Tripped 3GS Water sensor last night

Daremo said:
Wow. Your double use of the work "pathetic" really hit home. I'm a changed man now. I now see that we should all just bend over, and take it hard from companies that screw us on a daily basis, when a moisture sticker is trigged from a DROP of water, and there is no damage to the hardware at all, which can be proven through diagnostic testing, but damn, if that 1 cent sticker says it's broken, it must be, and so they can charge you $200 to fix this non damaged phone. Yeah, thats JUST like a dent in a car. :rolleyes:
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Oh good lord, get over yourself!

"taking it hard from companies" like Apple? Apple who bends over backwards to take care of their customers, has (more expensive) phone support, etc, since it's largely US based (vs India).

If you think that you are bending over and taking it from Apple then I would advise you to try another brand and find out what that is really like. You have a choice of which company to buy from, so if you think that Apple is giving you a raw deal then give your business to a company that doesn't mind if you dunk or drop your device and will still gladly replace it for you for free. What? Other companies won't do this and in addition will flip you off? Say it isn't so!

Scammers come up with infinite reasons why scamming is okay, but it doesn't change the fact that it is wrong. Manufacturers don't cover water damage, just like your car manufacturer isn't going to cover repairs or replacement on your car if you drive it through a hail storm, or as someone else said, drive it into a lake "by accident".

If being careful isn't an option for you, then just put the damn thing in a heavy duty case, and then you can spill on, slobber on, drop, etc, to your hearts content and not ruin it!

The bottom line is that these replacement costs are passed on to the rest of us. Why should my buddy have to pay for a new iPhone that he dropped and clearly broke the screen when someone who drools on their phone will try a scam to make it look like the damage never happened? Both users were careless. By your logic we should take it out on Apple for putting glossy glass screen on the device too! :rolleyes:
 
One more thing.

Apple doesn't just take back your returned phone and give it to someone else, even though this might be what you do if you were running things.

When they scan your phone in for return it generates a return order and from that point on the phone's serial number is being tracked in their system for return.

They then have to ship the phone back to a distribution center where the phone will be checked out (this costs $$$).

Then they have to refurbish and/or repackage the phone (this costs $$$ too in the form of parts and labor).

Then they have to ship the phone back to another location where it will eventually wind up with someone else (yup, more $$$).

Obviously Apple makes a good profit on the iPhone, which covers these services for legitimate failures, or even the occasional swap out due to cosmetic "defects", etc.

However, if everyone who damaged their phone through carelessness or accident scammed them into giving them a replacement it would add up to a substantial sum, which gets passed along to consumers either in the form of higher iphone prices (boooo!!) or, worse, in the form of stricter policies on returns and exchanges.
 
Well that sucks for the OP but it would be the same thing if you bought a tv and accidently spilled something on it.. YOur out of luck if something happens to it down the road.. These are apple's rule's, you knew that when you bought the phone or applecare and the worst part about it is they put these measure's in place to keep returns down so that ONLY the true defects should be returned.. Not someone that did something careless and spilled water on his phone by ACCIDENT..

Not trying to say anybody is lying but I doubt only 1 drop of water just happened to make it's way down the Earphone jack hole...

Put yourself in apple's shoes, they have no idea what happened to your phone when you bring it in.. I've seen things submerged in water and the moisture strips never changed..

As for as getting screwed by apple, it happens everyday, and it happens to all of us... The new iphone cost $180. How do they justify charging $600 for a phone that they could see for $300-$350 and still make a good profit...

James
 
uberamd said:
Yet you continue to buy the products from the companies that are "screwing you". That makes you, well, not very smart.
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With that attitude, people wouldn't buy ANYTHING. There's very few fair companies these days. The problem is, people as a whole sit back and continue to take it.
 
jmpage2 said:
Oh good lord, get over yourself!

"taking it hard from companies" like Apple? Apple who bends over backwards to take care of their customers, has (more expensive) phone support, etc, since it's largely US based (vs India).

If you think that you are bending over and taking it from Apple then I would advise you to try another brand and find out what that is really like. You have a choice of which company to buy from, so if you think that Apple is giving you a raw deal then give your business to a company that doesn't mind if you dunk or drop your device and will still gladly replace it for you for free. What? Other companies won't do this and in addition will flip you off? Say it isn't so!

Scammers come up with infinite reasons why scamming is okay, but it doesn't change the fact that it is wrong. Manufacturers don't cover water damage, just like your car manufacturer isn't going to cover repairs or replacement on your car if you drive it through a hail storm, or as someone else said, drive it into a lake "by accident".

