I agree. The opposite of love is not hatred but indifference.
But Steve Jobs backed up his complaining with real action. He wasn't just whining for the sake of whining. He listened to his customers, but listening doesn't mean you bend over backwards to accede to their every demand.
And if you want to be pedantic about it, the Mac was also placed on the back burner while they focused their energies on the iPhone. So it's not as though "Steve Jobs would have never allowed the Mac to languish." He did, when it suited the needs of the company to.
I mean it when I find that this place is turning into an echo chamber of negativity and toxicity. Yeah, so people get to exercise their "freedom of speech" and vent and make themselves heard.
My response then is - at what price? What is the cost of that?
I think this is constructive for both sides seeing and trying to understand the other.