I have a case with a magnet and some charging cables work with ID and some don't so I don't think it's that.
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TouchID sensor on 6 and 6 Plus - Doesn't work when plugged in
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Mine does this same thing. I just have some random case I bought at the mall… Plugged in, in a case… Touch ID does not work. Take the case off and don't change anything else… It works. Unplugged it works fine either way with or without a case.
Though this is a 1 year old thread, I just come upon it; I found out that this issue will occur when using certain third party chargers, nothing to do with the outlets (at least in my case, as I tried several different ones); with Apple's original or plugged straight into a computer USB port everything works fine.
When my iPhone 6S was charging with iPad's charger, the Touch ID wouldn't work. I plugged into native iPhone's charge and it worked
Same issue here. I either have to remove the ipad charger or the magnetic leather case or touch id gets really buggy. I have an iPhone 6s btw.
Just got my 6s plus today. Exact same problem. I have a black incipio case. How strange! When unplugged, fingerprint is lightning fast. When charging, it doesn't even recognize that my finger is there 9 times out of 10. Wondering if I should return the phone for another...
i have had three 6s plus all with same issue , I used my works Iphone 6 charger cable, doesnt work, use the one provided with my phone and its all ok,in or out of the case. its weird!
I'm using a Tech21 black case on the iPhone 6plus and I'm getting this exact issue. Couldn't figure out the pattern of the Touch ID not responding until reading this forum. The sensor fails to respond while plugged in with the case on.
I removed the case and plugged the iPhone back in and the Touch ID worked.
I have the same problem, I have a plastic clear case, I removed it, it now works. It used to work in the same case before, it is playing up today. Not sure why. I tried touching the exposed metal part (while the case is still on) of the phone with another finger (of the other hand) while unlocking the phone with fingerprint, it would work sometime, so maybe it is the electric current has something to do with the sensor? Maybe it is something I wear today
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The sensor works by sending a signal from the button ring through your finger. The sensor grid in the button then records the signal levels of your print's features.
Anything that distorts the signal or reception can cause failure. For example, moisture can allow the signal to short directly across the sensor surface instead of going through the fingertip. AC noise could cause trouble too.
Does anyone with this problem own an external battery booster? Curious to know if the problem happens using one of those to charge.
Anything that distorts the signal or reception can cause failure. For example, moisture can allow the signal to short directly across the sensor surface instead of going through the fingertip. AC noise could cause trouble too.
Does anyone with this problem own an external battery booster? Curious to know if the problem happens using one of those to charge.
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You think the act of charging itself could cause this issue? Maybe coupled with certain types of cases?
I'm wondering if it's related to charging with a wall based AC charger.
That's why I wanted to hear if using a standalone DC battery charger pack had the same symptoms or not.
An improperly installed wall outlet, i.e. Not grounded correctly could cause this issue when an oem charger is plugged in.
Cheap battery chargers, with wonky voltages can also cause this issue; or so I'm reading.
I haven't yet wrapped my brain around why a plastic case on the phone would make a difference.
I have been looking for a solution forever! The solution is that you have to use an apple power block while charging! Totally fixes the problem!!!
just tried that on my 6s plus with an iPad air 2 charger and cable that came with it. worked fine.
Not problem lol im sorry. The solution is to use an iphone or i guess apple branded charger. Maybe bc the apple chargers are low voltage or amperage
This has been said again and again.
The ACTUAL problem is an electrical grounding issue that occurs with either some third party chargers or OEM chargers with improperly grounded outlets.
When your phone is not in a case, you don't notice this issue because by holding the bare phone, you are grounding the current because you are touching the metal body of the phone.
The definite workaround is to touch any metal part of the phone itself to ground the electrical current of the charger. You can try touching the mute switch or the metal surrounding the camera. Some cases have the logo on the back uncovered so you can try putting one finger there. Obviously you touch the metal part WHILE unlocking with Touch ID.
The ACTUAL problem is an electrical grounding issue that occurs with either some third party chargers or OEM chargers with improperly grounded outlets.
When your phone is not in a case, you don't notice this issue because by holding the bare phone, you are grounding the current because you are touching the metal body of the phone.
The definite workaround is to touch any metal part of the phone itself to ground the electrical current of the charger. You can try touching the mute switch or the metal surrounding the camera. Some cases have the logo on the back uncovered so you can try putting one finger there. Obviously you touch the metal part WHILE unlocking with Touch ID.
[doublepost=1486075260][/doublepost]Same here! I removed the case and then replaced it after wiping the inside down. I believe it has to do with humility or moisture caught between the case and the outside of the iPhone. Works great now.