If being careful isn't an option for you, then just put the damn thing in a heavy duty case, and then you can spill on, slobber on, drop, etc, to your hearts content and not ruin it!

The bottom line is that these replacement costs are passed on to the rest of us. Why should my buddy have to pay for a new iPhone that he dropped and clearly broke the screen when someone who drools on their phone will try a scam to make it look like the damage never happened? Both users were careless. By your logic we should take it out on Apple for putting glossy glass screen on the device too! :rolleyes:
Click to expand...

I, as many people, would be HAPPY to pay a premium through AT&T for insurance protection. Then, if you break it, you've paid into insurance. If you don't buy the insurance, then you're on your own. It's a pretty simple concept without the need for any scam.
 
jmpage2 said:
One more thing.

Apple doesn't just take back your returned phone and give it to someone else, even though this might be what you do if you were running things.

When they scan your phone in for return it generates a return order and from that point on the phone's serial number is being tracked in their system for return.

They then have to ship the phone back to a distribution center where the phone will be checked out (this costs $$$).

Then they have to refurbish and/or repackage the phone (this costs $$$ too in the form of parts and labor).

Then they have to ship the phone back to another location where it will eventually wind up with someone else (yup, more $$$).

Obviously Apple makes a good profit on the iPhone, which covers these services for legitimate failures, or even the occasional swap out due to cosmetic "defects", etc.

However, if everyone who damaged their phone through carelessness or accident scammed them into giving them a replacement it would add up to a substantial sum, which gets passed along to consumers either in the form of higher iphone prices (boooo!!) or, worse, in the form of stricter policies on returns and exchanges.
Click to expand...

At least it keeps Americans working. :)

Look, I'm not saying if you're a clumsy dolt, and break your screen as the phone slipped out of your drunk hands, Apple should fix it. I'm saying a SINGLE DROP of water, changing the color of a sticker VOIDS your warranty. Even when a diagnostic test from Apple proves there's no damage, it doesn't matter, because that sticker is Orange. I know I'm not the only one who see a problem with this? If you happen to answer your phone in the rain, and one drop lands in your headphone port, you're screwed.

The sticker should be a SIGNAL to Apple to test for extensive damage, not an instant warranty void.
 
jmpage2 said:
How is it the responsibility of Apple or AT&T to provide you with a new phone due to your carelessness?

Maybe if you had to shell out the $199 for a replacement at the Apple store you would be more careful in the future.
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Comments like this completely miss the point. Apple voids the warranty on the phone regardless of whether the small amount of water has anything to do with what future problems the phone may have. This is not a fair practice and if the OP or anyone else can avoid this unfair practice, they are perfectly justified in doing so. Please get off your moral high horse long enough to consider what's actually going on.
 
swindmill said:
Comments like this completely miss the point. Apple voids the warranty on the phone regardless of whether the small amount of water has anything to do with what future problems the phone may have. This is not a fair practice and if the OP or anyone else can avoid this unfair practice, they are perfectly justified in doing so. Please get off your moral high horse long enough to consider what's actually going on.
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This guy speaks the truth, unfortunately this is macrumors so most users are ignorant of truth.
 
JForestZ34 said:
As for as getting screwed by apple, it happens everyday, and it happens to all of us... The new iphone cost $180. How do they justify charging $600 for a phone that they could see for $300-$350 and still make a good profit...

James
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The iPhone DOESN'T cost $180, its parts cost $180$. You still have to count manufacturing, shipping, distribution, R&D, marketing...
 
This is Why we pay hundreds of dollars for iPhones. Cause people try to scam the system. Maybe we could have early upgrades if people would man up and admit they screwed up.
 
anjinhamarota said:
The iPhone DOESN'T cost $180, its parts cost $180$. You still have to count manufacturing, shipping, distribution, R&D, marketing...
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I forgot about all that other stuff.. But with all that included the difference is $420.. I doubt it costs that much per phone.. Probably not even $100 a phone for marketing shipping and all that other stuff..


James
 
I vote for buying Square Trade... I've heard good things about them. I wouldn't consider it fraud either, especially seeing as they cover water damage.
 
tremlock said:
This is Why we pay hundreds of dollars for iPhones. Cause people try to scam the system. Maybe we could have early upgrades if people would man up and admit they screwed up.
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Exactly! We pay for everyone else's dishonesty...:rolleyes:
 
Well there are a few people here who are on the same page as I, and then the rest of those here are attacking me for trying to "scam the system" by trying to get my water damaged phone replaced. *sigh* let me try this one more time.
My Phone is not damaged. I am not trying to get it replaced.

I simply was asking for input about how I might go about getting it replaced sometime in the future when something completely unrelated to water damage breaks on my phone, which will not be covered by Apple, because the warranty is voided if an ant spits down the headphone jack.

