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Tim Cook Posts Letter to Chinese Apple Customers Announcing Changes to iPhone 4/4S Warranty Policies

Can anybody translate

- Related issues to ensure that consumers can easily contact Apple Feedback Service
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Huh?

I tried going to the google translation page

To our Chinese consumers:
Click to expand...

... and I stopped reading.

Can anybody translate the four bullet points for improved repair service. It sounds like gibberish... ie not your typical clear, concise (if still non-committal) response from Apple.
 
they should do this for all country that doesn't have an apple store.
do you know how hard it is to claim warranty for an iphone in indonesia. we can't claim it using apple reseller, only thru the distributor which is ****** service.

i'm sure it is also happen to all countries where they have to rely on the distributor warranty.
 
Remember the quote

"Every country has the government it deserves"

Sure we often laugh at Chinese government but we should reserve some of it for ourselves. In China, the government tells Apple that they are wrong and next day Apple CEO apologizes to Chinese people. Contrust that with antennagate when Steve Jobs flipped American consumers off (remember the infamous "you are holding it wrong"?)
 
While you are at it. . .

you might want to apologize to the rest of us for not announcing anything new for ages!

I'd like to hear something about OS X 10.9, iOS 7. iWork is stuck at '09, and iLife is at '11. There's danger in using a year to name your products: it makes it obvious that they are old if you don't refresh them regularly.

Nothing new for the Mac Pro or Apple TV? Any plans for the iPhone or iPad or iPad mini? This would be a pretty good time to launch something completely new, if you have something.

I always felt that Steve Jobs would start selling things just a little too soon, and take a chance on the repercussions. Things blew up in Antennagate, but he got away with it more often than not. I have the feeling that Tim Cook is a bit too much of a perfectionist, and that is really constipating Apple's flow of new products. C'mon, Tim, use early adopters as unpaid beta testers and get things moving!
 
He states in his letter that Consumer satisfaction is the most important criterion to measure Apple's Success. I have been battling iTunes WiFi sync issues and have been completely dissatisfied with Apple's response.
Also he goes on to say at the end of the letter is that the Chinese consumer is Apple's top priority. I guess us Americans are no longer important. This is complete nonsense that one type of consumer is better than the other.
As far as I am concerned the secrecy that apple has has led to many frustrated consumers. Honesty is the best policy and as a consumer I would rather hear that thye are aware of the issue and are working on a fix then be led down multiple troubleshooting sessions without any resolution in site. But I am not a Chinese consumer so I am not the top priority.
 
bbeagle said:
The atmosphere surrounding Apple has changed since Tim Cook took over.

It used to be that Apple could be secretive and quiet, and the press would be all pro-Apple anticipating how wonderful things would be when Apple announced them. Now, Apple can't be secretive or quiet because the press is so anti-Apple in speculating in the worst possible way of things Apple hasn't said. The press knows that any negative article about Apple gets tons of clicks.

Tim Cook is starting to realize this change, and Apple must be more pro-active in shutting down negative rumors in the future. Perception is everything.
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Going 6 months without a product release doesn't help either. There's a vacuum out there and it's being filled by D&G and FUD which drives the stock down, which drives more D&G and FUD, which in turn drives the stock down even more. Cook and Schiller seem to be clueless as far as how to change the narrative.
 
epelba01 said:
He states in his letter that Consumer satisfaction is the most important criterion to measure Apple's Success. I have been battling iTunes WiFi sync issues and have been completely dissatisfied with Apple's response.
Also he goes on to say at the end of the letter is that the Chinese consumer is Apple's top priority. I guess us Americans are no longer important. This is complete nonsense that one type of consumer is better than the other.
As far as I am concerned the secrecy that apple has has led to many frustrated consumers. Honesty is the best policy and as a consumer I would rather hear that thye are aware of the issue and are working on a fix then be led down multiple troubleshooting sessions without any resolution in site. But I am not a Chinese consumer so I am not the top priority.
Click to expand...

