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Tiny indentation in my new macbook pro.

Return it without a second thought. This is an expensive machine.

Aside from the very slight cosmetic damage, it may be indicative of a jolt that may have jarred internal components, the result of which may not be immediately apparent.

I do see it is an extremely minor looking dent, but consider the impact required to make such a thing in a unibody. I would return mine if it had just a scratch. And it is true, you will be doing someone a great service who is scanning the refurbished units.

Demand a replacement. Apple excels in customer service regarding these matters. But it is up to you to make the return.
 
DoFoT9 said:
if you dont have any positive input then dont even bother replying.
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A discussion forum (or just a plain discussion) don't have to be always positive....

Anyway, to the OP, you should check things like, do you have any dead pixels, or any other problem with it? because after seeing (<--not sure about spelling?) the little "dent" don't forget that your next one MAY have other problems.
 
DoFoT9 said:
are you 2 serious? if you dont have any positive input then dont even bother replying. thats just plain rude. :mad: the OP paid for his machine and it has a dint, its a PERFECTLY reasonable subject to talk about and to ask others about what processes he needs to take in order to have it fixed/replaced.
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Thanks, mom. I didn't realize this was the 2nd grade equivalent of a message board where we may only post something so long as it agrees with the status quo. My opinion is as valid as yours, deal with it.
 
DoFoT9 said:
true - positive was the wrong word. but you get what i mean...
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Yeah I get it :cool:

And I agree on one thing, exchanging a perfectly good machine for such a small thing may not be worth it, and it's the kind of thing that DO drive price up eventually.

Like I said in my previous post, why risk it if everything else is fine?
 
gooter80 said:
Thanks, mom. I didn't realize this was the 2nd grade equivalent of a message board where we may only post something so long as it agrees with the status quo. My opinion is as valid as yours, deal with it.
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your opinion is your own opinion, yes.

however, im sure that if we were to start a poll asking users if they were in the same situation as the OP would they get theirs replaced? i think we know the answer to that one, buddy ;)

FrancoisC said:
Yeah I get it :cool:

And I agree on one thing, exchanging a perfectly good machine for such a small thing may not be worth it, and it's the kind of thing that DO drive price up eventually.
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whether it be a car or a computer - i know that i want mine to be cosmetically fine, just incase i want to sell it further down the track etcetc. its like buying a BMW with a dent in it!

Like I said in my previous post, why risk it if everything else is fine?
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because no matter what, you can keep taking it back until you get one that is perfect by your standards? :confused:
 
DoFoT9 said:
your opinion is your own opinion, yes.

however, im sure that if we were to start a poll asking users if they were in the same situation as the OP would they get theirs replaced? i think we know the answer to that one, buddy ;)
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That's fabulous, but has absolutely nothing to do with what I originally posted, nor what you replied. Try sticking to one argument before bringing up a second completely unrelated one. Debate 101:rolleyes:
 
whats the use of me providing valid scenarios of the very problem that you brought up - only to have you reply with a naive, immature, logically incorrect comment?
 
DoFoT9 said:
whats the use of me providing valid scenarios of the very problem that you brought up - only to have you reply with a naive, immature, logically incorrect comment?
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Obviously none because I am so uneducated and immature! Well done, bravo!
 
Ok back to me the OP :p But you can continue your fight you just wont get dessert :p


If Apple does agree to do something about this would I have to send in my laptop and they send me a new one, or would they send me a new one and I sent this one back?
 
JoshGlzBrk said:
Well the problem is it's a CTO.

15" i7, hi res, 256GB ssd.

I really don't want to have to return it , wait for the refund, re order and wait another week...
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then dont

seriously, your mbp will have usuage wear evident in due time

DoFoT9 said:
go on then. enlighten me. why wouldnt you get it replaced? what benefits do you get from NOT replacing it?
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easy

consists not having to
1) make an appt and convincing the geniuses that the machine needs replaced
2) drive to a store or send it back
3) not have a computer for a while
 
Wow, that is kinda a small defect.....having said that, I have yet to get my hands on mine....I'm sure I would be heartbroken if there were any scratches, dents.

I'm in the worse situation that I don't have a apple store anywhere near me, so would have to deal with shipping it back...waiting for new delivery :rolleyes:

If everything else is fine....screen aligned properly, no dead pixels, no dents or more noticable scratches, no black gunk, no strange trackpad issues.....I personally - in my situation - would email apple support with that picture, stating the situation and that you are unhappy, but as this is only very minor cosmetic damage, ask whether they would advise arranging for a replacement. Perhaps state that you are concerned that APPLE did not catch this in quality control.

This would either have apple replacing it, (cross your fingers and hope you don't get a real lemon :eek: ), or in the very least give you an email stating that they regard the scratch to be minor and not indicative of any more serious damage.....giving you a stick to clobber someone with later, if anything does go wrong and they use it as an excuse not to repair under warranty.

Just my thoughts...I've never dealt with Apple Customer Services....only own an iphone, (MBP is ordered :) ), but never had any problems. Reading some of the threads here, I'm crossing several digits and hoping I don't get a strong citrus flavoured apple. :p
 
JoshGlzBrk said:
Ok back to me the OP :p But you can continue your fight you just wont get dessert :p
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sorry :(

If Apple does agree to do something about this would I have to send in my laptop and they send me a new one, or would they send me a new one and I sent this one back?
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i think you can keep your current one while they are sending out the new one - then they will get in contact with you when its in store.

