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Tiny indentation in my new macbook pro.

JoshGlzBrk

JoshGlzBrk

macrumors 6502a
Original poster
Aug 27, 2009
760
15
I know you are expecting a picture so that will be up sooner or later.

I got my new i7 15" macbook pro just this wednesday. I have been playing around with it and today I noticed that there was this tiny dent to the left of my left speaker. It's nothing huge, maybe 1 cm long and a fraction of a cm wide but once you notice these things they really start to tick you off.

In the last 3 months I have gone through about 2 dell "studio xps" systems due to major build quality issues and finding this mark today just about broke my heart (thearpy please :p).

What are my options?

I don't really want to go without a laptop for another week so if that is my only option I will just live with it....

And, I know this is not anything of my doing unless my soft little generous fingers somehow dented my macbook... I have babied this thing since I brought it into this world (unboxing) and this whole ordeal just frustrates me.


Am I able to get a replacement for it being "defective"? If so would it be brand new. If not would I be able to get a full refund and re order?


Again, pictures coming soon, it's tiny but annoying once noticed.
 
I'm sure when you bought the laptop you were aware you have a two week 'customer satisfaction' return period, and a one year warranty period, with an optional two year Apple Care extended warranty (to total three years), as well as 90 day technical support?

Why not use one of those *cough*exchange-two-week-return-period*cough*.
 
plasticphyte said:
I'm sure when you bought the laptop you were aware you have a two week 'customer satisfaction' return period, and a one year warranty period, with an optional two year Apple Care extended warranty (to total three years), as well as 90 day technical support?

Why not use one of those *cough*exchange-two-week-return-period*cough*.
Click to expand...

Wouldn't that come with a restocking fee?
 
If there's physical damage on your brand new computer I think you'd have a pretty easy time getting the restocking fee waived.
 
Suppose next time you buy something expensive, take 5 minutes after you've unboxed it, to make sure it's in perfect condition. ;)
 
You should exchange it right now, because later if you have problems with it they are probably going to refuse fixing it because of "physical damage".

Search the forum, you'll see a lot of post about people who got their warranty denied for something minor like that.

If yours came out of the box like that, change it ASAP.

And you should not have a restocking fee for an exchange.
 
Get it replaced.

Don't feel bad or guilty about it.

You paid over $2K for a computer, which is twice as expensive as any other computer out there. Customer service comes with this price of admission.

Apple will exchange it and will understand, no problem.
 
honestly i'm surprised you could even see it unmagnified. I'm a stickler about my stuff but i doubt i'd return it and deal with the hassle for something so tiny. At least you didn't get one with a yrllow tint or a stuck pixel. and that's a tiny scratch it's certainly no ding or dent. Also, unless your using it under a glass case you'll probably pick up several more tiny scratches.
 
Relznuk said:
I totally get it. I have a similar twinge - I just freak out if something I buy isn't absolutely perfect - and why not? I paid full price for new, I should get perfect! Don't feel guilty about it. Walk in, talk to the manager, and request an exchange.
Click to expand...

Well the problem is it's a CTO.

15" i7, hi res, 256GB ssd.

I really don't want to have to return it , wait for the refund, re order and wait another week...
 
JoshGlzBrk said:
Well the problem is it's a CTO.

15" i7, hi res, 256GB ssd.

I really don't want to have to return it , wait for the refund, re order and wait another week...
Click to expand...

it doesnt matter. if they have one in stock - they will give it to you right there and then. you dont have to wait for the refund or anything.

like we have said, its apple and you have paid for the premium!
 
elpmas said:
wow....i just noticed that we have a lot of perfectionist in the macrumor community...lol. this is...just wow x_x
Click to expand...

Hey now!

I admit that I shelter my mac children but it's for their own good :p

I just gave my little iPhone the privilege of going out into the world without any kind of extra protection. My 7 month old iPhone is growing up :')



I really don't know what I'm going to do.... And I doubt there will be any of this model in a store.
 
Perfectionism isn't unusual amongst Apple customers. If it means enough to you, don't feel bad about returning it. Someone will get a good deal in the refurb store too. ;)
 
JoshGlzBrk said:
I know you are expecting a picture so that will be up sooner or later.

I got my new i7 15" macbook pro just this wednesday. I have been playing around with it and today I noticed that there was this tiny dent to the left of my left speaker. It's nothing huge, maybe 1 cm long and a fraction of a cm wide but once you notice these things they really start to tick you off.

In the last 3 months I have gone through about 2 dell "studio xps" systems due to major build quality issues and finding this mark today just about broke my heart (thearpy please :p).

What are my options?

I don't really want to go without a laptop for another week so if that is my only option I will just live with it....

And, I know this is not anything of my doing unless my soft little generous fingers somehow dented my macbook... I have babied this thing since I brought it into this world (unboxing) and this whole ordeal just frustrates me.


Am I able to get a replacement for it being "defective"? If so would it be brand new. If not would I be able to get a full refund and re order?


Again, pictures coming soon, it's tiny but annoying once noticed.
Click to expand...

Take it from me friend---take it to Apple support right away and get it fixed. don't mess aroud with gaming the system.

i had a small dent on mine, I honestly don't know if I caused it or not. But when my computer had a real problem, they used the dent to deny apple care saying I abused it and that was what caused the problem. Eventually, I was able to persuade them to fix it..but it can and will cause you problems if you do not report it immediately.

Do not futz about ....get it fixed and in mint condition right away or it will cause you serious problems down the line period.
 
I would for sure change it. I'm a perfectionist and something
like that would make me sad. MBP is thing of beauty and even the smallest
scratch will just destroy the image for me atleast.
I actually had the same problem last time and AppleCare
simply send me a new one and totally understood me so go
for it I say or you will think about it every time.
 
vampyren said:
I would for sure change it. I'm a perfectionist and something
like that would make me sad. MBP is thing of beauty and even the smallest
scratch will just destroy the image for me atleast.
I actually had the same problem last time and AppleCare
simply send me a new one and totally understood me so go
for it I say or you will think about it every time.
Click to expand...

Was it within the first few days that you got it?
 
gagaliya said:
gooter80 said:
are you for real....
Click to expand...
my thoughts exactly. With people returning stuff for reasons like this no wonder apple charges such a premium.
Click to expand...
are you 2 serious? if you dont have any positive input then dont even bother replying. thats just plain rude. :mad: the OP paid for his machine and it has a dint, its a PERFECTLY reasonable subject to talk about and to ask others about what processes he needs to take in order to have it fixed/replaced.

JoshGlzBrk said:
Was it within the first few days that you got it?
Click to expand...
you have a 14 day period where they will replace it (or refund), no questions asked.
 
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