Don't tell it to Apple. Tell it to the Congress - and especially to the republicans in congress who are sabotaging creation of a Consumer Protection Agency (because they are in the pocket of the Tim Cooks of this World)
 
jav6454 said:
Every country has different warranty policies, why is this surprising? I can see how that reboot of the 1 year warranty is desirable. It would heavily exploited here in the US.
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Not clear if this is for warranty repair or not.

I if Apple fixes an out of warranty problem they were only covering the replacement part for 90 days.

Either way, almost every place in the world has better consumer protection laws with regard to warranty than the US.
 
epelba01 said:
He states in his letter that Consumer satisfaction is the most important criterion to measure Apple's Success. I have been battling iTunes WiFi sync issues and have been completely dissatisfied with Apple's response.
Also he goes on to say at the end of the letter is that the Chinese consumer is Apple's top priority. I guess us Americans are no longer important. This is complete nonsense that one type of consumer is better than the other.
As far as I am concerned the secrecy that apple has has led to many frustrated consumers. Honesty is the best policy and as a consumer I would rather hear that thye are aware of the issue and are working on a fix then be led down multiple troubleshooting sessions without any resolution in site. But I am not a Chinese consumer so I am not the top priority.
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Without jailbreak the Chinese consumers won't account for as much or initial wave of reselling (since retail over there specifically tries to combat that scalping..)
 
magbarn said:
It's amusing that a restrictive communist government has better consumer protections it seems than the US. Well, at least in this case....
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I don't know why, communism champions the working man, while our capitalist system is perverted heavily in favor of the corporations over the consumers.

Luckily for me, every Apple product I have ever purchased has been of superior quality and no warranty issues have ever come up. I never buy AppleCare for anything I use personally.
 
I'm only going off how I've been treated while in China, and my wife (Who is Shanghainese) and her relatives opinions of the average honest person who lives there, but it leads me to this:

My experience is I wouldn't let China have a more generous policy simply because they're more likely to abuse it.
 
magbarn said:
It's amusing that a restrictive communist government has better consumer protections it seems than the US. Well, at least in this case....
Click to expand...

yes ... but don't be fooled that this was to protect the consumer. It's just to extract bribe money, the frequent way business is done.

You don't embarrass the government - they know this, so they set up a problem and only way out is to hire the right political consultants to get (bribe) you out of a jam.

In China, there are business consultants and political consultants that 'help' your business. The political consultants are used for cases just like this one. In US the political consultants are often known as politicians
;-)
 
pubb said:
The Chinese have better warranty coverage than North America. Gotta love it.
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A lot of countries have better warranty coverage than the US, i.e. the EU. Not surprising.

----------
magbarn said:
It's amusing that a restrictive communist government has better consumer protections it seems than the US. Well, at least in this case....
Click to expand...

The EU and Canada have better consumer protection than the United States. Sometimes a bit of government regulation and socialism is not a bad thing!
 
I don't get it, the warranty states that you have the right to get a problem with the product you purchased fixed. What difference does it make if the manufacturer choses to fix it by a repair or a complete replacement?
When I got my defective iPhone replaced instead of repaired I was just happy about it. I hadn't made any additional purchase so why should I get a full more year of warranty just because of the particular way Apple chose to fix my problem?

magbarn said:
It's amusing that a restrictive communist government has better consumer protections it seems than the US. Well, at least in this case....
Click to expand...

Is it really that surprising? The communist ideology assumes that individuals are powerless and the government needs to be the nanny that provides everything to the citizens while capitalism trust that the free market is perfectly self-regulating and does not recognize the imbalance of power between individuals and large corporations.
 
Cant see what the problem is.

Considering how everyone talks about the superb build quality of the iPhone, I would expect it to last 12 months without developing a fault. If it does, then its only right for it to be replaced and the new iPhone to have a warranty.
 
Stock down over 3% today. Due to this China rift or something else?
 
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