^^ that is pretty much the main reason why i say go for it! you arent put out at all..
 
i find it hard to believe you can even see it actual size. Can you post us a picture.That photograph is a bit enlarged and even then its small.


Listen do what makes you happy and you certainly shouldn't feel bad about it if you want to return but what a hassle imo
 
I had a build issue like that, but I noticed mine right after I unboxed it and promptly got an exchange the first thing next morning (so it hadn't even been 24 hours since I'd had the laptop lol). Mine had an extra hole in the speakers, but mine wasn't a BTO like yours so it was a lot easier to get an exchange -- I don't know how the process would be for you, since yours is BTO. Anyway, I'd get an exchange, but the arguments of 1. the next one could have an even worse problem (i.e. stuck pixel) and 2. you might be stuck without a laptop for a while seem convincing as well. Good luck! :)
 
JoshGlzBrk said:
I know you are expecting a picture so that will be up sooner or later.

I got my new i7 15" macbook pro just this wednesday. I have been playing around with it and today I noticed that there was this tiny dent to the left of my left speaker. It's nothing huge, maybe 1 cm long and a fraction of a cm wide but once you notice these things they really start to tick you off.

In the last 3 months I have gone through about 2 dell "studio xps" systems due to major build quality issues and finding this mark today just about broke my heart (thearpy please :p).

What are my options?

I don't really want to go without a laptop for another week so if that is my only option I will just live with it....

And, I know this is not anything of my doing unless my soft little generous fingers somehow dented my macbook... I have babied this thing since I brought it into this world (unboxing) and this whole ordeal just frustrates me.


Am I able to get a replacement for it being "defective"? If so would it be brand new. If not would I be able to get a full refund and re order?


Again, pictures coming soon, it's tiny but annoying once noticed.
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Return that hoe! For real though. It would bother the hell outta me because I am really picky about stuff. Especially if you dropped 2g's on that shizzle.
 
I reckon you MUST return, unless you felt happy, but you wasn't feel happy it, aren't you?
If you leave it, you'll always look at it and ask yourself why I didn't return it~

So... just do it, don't need to think about it :D
 
Downsides of aluminum: it dents easily, which is inevitable when you own a laptop. It also gives you nice static shocks in the winter.
 
JoshGlzBrk said:
Well the problem is it's a CTO.

15" i7, hi res, 256GB ssd.

I really don't want to have to return it , wait for the refund, re order and wait another week...
Click to expand...

In that case, call AppleCare and ask to speak to Consumer Relations. They can do an "advance replacement" where they sent you the replacement, and then give you 30 days to return the old unit (they take your credit card number for this, but do not attempt to authorize or charge it unless you don't return the machine in 30 days.)
 
HOLY *****

Thats a huge dent on your mbp :rolleyes:


What thats like a half a finger nail indentation? I hope you bring a magnifier when you bring it to the apple store; they might need one.

I know you paid 2 grand and if it was an actual dent; im all for going to the apple store and replacing it but this thread is pathetic.

I bet you would have driven yourself crazy if you owned a polycarbonate MB.

But i guess people like you get me the good deals on the refurbished stuff :D

Edit: I just looked at the picture again; I suggest you go to apple store and take a picture of the genius' face when you explain the situation. It seems like that "dent" isn't even there; like its part of the aluminum design, think of it as you have a nice unique laptop.

You as a person piss me off; so much other stuff you probably could be worrying about

but to his is own

I understand if its cosmetically damaged, yeah definitely go replace the machine, you paid good money and you should get that worth. But for this; this isn't even cosmetic; hell its not even a dent or a nick. Its flicker of reality...deal with it
 
kryptekz said:
HOLY *****

What thats like a half a finger nail indentation? I hope you bring a magnifier when you bring it to the apple store; they might need one.
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Agreed - the OP must have been using one to find the "dent" in the first place.

If that is the ONLY thing wrong with it (you've obviously been over it very closely) than I'd keep it for sure. Think how you'll feel if the screen doesn't sit flush when it closes on the replacement. They could say that's "within spec" and not swap that one out. Could have dead pixels in the replacement as well, I think there have to be more than one and they have to be close together before they replace those.

Your laptop is fine - keep it.
 
Is this thread some kind of joke or sarcasm? I mean, you are not buying a Swish Watch or jewelry. This is an industrially mass produced consumer product that is designed to last 3 yr or maybe 4. I suggest not go to the apple store. You might get mocked or get your feeling hurt.

By the way, the macro on your camera is awesome.
 
yertle said:
Return it without a second thought. This is an expensive machine.

Aside from the very slight cosmetic damage, it may be indicative of a jolt that may have jarred internal components, the result of which may not be immediately apparent.

I do see it is an extremely minor looking dent, but consider the impact required to make such a thing in a unibody. I would return mine if it had just a scratch. And it is true, you will be doing someone a great service who is scanning the refurbished units.
Click to expand...

Perhaps part of the reason Apple computers are so expensive is to compensate for the cost of spurious claims such as these? Much like car insurance, no?

There's no chance that's jarred anything. And regarding the last comment I've highlighted; virtually no impact is required to dent the aluminium.
 
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