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Totally fed up my mbp beech ball in iphoto again Money Back

F

FOX160

macrumors regular
Original poster
Mar 2, 2011
118
0
Just totally fed up now And will be demanding my consumer rights
on this pile of total junk.

History.

Last Friday Beech balled in iphoto Genius found Two corrupt
iphoto files and replaced/ well generic replaced.

Saturday seems ok in morning daughter cant make my Mums birthday
so want to send a pic and message wishing happy birthday
MBp says nope and beech balls.

Sunday had a one 2 one Appointment already planned. Totally waisted
has it had taken the whole 1hr re building my library.

Thursday eve tried to email me MUM including a pic all seemed well
and then after sending email and pick. Disaster You guest it Beech Ball.

Made an appointment for a one 2 one only to ask for a replacement
or my money back.

When I say beech Ball i meant to say that once it beech balls it dont stop
even if you give it a few hrs.

Feel so bitter as only a Four week old machine with very little on it.
 
Wirelessly posted (iPhone 4: Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_2 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8H7 Safari/6533.18.5)

Cool story bro.
 
You clearly have a corrupted iPhoto library so why not just rebuild it or create a new one? (Hold down Opt+Cmd whilst launching iPhoto)

Hint hint: If you're having trouble with only one application it's that application thats causing problems not the entire computer.
 
daneoni said:
You clearly have a corrupted iPhoto library so why not just rebuild it or create a new one? (Hold down Opt+Cmd whilst launching iPhoto)

Hint hint: If you're having trouble with only one application it's that application thats causing problems not the entire computer.
Click to expand...

I have already had Two corrupted files replaced and also library replaced
Also screwed up a Gran Mothers birthday why the hell do i want a pile of crap.
its a brand new laptop. its a no brainer
 
FOX160 said:
Approx 1,000 mainly in raw Also taken Apples advice has to learn Iphoto then go into Aperture 3 which
i have.
Click to expand...
See, RAW files are huge, and iPhoto is trying to make thumbnails of them. Usually a computer problem is caused by the user, I think this is the case right now.

RAW shouldn't be handled through iPhoto, that's most definitely not what it's for. Aperture or Photoshop is a much better tool for such files.
 
snaky69 said:
See, RAW files are huge, and iPhoto is trying to make thumbnails of them. Usually a computer problem is caused by the user, I think this is the case right now.

RAW shouldn't be handled through iPhoto, that's most definitely not what it's for. Aperture or Photoshop is a much better tool for such files.
Click to expand...

Lightroom FTW?
 
FOX160 said:
I have already had Two corrupted files replaced and also library replaced
Also screwed up a Gran Mothers birthday why the hell do i want a pile of crap.
its a brand new laptop. its a no brainer
Click to expand...

A broken laptop ruined a grandmother's birthday? Your story reeks of over reaction. iPhoto was never intended to manage a library of RAW images. RAW is a pro format and iPhoto is a consumer application. Convert your RAW images into something more easily managed or, better yet, if you don't know what you're doing stop taking your photos in RAW. Nothing you have described sounds like it's either the computer or Apple who is at fault.
 
Blipp said:
A broken laptop ruined a grandmother's birthday? Your story reeks of over reaction. iPhoto was never intended to manage a library of RAW images. RAW is a pro format and iPhoto is a consumer application. Convert your RAW images into something more easily managed or, better yet, if you don't know what you're doing stop taking your photos in RAW. Nothing you have described sounds like it's either the computer or Apple who is at fault.
Click to expand...

Over reaction ? My Daughter could not make my mums birthday nor could not send a message and pic she
had taken time to create Would you not be frustrated and also my daughters the only gran child!
Also I bought this product on what it had to offer from what I had seen on the Apple tutorials.

I know your thinking But i was sending the jpeg version of the pic.
 
Last edited:
Cole JM said:
It has to convert the file, which is CPU and sometimes GPU intensive, which ALSO iPhoto isnt made for.
Click to expand...

I have pic of the same image one in raw and one in jpeg and sent the jpeg
version, well tried to send as found it in drafts.
and its still beech balling for the past two and half hrs approx and i am not converting the image.
 
FOX160 said:
Thursday eve tried to email me MUM including a pic all seemed well
and then after sending email and pick. Disaster You guest it Beech Ball.
Click to expand...

Did the email with the image file manage to send OK? Did the beach balling happen straight after this? What other programs were running at this instance when it beach-balled? Can this problem be replicated and demonstrated to the staff at Apple?
 
Definitely sounds like a PEBCAK error to me. Best to blame it on the machine. :cool:

I love this place. Pure entertainment. You couldn't make up some of the stuff here if you tried....
 
You'd get more support if you didn't blame a software problem on hardware.
 
Ccrew said:
Definitely sounds like a PEBCAK error to me. Best to blame it on the machine. :cool:

I love this place. Pure entertainment. You couldn't make up some of the stuff here if you tried....
Click to expand...

My thoughts exactly. I can only imagine what the conversations at the Apple Store must have played out like.
 
bigjobby said:
Did the email with the image file manage to send OK? Did the beach balling happen straight after this? What other programs were running at this instance when it beach-balled? Can this problem be replicated and demonstrated to the staff at Apple?
Click to expand...

only safari and iphoto was running nothing else.
And yes the beech ball happened straight after i thought the email had sent.

Can this be demo to the staff. Well yes it did do it the first time
and the Genius had taken out two corrupt files with in the iphoto
software and said they will replace themselves as the software
is generic.
These two files was IE: com.apple.iphoto.LS sharedfilelist.PList.
and : com.apple.iphoto.PList.

Then after this it was ok for a day and then Beech Balled again and i
had taken the machine in with this still on and Apple then re built the library.
 
Basically, iPhoto does not handle RAW images well. It has to convert them all to jpeg to really use it. So the key here is, don't import RAW photos into iphoto.

As already stated: RAW = Professional. iPhoto = Consumer.

I take all of my pictures in RAW and JPEG and only import the jpeg versions into iPhoto and never have a problem. Sometimes I wonder why I even both to shoot in RAW (I rarely ever edit my pictures).
 
You should definitely take that MACBOOK PRO back and get as much of a refund as you can and then get on DELLs website and order a computer as soon as possible. Then have fun with Dell support, lol…

;)
 
paulrbeers said:
Basically, iPhoto does not handle RAW images well. It has to convert them all to jpeg to really use it. So the key here is, don't import RAW photos into iphoto.

As already stated: RAW = Professional. iPhoto = Consumer.

I take all of my pictures in RAW and JPEG and only import the jpeg versions into iPhoto and never have a problem. Sometimes I wonder why I even both to shoot in RAW (I rarely ever edit my pictures).
Click to expand...

Aware of the difference in image and raw etc But the apple guys advised
me to use it before going into my Aperture 3. But again only sending
image in jpeg format and iphoto should support an jpeg image.
 
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