So far the solution I'm sitting on seems to be a SquareTrade warranty, which I will invoke when the ringer switch falls off.

Earlier today I discovered that if it's in silent and you tap the phone near the top left the ringer switch rattles. It's already loose. Why must I always get stuck with the damn broken ringer switch iPhones?
 
ryan42 said:
Earlier today I discovered that if it's in silent and you tap the phone near the top left the ringer switch rattles. It's already loose. Why must I always get stuck with the damn broken ringer switch iPhones?
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From what I understand, thats a widespread thing. Mine does it also.
Daremo said:
With that attitude, people wouldn't buy ANYTHING. There's very few fair companies these days. The problem is, people as a whole sit back and continue to take it.
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Oh my god. Way to justify your actions. If that makes your conscious rest easy then so be it, thank god there are some honest people in this world still. The reason companies are so strict is because when they are flexible people just take advantage of them. People like you. Which brings me to my next point: people like you make me sick. And that coming from a 21 year old really says something about the kind of person you are.
 
samcraig said:
Ok - you drive your car into the lake (by accident)

do you take it back to the place you bought it and ask for a new car?

There - happy with that scenario since it's equivelant now?
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It's more like a light rain shower hit your car and now your 2 year 60k mile warrantee is void.
 
Im not encouraging any dishonest behavior, but imagine you woke up and someone had dabbed some white paint over the tripped sensor ;) My speaker blew out on my original iPhone and the day of my genus bar appointment, actually on my way into the mall, my phone falls out of my pocket and the screen cracks :mad: so I was stuck with a silent phone, and now I'm stuck with a 3gs that wont turn on/sync/function as anything other than a paperweight holding my credit card bill to my desk (which may actually have the 3gs purchase on it) im wrapping it in bubble wrap when i go to apple to get a replacement.
 
Why not just remove the sensor, is it a sticker like the ones that are on other phones? If they say it's been removed, just say, "huh? what are you talking about?"

Then they will just check one of the other 4 sensors, see that it wasn't damaged by water, and be on your way.
 
uberamd said:
Um, no? A car is designed to handle rain, the iPhone? Not so much. Horrible example, but good try.
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You're saying that the iphone should melt when you take it out in the rain. It's a cellphone, it should be designed to function perfectly while on the go without a threat of your warranty being voided by a meaningless drop of liquid. What do you do when you receive a call when there is a light drizzle outside or you're stuck on the side of the road and need to call someone for help? Sorry Apple doesn't condone the use of iphones under conditions of wetness. Use is not recommended. If for any reason a part of a drop from the rain taps our sticker. Good Luck paying $200 for a defect that causes your silence button to fall off. That is what people in this forum are suggesting. People need to stop taking the side of Apple and show some compassion.
 
KratosKilla said:
You're saying that the iphone should melt when you take it out in the rain. It's a cellphone, it should be designed to function perfectly while on the go without a threat of your warranty being voided by a meaningless drop of liquid. What do you do when you receive a call when there is a light drizzle outside or you're stuck on the side of the road and need to call someone for help? Sorry Apple doesn't condone the use of iphones under conditions of wetness. Use is not recommended. If for any reason a part of a drop from the rain taps our sticker. Good Luck paying $200 for a defect that causes your silence button to fall off. That is what people in this forum are suggesting. People need to stop taking the side of Apple and show some compassion.
Click to expand...

Do you know why that happens? People would break their silent switch on purpose when they got their iPhones wet, so that Apple would replace them, since the silence switch breaking off was a known issue. So now Apple is a lot stricter and when someone comes in with a broken silent switch the first thing they check is the water sensors.
 
swindmill said:
Comments like this completely miss the point. Apple voids the warranty on the phone regardless of whether the small amount of water has anything to do with what future problems the phone may have. This is not a fair practice and if the OP or anyone else can avoid this unfair practice, they are perfectly justified in doing so. Please get off your moral high horse long enough to consider what's actually going on.
Click to expand...

It comes down to what you define as "small drop of water". Others here have said "an ant spitting down the headphone jack".

The reality is that it's a large enough quantity of water to trip the sensor. Whether that's a "splash" or some rain, or in the case of the OP, dribbling water from a cup all over it, you still got it WET!

I know of few phones that tolerate even small amount of water very well. They might work for a while and then stop working.

I once washed a $300 Nokia handset. I called AT&T and they were nice enough to offer to sell me a replacement at contract price. That's what you get when you are a long time business customer, they cut you a break.

Maybe instead I should have tried to lie my way into a free one? :rolleyes:
 
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