's marketing is very cute. But if they EVER start releasing junk that breaks after one year and try to pawn it off on me - goodbye, Apple.
But, as discussed in another thread, I have one foot out the door already. Which is why I went "retro" with the SE, and I take very good care of my rMBP.
I hope Tim Cook is replaced soon with a visionary, but it doesn't seem very likely - unless Apple continues to get pummeled with these class actions forcing them to account for (Tim's bean counting thing) their mistakes.
Everyone hates lawyers - but if they can be used to drive out Cook and the rest of the posers, I'm all for it. There's more than a touch of disease rippling through Apple. Hopefully they'll be shown the door - as I'm guessing someone working at Apple still cares first and foremost about driving innovation. I look forward to the day they're back in control.
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Let's be fair, that 0.4mm piece of metal shielding would have cost Apple about U.S.$0.000003/ea. Cut where you can to maintain that profit margin.
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Wait what? How is this now my fault? My perfectly functioning 6 plus gets a grey bar across the screen. Then I can't use the screen anymore. It gets swapped. First swap has problems the next day with same grey bar. Get it swapped. 2nd one has issues after 60 days. Same thing, grey bar. 3rd one failed in the same period, this time just no touch screen response at all.
At all times in a case and I don't drop my phone.
The EMI shield acts as an outer structure giving rigidity to the board. Apple solders the shield on these days, so they are quite strong. Essentially what you have on it now is a sheet of plywood laminated with fiberglass on one side. Stronger than the wood without the laminate at all but still weak. The EMI shield acts as the laminate on the other side. Much much stronger. This is the basis behind i-beams and any kind of rigid carbon fiber structure with foam in the center. The strength is on the outside. Underfill in addition would be better yet.
You're kidding right?
My Old Man still has the Macintosh 128k and dot matrix printer from 1984. Guess what? They still work, and we got ribbons still with ink and you can print out stuff. Do the math--32 years and still working.
I have a 7 year old MacBook Pro, still working. A 6 year old Mac Mini--perfect, fast, no problems. I'm still using for Kindle, surfing, emailing my IPAD v1.
When I bought my 5S I expected, and I expect years of service. If I spent 800 bucks for 6, and it failed after one year...my sympathies to everyone with Touch Disease.
Reliability, durability beyond all the competition is the reason people buy Mac. Or, used to be...
That's probably the point introspection should have kicked in. He/she clearly was being sarcastic.